IBM 88643RU Service Guide

IBM 88643RU - System x3850 - 8864 Manual

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  • IBM 88643RU | Service Guide - Page 1
    IBM System x3850 Type 8864 Problem Determination and Service Guide
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    IBM System x3850 Type 8864 Problem Determination and Service Guide
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    Note: Before using this information and the product it supports, read the general information in Appendix B, "Notices," on page 163. 15th Edition (July 2007) © Copyright . US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
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    20 Using the ServeRAID configuration programs 21 Chapter 3. Parts listing, Type 8864 23 Server replaceable units 24 Power cords 26 Chapter 4. Removing and replacing server components 29 Installation guidelines 29 System reliability guidelines 30 Working inside the server with the power on
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    130 POST and SMI error messages 142 Solving SCSI problems 154 Solving power problems 155 Solving Ethernet controller problems 155 Solving undetermined problems 156 Problem determination tips 157 Calling IBM for service 158 iv IBM System x3850 Type 8864: Problem Determination and Service Guide
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    Using the documentation 161 Getting help and information from the World Wide Web 162 Software service and support 162 Hardware service and support 162 IBM Taiwan product service 162 Appendix B. Notices 163 Trademarks 163 Important notes 164 Product recycling and disposal 165 Battery
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    vi IBM System x3850 Type 8864: Problem Determination and Service Guide
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    este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006 vii
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    the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as use worn or broken tools or testers. viii IBM System x3850 Type 8864: Problem Determination and Service Guide
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    measuring high voltages. v To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not service these components outside of their normal operating locations. v If an electrical accident occurs, use caution, turn off the power, and send another
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    1. Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. x IBM System x3850 Type 8864: Problem Determination and Service Guide
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    , water, or structural damage. v Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures. v Connect and disconnect cables as described in the following table
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    laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures , and avoid direct exposure to the beam. xii IBM System x3850 Type 8864: Problem Determination and Service Guide
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    Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) CAUTION: Use safe practices when lifting. Statement 5: ≥ 55 kg (121.2 lb) CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also
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    attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 26: CAUTION: Do not place any object on top of rack-mounted devices. xiv IBM System x3850 Type 8864: Problem Determination and Service Guide
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    1. Introduction This Problem Determination and Service Guide contains information to help you solve problems that might occur in your IBM® System x3850 Type 8864 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing
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    in this document. 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html 2. From the Hardware list, select System x3850 and click Go. 3. Click the Install lethal or extremely hazardous procedure step or situation. 2 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    and specifications Microprocessor: v Intel® Xeon™ v 1 MB Level-2 cache v 667 MHz front-side bus (FSB) v Support for up to four microprocessors Note: Use the Configuration/Setup Utility program to determine the type and speed of the microprocessors. Memory: v Minimum: 2 GB depending on server model
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    this button to turn the server on and off manually. A power-control-button shield comes with the server. v Information LED: When system-event log about the condition. The condition might be that the BMC log is full or almost full. 4 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    event log through the Configuration/Setup Utility program to turn off the lit LEDs. See the User's Guide on the IBM System x Documentation CD for information about clearing the logs. Clear the logs after you have resolved all conditions. Important: If the server has a baseboard management controller
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    the server. When this LED flashes, it indicates that there is activity on the Remote Supervisor Adapter II SlimLine. When this LED is lit continuously, it indicates that there is a problem with the Remote Supervisor Adapter II SlimLine. 6 IBM System x3850 Type 8864: Problem Determination and Service
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    with the adapter. I/O board error LED: This LED is on the I/O board and is visible on the rear of the server. When this LED is lit, it indicates that there is a problem with the I/O board. Gigabit Ethernet 2 activity LED: This LED is on the Gigabit Ethernet 2 connector. When this LED flashes, it
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    System-board layouts The following illustrations show the connectors, LEDs, and jumpers on the memory 3 to force the server to startup when you connect the server to ac power. system when the system is in the powered-off state. 8 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    The following illustration shows the connectors on the memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Memory-card LEDs The following illustration shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error
