HP ProBook 630 Maintenance and Service Guide - Page 89

Unresponsive, Table 7-22

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Table 7-22 Issues, possible causes, and fixes (continued) Items Procedures 4. Screen saver is set. Press any key or touch touchpad to resume. 5. Verify that Display Choice is set to external video only. Toggle screen control key combination fn + f4 or Windows logo +P. Tips If you are using a docking station, set your notebook display as a primary display. When the computer is undocked, you may think it is in a power-saving state, but the screen image may actually appear on an external display device in the docking configuration. Unresponsive Use this information to troubleshoot issues with responsiveness. Table 7-23 Issues, possible causes, and fixes Items Procedures Symptom Unresponsive Possible causes Program in use has stopped responding to commands. Troubleshooting steps 1. If possible, use the Windows Task Manager to isolate and terminate the offending process. 2. Attempt the normal Windows shutdown procedure. 3. Restart the computer using the power button. Common issues and possible solutions 77

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Table 7-22
Issues, possible causes, and fixes (continued)
Items
Procedures
4.
Screen saver is set. Press any key or touch touchpad to resume.
5.
Verify that Display Choice is set to external video only. Toggle screen control key
combination
fn + f4
or
Windows logo
+
P
.
Tips
If you are using a docking station, set your notebook display as a primary display. When the
computer is undocked, you may think it is in a power-saving state, but the screen image may
actually appear on an external display device in the docking configuration.
Unresponsive
Use this information to troubleshoot issues with responsiveness.
Table 7-23
Issues, possible causes, and fixes
Items
Procedures
Symptom
Unresponsive
Possible causes
Program in use has stopped responding to commands.
Troubleshooting steps
1.
If possible, use the Windows Task Manager to isolate and terminate the offending
process.
2.
Attempt the normal Windows shutdown procedure.
3.
Restart the computer using the power button.
Common issues and possible solutions
77