HP ProBook 630 Maintenance and Service Guide - Page 97

I/O devices, Keyboard

Get HP ProBook 630 PDF manuals and user guides View all HP ProBook 630 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 97 highlights

Table 7-33 Issues, possible causes, and fixes Items Procedures Symptoms Unresponsive Inaccurate Possible causes Dirt and smudge, driver, touch display configuration, power management. Troubleshooting steps Quick check Turn off the computer, spray glass cleaner onto a soft, damp cloth, and gently wipe the screen to remove dirt and smudge. NOTE: Do not spray cleaner directly onto the screen. Configure the touch display in Control Panel > Tablet PC Settings 1. Restart the computer. 2. Verify touch screen and graphics drivers. 3. Configure the touch display to identify the screen as a touch screen as shown in the image at left. 4. Calibrate the screen and reset if touch functionality is still not working correctly. 5. Perform diagnostic test in HP Hardware Diagnostics under Component Tests > Touch Screen. If the diagnostics tests pass but the touch screen still does not respond, continue following the steps. 6. Adjust the power management settings for your touch screen. If the touch screen stops working after waking from sleep, adjust the power management settings so that the touch screen device stays active while the computer is in Sleep mode. 7. Perform Microsoft System Restore, and restore to a time when the system was working. 8. Perform HP System Recovery if none of the previous actions resolve the issue. References https://support.hp.com/us-en/document/c03488148 I/O devices Use this information to troubleshoot I/O device issues. NOTE: ● Make sure external devices are supported and compliant (for example, USB Type-C, Thunderbolt 3, PCI Express). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility and latest drivers before troubleshooting (for example, USB devices, Thunderbolt devices, PCI express card reader, VGA, display, HDMI monitors, speakers). ● Be sure I/O devices are properly inserted into the I/O ports, and then be sure that Windows Device Manager recognizes the I/O devices. Keyboard Use this information to troubleshoot keyboard issues. Common issues and possible solutions 85

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
Table 7-33
Issues, possible causes, and fixes
Items
Procedures
Symptoms
Unresponsive
Inaccurate
Possible causes
Dirt and smudge, driver, touch display configuration, power management.
Troubleshooting steps
Quick check
Turn off the computer, spray glass cleaner onto a soft, damp cloth, and gently
wipe the screen to remove dirt and smudge.
NOTE:
Do not spray cleaner directly onto the screen.
Configure the touch display in
Control Panel >
Tablet PC Settings
1.
Restart the computer.
2.
Verify touch screen and graphics drivers.
3.
Configure the touch display to identify the screen as a touch screen as shown
in the image at left.
4.
Calibrate the screen and reset if touch functionality is still not working
correctly.
5.
Perform diagnostic test in HP Hardware Diagnostics under
Component Tests
> Touch Screen
.
If the diagnostics tests pass but the touch screen still does not respond,
continue following the steps.
6.
Adjust the power management settings for your touch screen.
If the touch screen stops working after waking from sleep, adjust the power
management settings so that the touch screen device stays active while the
computer is in Sleep mode.
7.
Perform Microsoft System Restore, and restore to a time when the system
was working.
8.
Perform HP System Recovery if none of the previous actions resolve the
issue.
References
us-en/document/c03488148
I/O devices
Use this information to troubleshoot I/O device issues.
NOTE:
●
Make sure external devices are supported and compliant (for example, USB Type-C, Thunderbolt 3, PCI
Express).
●
If you have problems with external devices not provided by HP, contact device manufacturers for
compatibility and latest drivers before troubleshooting (for example, USB devices, Thunderbolt devices,
PCI express card reader, VGA, display, HDMI monitors, speakers).
●
Be sure I/O devices are properly inserted into the I/O ports, and then be sure that Windows Device
Manager recognizes the I/O devices.
Keyboard
Use this information to troubleshoot keyboard issues.
Common issues and possible solutions
85