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    diagnostics button Fan 6 Fan 2 Memory card 2 Memory Memory card 1 card 3 Fan 3 Fan 8 Fan 7 Fan 5 Memory card 4 Fan 1 Microprocessor card error x8 Slot 5 PCI-E x8 Slot 6 PCI-E x8 10 IBM System x3850 Type 8864: Problem Determination and Service Guide SAS internal power cable connector
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    PCI board LEDs The following illustration shows the LEDs on the PCI board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. SAS hard disk drive connectors 2 Front of SAS backplane SAS signal cable 1
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    12 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    ://www.ibm.com/servers/eserver/support/xseries/index.html to check for the latest level of firmware, such as BIOS code, vital product data (VPD) code, device drivers, and service processor firmware. The UpdateXpress program is available for most IBM System x and xSeries servers and server options
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    type the administrator password to access the full Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Select settings to view or change. 14 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    /Setup Utility main menu. Depending on the version of the BIOS code in the server, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors, type
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    Default Settings choices on the Configuration/Setup Utility main menu do not save the PCI Slot/Device Information settings. This selection is only available when a Remote Supervisor II Adapter SlimLine is installed in the server. 16 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    Settings Select this choice to manually enable a pair of memory connectors. If a memory error is detected during POST or memory configuration, the server automatically disables the failing pair of memory connectors and continues operating with reduced memory. After the problem is corrected, you must
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    access to the server in any of the following ways: v If an administrator password is set, type the administrator password at the password prompt. Start the Configuration/Setup Utility program and reset the power-on password. 18 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    you diagnose the problem and also records the error in the System Event/Error log. Also use the baseboard management controller to establish a Serial over LAN (SOL) connection to manage servers from a remote location. You can remotely view Chapter 2. Configuration information and instructions 19
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    agent utility program The Preboot Execution Environment (PXE) boot agent utility program is part of the BIOS code. You can use it to specify the startup order of devices and enable or disable operating-system wake-up support. 20 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    's Guide on the IBM System x Documentation CD. If your server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information. Chapter 2. Configuration information and instructions 21
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    22 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    for the System x3850 Type 8864 except as specified otherwise in Table 3 on page 24. To check for an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. 2. From the Hardware list, select System x3850 and click
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    14 Microprocessor, 3.33 GHZ (model 4Rx) 14 Microprocessor, 3.5 GHZ (model 5Rx) 42D3363 43W9473 15 Heat sink (all models) 16 Microprocessor baffle (all models) 26K8805 26K9020 17 Hard disk drive filler (all models) 26K8680 24 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    Parts listing, Type 8864 (continued) Index 18 18 19 19 19 20 21 22 23 24 25 26 Description Hard disk drive, 36 GB (optional) Hard disk drive, 73 GB (optional) Memory, 1 GB PC3200 ECC (models (1Rx, 1Tx, 2Rx, 2Tx, 3Rx, E1x, E2x, E3x, E4x) Memory, 2 GB PC3200 ECC (model 4Rx, 5Rx) Memory ) Kit,
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    a specific country or region are usually available only in that country or region. IBM power cord part number 02K0546 13F9940 Used in these countries and regions China Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea 26 IBM System x3850 Type 8864: Problem Determination and Service
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    IBM power cord part number 13F9979 13F9997 14F0015 14F0033 14F0051 14F0069 14F0087 1838574 24P6858 Japan, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Taiwan, United States of America, Venezuela Korea (Democratic People's Republic of), Korea
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    IBM power cord part number 6952300 Used in these countries and regions Antigua and Barbuda, Aruba, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela 28 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    is ready to function at maximum levels of performance. To download firmware updates for your server, go to http://www.ibm.com/servers/eserver/support/xseries/index.html, select System x3850 from the Hardware list, click Go, and then click the Download tab. For additional information about tools
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    cause the server to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 30 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    system when working inside the server metal part on the outside of the server server cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. Returning a device or component If you are instructed
