HP ProBook 630 Maintenance and Service Guide - Page 107

No boot to operating system (no read-write error), Read-write error, Table 7-45

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Table 7-45 Issues, possible causes, and fixes (continued) Items Procedures 3. Verify hard drive connection and flex cable. Reseat hard drive and cable connection. For multiple storage devices, keep the primary drive with the operating system and remove other devices. 4. Use the HP Hardware Diagnostics tool to verify that the drive is recognized and test it. 5. If the hard drive fails diagnostics, record failure and have the drive replaced. 6. Identify when the issue is related to software. If the hard drive passes diagnostics, test the drive on a verified working computer. If the failure follows the drive, reinstall the operating system to make sure that software is not an issue. 7. Test with a verified working hard drive. If it is still not recognized, the system board is faulty. NOTE: If the drive is seen in BIOS and Diagnostics, try a secure erase before replacing a drive as this might resolve related issues. No boot to operating system (no read-write error) Use this information to troubleshoot issues with booting to the operating system. Table 7-46 Issues, possible causes, and fixes Items Procedures Symptoms Possible causes ● POST error message: Boot Device Operating system, loose connection, faulty hard drive, BIOS configuration, Secure Boot. not found (3F0) Troubleshooting steps ● Hang when booting to operating system 1. Verify whether Secure Boot is enabled in BIOS. Secure Boot prevents legacy boot devices from starting the computer, including bootable CDs and DVDs. For more information, see http://support.hp.com/us-en/document/c03653226. 2. Reset BIOS to default. Be sure that BIOS Boot Mode in Boot Option is set up properly for bootable device and its operating system (for example, UEFI Native for Windows 8). Another example, choosing Legacy Boot Order for an UEFI device causes "Boot Device not found (3F0)" error. 3. Verify hard drive connection and flex cable. Reseat connection. For multiple storage devices, keep the primary drive with the operating system and remove other devices. 4. Use PC Hardware Diagnostics tool to test. Record failure code and have the hard drive replaced. 5. If there is no error, reinstall the operating system using HP Restore. 6. Test with a verified working operating system hard drive, if available. Note If there is a hard drive POST error message, see POST error messages and user actions on page 103. Read-write error Use this information to troubleshoot read and write errors. Common issues and possible solutions 95

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Table 7-45
Issues, possible causes, and fixes (continued)
Items
Procedures
3.
Verify hard drive connection and flex cable. Reseat hard drive and cable connection. For
multiple storage devices, keep the primary drive with the operating system and remove
other devices.
4.
Use the HP Hardware Diagnostics tool to verify that the drive is recognized and test it.
5.
If the hard drive fails diagnostics, record failure and have the drive replaced.
6.
Identify when the issue is related to software. If the hard drive passes diagnostics, test
the drive on a verified working computer. If the failure follows the drive, reinstall the
operating system to make sure that software is not an issue.
7.
Test with a verified working hard drive. If it is still not recognized, the system board is
faulty.
NOTE:
If the drive is seen in BIOS and Diagnostics, try a secure erase before replacing a
drive as this might resolve related issues.
No boot to operating system (no read-write error)
Use this information to troubleshoot issues with booting to the operating system.
Table 7-46
Issues, possible causes, and fixes
Items
Procedures
Symptoms
●
POST error message: Boot Device
not found (3F0)
●
Hang when booting to operating
system
Possible causes
Operating system, loose connection, faulty hard drive, BIOS configuration, Secure Boot.
Troubleshooting steps
1.
Verify whether Secure Boot is enabled in BIOS. Secure Boot prevents legacy boot
devices from starting the computer, including bootable CDs and DVDs. For more
information, see
us-en/document/c03653226
.
2.
Reset BIOS to default. Be sure that BIOS
Boot Mode
in
Boot Option
is set up properly
for bootable device and its operating system (for example, UEFI Native for Windows 8).
Another example, choosing
Legacy Boot Order
for an UEFI device causes "Boot Device
not found (3F0)" error.
3.
Verify hard drive connection and flex cable. Reseat connection. For multiple storage
devices, keep the primary drive with the operating system and remove other devices.
4.
Use PC Hardware Diagnostics tool to test. Record failure code and have the hard drive
replaced.
5.
If there is no error, reinstall the operating system using HP Restore.
6.
Test with a verified working operating system hard drive, if available.
Note
If there is a hard drive POST error message, see
POST error messages and user actions
on page
103
.
Read-write error
Use this information to troubleshoot read and write errors.
Common issues and possible solutions
95