HP ProBook 630 Maintenance and Service Guide - Page 65

Remotely deploying the BIOS and drivers, Analyze the issue

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Remotely deploying the BIOS and drivers Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to identify and download all appropriate SoftPaqs for the selected HP models. ● HP SoftPaq Download Manager (SDM) is a software tool that streamlines the download, extraction, and installation process of SoftPaqs, including BIOS and drivers. ● HP System Software Manager (SSM) is a software tool that simplifies the deployment of SoftPaqs to HP computers. Analyze the issue Use these steps to evaluate and interpret the problem. 5. Remove or uninstall recently added hardware, software HP has designed this computer and validated it using a full-range hardware and software qualification matrix. If an issue appears to have started recently, it may be related to the recent addition of hardware or software. A good method to determine the root cause is to remove recently added components or uninstall applications one at a time and restart the computer when necessary. IMPORTANT: After you have completed the process of uninstalling hardware or software and are ready to reinstall, be sure that the new device seated properly and all cables are correctly connected. After installing the device, restart the computer, and make sure the new device is turned on. In addition, if the new device is a root cause of a problem, it could cause a conflict in drivers or incompatibility issues with other installed programs. For any new hardware you have added, be sure to install the latest drivers available from the device vendor website. 6. HP Hardware Diagnostics and Tools HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these tools. Make sure to check for the latest versions before use. HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The HP PC Hardware Diagnostics (UEFI) tool is built within BIOS (basic memory and hard drive diagnostics only), or within new hard drives themselves. These drives contain more advanced versions of the diagnostic tool than the BIOS-based version. In addition, for HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics Tool (http://www8.hp.com/us/en/ campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/ HP_PC_Hardware_Diagnostics_cc/dt) supports a wide range of HP computers. The tool runs outside the operating system so that it can isolate hardware failures from software issues, whether caused by the operating system or applications. In reality, you can determine many problems using this tool if the issue is a defective part or a loose connection (for example, reseating the keyboard cable after the tool reports a keyboard error). The tool has three major functions: ● System Tests check the computer's hardware to verify that everything is functioning properly. If your system won't boot into Windows, try the Quick System Test. For more comprehensive testing, use the General troubleshooting steps 53

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Remotely deploying the BIOS and drivers
Instead of manually searching for and downloading each SoftPaq, users and IT personnel can use two tools to
identify and download all appropriate SoftPaqs for the selected HP models.
●
HP SoftPaq Download Manager (SDM) is a software tool that streamlines the download, extraction, and
installation process of SoftPaqs, including BIOS and drivers.
●
HP System Software Manager (SSM) is a software tool that simplifies the deployment of SoftPaqs to HP
computers.
Analyze the issue
Use these steps to evaluate and interpret the problem.
5. Remove or uninstall recently added hardware, software
HP has designed this computer and validated it using a full-range hardware and software qualification matrix.
If an issue appears to have started recently, it may be related to the recent addition of hardware or software.
A good method to determine the root cause is to remove recently added components or uninstall applications
one at a time and restart the computer when necessary.
IMPORTANT:
After you have completed the process of uninstalling hardware or software and are ready to
reinstall, be sure that the new device seated properly and all cables are correctly connected. After installing
the device, restart the computer, and make sure the new device is turned on. In addition, if the new device is a
root cause of a problem, it could cause a conflict in drivers or incompatibility issues with other installed
programs. For any new hardware you have added, be sure to install the latest drivers available from the
device vendor website.
6. HP Hardware Diagnostics and Tools
HP offers diagnostics and tools to diagnose hardware failure. This section describes how to use some of these
tools. Make sure to check for the latest versions before use.
HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly.
The HP PC Hardware Diagnostics (UEFI) tool is built within BIOS (basic memory and hard drive diagnostics
only), or within new hard drives themselves. These drives contain more advanced versions of the diagnostic
tool than the BIOS-based version.
In addition, for HP authorized service partners and IT professionals who need to support a mixed environment
of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics Tool (
us/en/
campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/
HP_PC_Hardware_Diagnostics_cc/dt
) supports a wide range of HP computers.
The tool runs outside the operating system so that it can isolate hardware failures from software issues,
whether caused by the operating system or applications. In reality, you can determine many problems using
this tool if the issue is a defective part or a loose connection (for example, reseating the keyboard cable after
the tool reports a keyboard error).
The tool has three major functions:
●
System Tests check the computer’s hardware to verify that everything is functioning properly. If your
system won’t boot into Windows, try the Quick System Test. For more comprehensive testing, use the
General troubleshooting steps
53