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    server. IBM marketing representative. v After you replace the battery, you must reconfigure the system and reset the system date and time. v To avoid possible danger, read and follow the following safety statement. Statement 2: 32 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing any special handling and installation instructions supplied with the replacement battery. 2. Turn off the server and peripheral devices, and disconnect
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    speed up to maintain a safe operating temperature in the server until the fan is reinstalled or replaced. When the fan is installed properly the fans will slow down. To remove a hot-swap fan, complete the following steps. 34 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 2. Remove the top cover (see "Removing the cover and bezel" on page 31). Attention: To
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    has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a hot-swap power supply, complete the following steps. 36 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 2. Remove the top cover (see "Removing the cover and bezel" on page 31). Attention: To
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    3 Fifth 1 2 and 4 Sixth 2 2 and 4 Seventh 3 2 and 4 Eighth 4 2 and 4 Table 5. Memory card installation sequence for cost-sensitive configuration Memory card order Memory card DIMM pair First 1 1 and 3 2 and 4 38 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    mirroring is enabled, you can hot-replace one memory card at a time on each memory power bus. v If a problem with a DIMM is detected, light path diagnostics will light the system-error LED on the front of the server, indicating that there is a problem and guide you to the defective DIMM. When this
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    feature, which then lights the applicable LEDs to guide you to the damaged DIMM. If memory mirroring is enabled, the mirrored copy of the data in the mirrored DIMM is used to refresh the new DIMM after it is installed. 40 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    to halt, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. 1. Read the safety information beginning on page v and "Installation guidelines" on page
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    information that begins on page vii, and "Handling static-sensitive devices" on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 42 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up. Attention: To avoid breaking the DIMM retaining clips
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    the top cover "Removing the cover and bezel" on page 31. Attention: When moving the memory card, do not allow it to impact any components or structures inside the server. Make sure that the Memory Hot-Swap Enabled LED is lit. 44 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up. Attention: To avoid breaking the DIMM retaining clips
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    retaining clips or damaging the DIMM connectors, open and close the clips gently. 4. Open the retaining clip on each end of the DIMM connector. 46 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 6. Turn the to install any remaining DIMMs on the memory card. 10. Open the memory card retention levers on top of the memory card. 11. Press the memory card into the connector and close
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    Guide the light path diagnostics ribbon cable and front USB cable through the front-panel assembly first, and insert the information panel assembly into the front-panel assembly until the blue release lever on the front engages. 48 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    I/O board 2. Connect the light path diagnostics ribbon cable and front USB cable to the I/O board. 3. Slide the front-panel assembly into the server until the blue tab on the chassis engages. 4. Replace the bezel and top cover. 5. Reconnect external cables and power cords. When replacing the I/O
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    server. To install an I/O board, complete the following steps: 1. Connect all cables to the internal connectors on the I/O board. 2. Align the board with the card guides (see the User's Guide on the IBM System x Documentation CD). 50 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    quarter-turn fasteners to release the PCI adapter guide. 8. Lift the guide out of the server. To install a PCI adapter guide, complete the following steps: 1. Align the two tabs on the PCI adapter guide with the two slots on the chassis. 2. Set the guide firmly into place and turn the quarter-turn
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    -supply structure toward the rear of the server until they lock the structure into position. 3. Replace the power supplies. 4. Replace the memory cards. 5. Replace the top cover. 6. Reconnect the external cables and power cords. 52 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    SCSI (SAS) backplane, complete the following steps. Release tabs SAS connectors Guide channels 1. Read the safety information that begins on page vii, and "Handling static-sensitive devices" on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external
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    page vii, and "Handling static-sensitive devices" on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace be installed on the microprocessor board. 54 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    the specific type of microprocessor in the server. v A dual-core upgrade option is available to enable the server to support dual-core microprocessors. Important: The following minimum code levels must be installed for the server to support the dual-core upgrade: Basic input/output system (BIOS
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    way. 10. Lift the air baffle out of the microprocessor tray. 11. Open the heat sink-release lever and remove the heat sink. 12. Open the microprocessor-release lever and remove the microprocessor from the microprocessor socket. 56 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    installing a new heat sink, remove the cover from the bottom of the heat sink. If you are reinstalling a heat sink that was previously removed, go to "Thermal grease" on page 58 for instructions on replacing the VRM is seated in the connector. Chapter 4. Removing and replacing server components 57
