HP ProBook 630 Maintenance and Service Guide - Page 103
Speaker, headphone - audio issues, Table 7-42
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Table 7-42 Issues, possible causes, and fixes (continued) Items Procedures IMPORTANT: If the card reader has an in-use indicator light, do not insert or remove memory cards while the light is flashing. Doing so might cause loss of data on the card or might permanently damage the card reader. Speaker, headphone - audio issues Use this information to troubleshoot audio issues. Table 7-43 Issues, possible causes, and fixes Items Procedures Symptoms ● No sound from external or internal speakers ● Distorted sound, too soft, too loud, intermittent Possible causes Volume turned down, sound card not recognized, malfunctioning hardware, electronic interference. Troubleshooting steps 1. Remove any device connected to the audio jack to enable the internal speaker. 2. Close all open programs. 3. Adjust volume by pressing fn + f6 or f7. Be sure that volume button light is not amber (mute). - or - Adjust Windows volume control by clicking the speaker icon on the Windows taskbar. Be sure that the sound is not muted. 4. Verify that the sound card is detected in Windows Device Manager. 5. Reinstall the latest audio driver. 6. Test audio device using HP PC Hardware Diagnostics (UEFI) tool (f2 > Component Tests > Audio). 7. Test with a verified working operating system. If issue is resolved, restore full operating system. 8. Test with verified working external speakers or headset. 9. Reseat internal speaker connections. Common issues and possible solutions 91