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    -tray release latch. d. Reinstall the fans and memory cards in the server. 11. Reinstall the top cover and bezel. heat sink onto the microprocessor as described in "Removing and installing a microprocessor" on page 55. 58 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    cards (see "Removing and replacing a memory card" on page 41). 11. Lift the microprocessor-tray release latch, open the microprocessor-tray levers, and pull the microprocessor tray out of the server slightly (see "Removing and installing a microprocessor" on page 55). 12. Remove the power backplane
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    Install the power backplane. 4. Slide the microprocessor-tray assembly back into the server. 5. Install the memory cards. 6. Install all fans. 7. Connect the SAS backplane power cable the adapters on a static-protective surface. 60 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    cards (see "Removing and replacing a memory card" on page 41). 6. Lift the microprocessor-tray release latch, open the microprocessor-tray levers, and pull the microprocessor tray out of the server slightly (see "Removing and installing a microprocessor" on page 55). 7. Remove the power supplies
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    supplies. 3. Slide the microprocessor tray in the server and close the microprocessor-tray levers. 4. Install the memory cards. 5. Install the fans. 6. Replace the top cover. 7. Reconnect the external cables and power cords. 62 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    Chapter 5. Diagnostics This chapter provides basic troubleshooting information to help you solve some common problems that might occur with the server. If you cannot locate and correct the problem using the information in this chapter, see Appendix A, "Getting help and technical assistance," on
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    the I/O board. 1-2-4 RAM refresh verification failed. 1. Reseat the following components: a. DIMM b. Memory card 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 64 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    only by a trained service technician. Beep code Description Action 1-3-1 1st 64K RAM test failed. 1. Reseat the following components: a. DIMM b. Memory card 2. Replace the lowest-numbered pair of DIMMs with an identical known good pair of DIMMs; then, restart the server. If the beep code
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    the server each time. a. DIMM b. Memory card c. (Trained service technician only) Microprocessor tray Two short beeps Information only, configuration has changed. 1. Run the Configuration/Setup Utility program. 2. Run the diagnostic programs. 66 IBM System x3850 Type 8864: Problem Determination
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    service technician. Beep code Description Action Three short beeps Memory error. Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 93 1. Reseat the DIMMs. 2. Locate the failing DIMMs: a. Remove all the DIMMs from the server
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    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which server each time. a. (Trained service technician only) Microprocessor tray b. I/O board 68 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    shown, restarting the server each time. a. (Trained service technician only) Microprocessor tray b. I/O board No-beep symptoms v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page
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    the three most recent error codes and messages that were generated during POST. The BMC log and the system-error log contain messages that were generated during POST and all system status messages from the service processor. 70 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    the BMC log from the Configuration/Setup Utility program (the menu choices are described in the User's Guide). v When troubleshooting an error, make sure The following illustration shows an example of a BMC log entry. BMC System Event Log Get Next Entry Get Previous Entry Clear BMC SEL Entry Number
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    Action 062 Three consecutive boot failures using the 1. Flash the system firmware to the latest level (see default configuration. "Updating the firmware" on page 13). 2. Reseat the I/O board. 3. Replace the I/O board. 72 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v
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    the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to server. 5. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 74 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    by the user or Note: Make sure you re-enable the memory in the by the system. Configuration/Setup Utility program. See, "Memory problems" on page 93 1. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. 2. Make sure that the DIMM is installed
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    the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on service technician only) PCI board 5. Replace the Remote Supervisor Adapter II SlimLine. 6. (Trained service technician only) Replace the microprocessor tray. 76 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    . 1. Run the Configuration/Setup Utility program and adjust the adapter settings. 2. Remove each adapter one at a time, restarting the server each time, until the problem is isolated. 1962 A drive does not contain a valid boot sector. 1. Make sure that a bootable operating system is installed
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    tray 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor b. (Trained service technician only) Microprocessor tray 78 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to server each time. a. (Trained service technician only) Microprocessor 1 b. (Trained service technician only) Microprocessor tray 00019502 Processor 2 is not functioning; check processor
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    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 server each time. a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor tray 80 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    problem is solved. v See Chapter 3, "Parts listing, Type 8864," Configuration/Setup Utility program are correct. If the memory resource settings are not correct, change them. 3. If all memory resources are being used, remove an adapter to make memory available to the PCI adapter. Disabling the BIOS
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    in the error code. (See Chapter 3, "Parts listing, Type 8864," on page 23, to determine CRU or FRU status.) 3. Replace the components listed in step 2 one at a time, in the order shown above, restarting the server each time. 82 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    problem is solved. v See Chapter 3, "Parts listing, Type 8864 service technician. Error code Description Action 00180700, 00180800 General PCI error. 1. Make sure that no devices have been disabled in the Configuration server each time, to isolate the failing adapter. b. (Trained service
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    (see "Configuration/Setup Utility menu choices" on page 15). 2. Update the BIOS code again (see "Updating the firmware" on page 13). 3. (Trained service technician only) Reseat microprocessor 4. 4. (Trained service technician only) Replace microprocessor 4. 84 IBM System x3850 Type 8864: Problem
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    the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on processor 1. 1. Make sure that all microprocessors have the same cache size (see "Configuration/Setup Utility menu choices" on page 15). 2. Update the BIOS code again (see "Updating the firmware" on page 13). 3. (Trained service
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    they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are of the server, for example, the I/O board, Ethernet controller, 86 IBM System x3850 Type 8864: Problem Determination and Service Guide
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    failing systems that are related to the cluster. Go to step 004 . 004 v Check the power supply LEDs, see "Power-supply LEDs" on page 108. v Turn off the server and all external devices. v Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven
  • IBM 88643RU | Service Guide - Page 104
    (see "Light path diagnostics" on page 101). 2. Remove the software or device that you just added. 3. Run the diagnostic tests to determine whether the server is running correctly. 4. Reinstall the new software or new device. 88 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 105
    clip into the manual tray-release opening. 3. Reseat the CD or DVD drive. 4. Replace the CD or DVD drive. General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page
  • IBM 88643RU | Service Guide - Page 106
    the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on server to overheat and shut down. 2. Check the system-error log or BMC log (see "Error logs" on page 70). 3. See "Solving undetermined problems" on page 156. 90 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 107
    . See http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v The mouse or pointing-device cable is securely connected and the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. v The mouse is enabled in the Configuration/Setup Utility program
  • IBM 88643RU | Service Guide - Page 108
    and connect it directly to the server. 3. Reseat the following components: a. Mouse or pointing device b. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. 92 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 109
    memory bank when it detected a problem, or a memory bank might have been manually disabled. 2. Check the POST error log for error message 289: v If a DIMM was disabled by a system-management interrupt (SMI), replace the DIMM. v If a DIMM was disabled by the user or by POST, run the Configuration
  • IBM 88643RU | Service Guide - Page 110
    their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service. 94 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 111
    problem is solved. v See Chapter 3, "Parts listing, Type 8864," server. b. Move the memory card to a different slot. c. Turn on the server. Note: BIOS will see a new configuration and automatically re-enable the memory slots the were previously disabled. d. Turn off the server. e. Return the memory
  • IBM 88643RU | Service Guide - Page 112
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 the server each time. Wrong characters appear on the 1. If the wrong language is displayed, update the BIOS code server each time. 96 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 113
    Web at http://www.ibm.com/servers/eserver/serverproven/ compat/us/). v You followed the installation instructions that came with the device. v The device is installed correctly. v You have not loosened any other installed devices or cables. v You updated the configuration information in the
  • IBM 88643RU | Service Guide - Page 114
    , remove it, and restart the server. If the server now turns on, you might have installed more devices than the power supply supports. 7. See "Power-supply LEDs" on page 108. 8. See "Solving undetermined problems" on page 156. 98 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 115
    problem is solved. v See Chapter 3, "Parts listing, Type 8864," service technician. Symptom Action The server does not turn off. 1. Determine whether you are using an Advanced Configuration and Power Management (ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating system
  • IBM 88643RU | Service Guide - Page 116
    for a list of supported operating-system versions. The operating system cannot be Make sure that the server supports the operating system. If it does, solutions to the problem. 3. Contact your place of purchase of the software. 100 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 117
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page driver is installed. v The operating system supports USB devices. 3. If a standard PS/2 keyboard or mouse is connected, any USB keyboard or mouse will not work during POST. 4. Make sure that the USB configuration
  • IBM 88643RU | Service Guide - Page 118
    VRM LOG MEM NMI PCI SP DASD RAID NONRED TEMP FAN PCI CPU I/O BRD BRD BRD Look at the system service label on the top of the server, which gives an overview of internal components that correspond to the LEDs on the light path 102 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 119
    the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. button Fan 6 Fan 2 Memory card 1 Memory card 2 Memory card 3 Fan 3 Fan 8 Fan 7 Fan 5 Memory card 4 Fan 1 Microprocessor card
  • IBM 88643RU | Service Guide - Page 120
    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 server each time. 5. If a 240 VA fault has occurred, ac power must be removed before dc power can be restored. LINK Reserved 104 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 121
    LEDs. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units
  • IBM 88643RU | Service Guide - Page 122
    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 , restarting the server and re-enabling the memory each time: a. Memory card b. DIMM c. (Trained service technician only) IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 123
    each time. NONRED The server is operating with nonredundant power. If a power supply or its ac power source fails, the system will be over spec. Note: The LOG LED might also be lit. 1. If the PS LED on the light path diagnostics panel is lit, follow the instructions for that LED. 2. Replace
  • IBM 88643RU | Service Guide - Page 124
    -supply LEDs and suggested actions to correct the detected problems. The following minimum configuration is required for the power-supply dc good LED to be lit: v Power supply v Power backplane v Power cord v Microprocessor tray 108 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 125
    The following minimum configuration is required for the server to turn on: v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply v Power backplane v Power cord v I/O board v PCI board assembly Power supply 1 (PS1) DCAC AC DC AC power LED (green) DC power LED (
  • IBM 88643RU | Service Guide - Page 126
    problem is solved. v See Chapter 3, "Parts listing, Type 8864," problem has been detected; to determine what action you should take as a result of a message or error code, see the table in "Diagnostic error codes" on page 112. 110 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 127
    not run if a Remote Supervisor Adapter II SlimLine is installed. To view server configuration information (such as system configuration, memory contents, interrupt request (IRQ) use, direct memory access (DMA) use, device drivers, and so on), select Hardware Info from the top of the screen. Chapter
  • IBM 88643RU | Service Guide - Page 128
    is not present in the server. Aborted: The test could not proceed because of the server configuration. Warning: The test could table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 129
    the order shown, restarting the server each time. Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 93 001-292-000 Core system: failed/CMOS checksum failed. Load the BIOS default settings using the Configuration/Setup Utility program and
  • IBM 88643RU | Service Guide - Page 130
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 service technician only) Reseat the PCI switch card assembly. 2. (Trained service technician only) Replace the PCI switch card assembly. 114 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 131
    the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on service technician only) Replace the PCI switch card assembly. 030-265-001 Communication Error. 1. Update the microcode for the Serial Attached SCSI (SAS) controller (see "Updating the firmware" on page 13). 2. Update the BIOS
  • IBM 88643RU | Service Guide - Page 132
    in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which BIOS code (see "Updating the firmware" on page 13). 3. Reseat the I/O board. 4. Replace the I/O board. 116 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 133
    listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which server each time. 035-254-0nn Setup error; unable to allocate memory to run test. Check the system resources and make more memory available (see "Configuration/
  • IBM 88643RU | Service Guide - Page 134
    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to necessary, replace the RAID controller. 035-267-0nn Adapter Local RAM test error. 1. Update the RAID controller firmware (see " IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 135
    problem is solved. v See Chapter 3, "Parts listing, Type 8864 service technician only)", that step must be performed only by a trained service technician. Error code Description Action 035-277-001 Adapter Local RAM the BMC log or system-error log before replacing log or system-error log service
  • IBM 88643RU | Service Guide - Page 136
    4. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect the power cords, and retry. 5. Reseat the Remote Supervisor Adapter II SlimLine. 6. Replace the Remote Supervisor Adapter II SlimLine. 120 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 137
    the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on System Management: Failed. Unable to communicate with ASM. It may be busy. Run the test again. 1. Update the firmware (BIOS, service processor , in the order shown, restarting the server each time. 166-201-000 ISMP indicates
  • IBM 88643RU | Service Guide - Page 138
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page server each time. a. I/O board b. Memory card c. (Trained service server each time. a. SAS hard disk drive backplane b. I/O board 122 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 139
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 restarting the server each time. a. Memory card b. I/O board c. (Trained service technician only) System management BIST indicates failed tests. 1. Disconnect all server and option power cords from the server
  • IBM 88643RU | Service Guide - Page 140
    : a. Fan b. I/O board 2. Replace the components listed above one at a time, in the order listed above, restarting the server each time. 180-xxx-000 Diagnostics LED failure. Run the diagnostic LED test for the failing LED. 124 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 141
    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are , restarting the server each time. a. (Trained service technician only) Operator information panel b. I/O board c. (Trained service technician only)
  • IBM 88643RU | Service Guide - Page 142
    -198-00n Memory Test Aborted: Could not run the test. Note: n = 1-9 (programming error). 1. Restart the server. 2. Run the diagnostic test again. 3. Reinstall the diagnostic programs (see "Updating the firmware" on page 13). 126 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 143
    in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which the order shown, restarting the server each time. Note: N = 9 indicates both DIMMs in physical bank B and memory card C. 202-xxx-0nn Failed system cache test, where nn=
  • IBM 88643RU | Service Guide - Page 144
    the server each time. 302-xxx-xxx Failed mouse test. 1. Reseat the following components: a. Mouse b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 128 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 145
    until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page server. To recover the BIOS code and restore the server operation to the primary bank, complete the following steps: 1. Download the latest version of the BIOS code from http://www.ibm.com/servers/ eserver/support
  • IBM 88643RU | Service Guide - Page 146
    the source of the message (POST/BIOS or the service processor). Note: The BMC log, which you can view through the Configuration/Setup Utility program, also contains a large number of information, error, and warning messages. 130 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 147
    following table describes the possible system-error log messages and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to
  • IBM 88643RU | Service Guide - Page 148
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 server each time. a. PCI adapters b. (Trained service technician only) PCI board c. (Trained service technician only) Power backplane 132 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 149
    only by a trained service technician. System-error log message Action 12V D Bus Fault 1. Reseat the following components: a. Microprocessor tray b. Memory cards 3 and 4 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. Memory cards 3 and
  • IBM 88643RU | Service Guide - Page 150
    the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to recommended range. 3. Make sure that the microprocessor heat sinks are correctly seated. Ethernet Data Rate modified from IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 151
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page detected Reseat hard disk drive X and restart the server. Hostname set to by user SMI 1.2V Power Good Fault 1. Reseat the microprocessor tray. 2. Reseat the memory cards. 3. (Trained service
  • IBM 88643RU | Service Guide - Page 152
    scalability cartridge assembly. 4. Replace the microprocessor board. Machine check asserted for Card or Link SPINT, Quad Bus A 1. Reseat microprocessor 1 and 2. 2. Replace microprocessor 1 or 2. 3. Replace the microprocessor board. 136 IBM System x3850 Type 8864: Problem Determination and Service
  • IBM 88643RU | Service Guide - Page 153
    DIMM Y. 1. Reseat DIMM Y 2. Replace DIMM Y 3. Replace memory card X 4. Replace CPU board Memory Card x inserted Information only; if the message persists: Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 93 1. Make sure that the
  • IBM 88643RU | Service Guide - Page 154
    power supply fans have good airflow and are not obstructed. 2. Make sure the room temperature is within the recommended range (see "Environment" at "Features and specifications" on page 3). 3. Replace the power supply. 138 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 155
    are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components Supply X DC Good Fault 1. If the system power present LED is lit, reduce the server to the minimum configuration (see page 156) and replace components
  • IBM 88643RU | Service Guide - Page 156
    . SMI reported a Machine Check on Memory Card Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 93 1. Reseat the memory card. 2. Replace the memory card. 140 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 157
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page service technician. System-error log message Action SMI reported a Machine Check on Memory Card, Dimm Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems
  • IBM 88643RU | Service Guide - Page 158
    part number. 3. (Trained service technician only) Replace the microprocessor. POST reporting Processor Event: Unable to apply microcode (patch) update. Chassis Number = X. Processor Number = Y. (Trained service technician only) Replace the microprocessor. 142 IBM System x3850 Type 8864: Problem
  • IBM 88643RU | Service Guide - Page 159
    Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to memory event: DIMM Disabled - 1. Reseat the DIMM. Failed POST/BIOS Memory Test. Chassis Number = X. Memory Card = Y. Memory DIMM = Z. 2. If the DIMM was disabled by the user, run the Configuration
  • IBM 88643RU | Service Guide - Page 160
    which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable the slot number is 0, replace the PCI board. 144 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 161
    until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88643RU | Service Guide - Page 162
    in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable slot number is 0, replace the PCI board. 146 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 163
    until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88643RU | Service Guide - Page 164
    which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable the slot number is 0, replace the PCI board. 148 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 165
    until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88643RU | Service Guide - Page 166
    column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 service technician only)", that step must be performed only by a trained service technician. Error message Action PCI Bus Internal RAM IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 167
    problem is solved. v See Chapter 3, "Parts listing, Type 8864 ," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service Bus Internal RAM error on
  • IBM 88643RU | Service Guide - Page 168
    the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to slot number is 0, replace the PCI board. PCI Bus Internal RAM error on MMIO load Chassis#=X Slot#=Y Bus#=Z Dev.ID=0xSSSS Vend IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 169
    until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service
  • IBM 88643RU | Service Guide - Page 170
    termination is set to automatic. 4. Make sure that the last device in each SCSI chain is terminated correctly. 5. Make sure that the SCSI devices are configured correctly. 154 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 171
    whether the hub supports auto-negotiation. If it does not, try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub. v Check the Ethernet controller LEDs on the rear panel of the server. These LEDs indicate whether there is a problem with the
  • IBM 88643RU | Service Guide - Page 172
    configuration requirement is 2 GB (two 1 GB DIMMs). v Service processor. The following minimum configuration is required for the server to turn on: v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply 156 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 173
    requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom - Do diagnostics fail? - What, when, where, single, or multiple systems? - Is the failure repeatable? - Has this configuration ever worked? - If
  • IBM 88643RU | Service Guide - Page 174
    the following factors are exactly the same in all the servers: v Machine type and model v BIOS level v Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels 158 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 175
    v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup Chapter 5. Diagnostics 159
  • IBM 88643RU | Service Guide - Page 176
    160 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 177
    and Service Guide on the IBM System x Documentation CD that comes with your system. Note: For some IntelliStation models, the Hardware Maintenance Manual and Troubleshooting Guide is available only from the IBM support Web site. v Go to the IBM support Web site at http://www.ibm.com/servers/eserver
  • IBM 88643RU | Service Guide - Page 178
    can find service information for IBM systems and optional devices at http://www.ibm.com/servers/eserver/support/xseries/index.html. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and
  • IBM 88643RU | Service Guide - Page 179
    and verify the operation of any non-IBM product, program, or service. IBM may have patents or pending patent are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use both: Active Memory Active PCI Active PCI-X AIX Alert on LAN IBM IBM (logo)
  • IBM 88643RU | Service Guide - Page 180
    standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM. Maximum memory may require replacement of the standard memory with an optional memory module. 164 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 181
    no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality. Product recycling and
  • IBM 88643RU | Service Guide - Page 182
    . For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call. For Taiwan: Please recycle batteries. For the European Union: 166 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 183
    a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are and used in accordance with the instruction manual, may cause harmful interference to in order to meet FCC emission limits. IBM is not responsible for any radio or systems in the United Kingdom. Appendix B. Notices
  • IBM 88643RU | Service Guide - Page 184
    from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the Japanese Voluntary Control Council for Interference (VCCI) statement 168 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 185
    Utility program 13, 14 configuring hardware 13 configuring your server 13 connector electrostatic-discharge 5 Gigabit Ethernet 7 IXA RS485 7 keyboard 6 mouse 6 power-supply 6 SP Ethernet 10/100 6 SP serial 6 system serial 6 USB 1 6 USB 2 6 USB,front 4 video 6 © Copyright IBM Corp. 2006 connectors
  • IBM 88643RU | Service Guide - Page 186
    LED 6 Ethernet controller, troubleshooting 155 Ethernet controllers, configuring 20 expansion bays 3 55 installing memory 42 memory modules 42 integrated functions 3 intermittent problems 90 problems 91 L LED DVD-ROM activity 5 170 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 187
    Memory mirroring 40 Memory mirroring,enable 40 memory problems 93 Memory ProteXion 41 Memory scrubbing 40 messages diagnostic 110 service processor 131 microprocessor 3 order of installation 55 problems 94 microprocessor-board assembly, replacing 54 microprocessor, replacing 54 minimum configuration
  • IBM 88643RU | Service Guide - Page 188
    101 update failure, BIOS 129 UpdateXpress 13 updating the firmware 13 USB connector 4, 6 using baseboard management controller 19 Configuration/Setup Utility 14 Ethernet controllers 20 SAS/SATA Configuration Utility program 20 172 IBM System x3850 Type 8864: Problem Determination and Service Guide
  • IBM 88643RU | Service Guide - Page 189
    using (continued) ServerGuide 14 UpdateXpress program 13 utility Configuration/Setup program, using 14 V video connector 6 VRM LED 105 W weight 3 Index 173
  • IBM 88643RU | Service Guide - Page 190
    174 IBM System x3850 Type 8864: Problem Determination and Service Guide
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  • IBM 88643RU | Service Guide - Page 192
    Part Number: 31R1885 Printed in USA (1P) P/N: 31R1885
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IBM
System
x3850
Type
8864
Problem
Determination
and
Service
Guide
±²³