IBM 88643RU Service Guide - Page 90

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 163 Real-time clock error. 1. Run the Configuration/Setup Utility program, select Load Default Settings, make sure that the date and time are correct, and save the settings. 2. Reseat the following components: a. Battery b. I/O board 3. Clear CMOS. See "I/O board internal connectors and jumpers" on page 8 4. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 175 Bad EEPROM CRC#1. 1. Restart the server. 2. Update the BMC firmware (see "Updating the firmware" on page 13). 3. Reseat the microprocessor tray. 4. (Trained service technician only) Replace the microprocessor tray. 178 System VPD not available. 1. Restart the server. 2. Update the BMC firmware (see "Updating the firmware" on page 13). 3. Reseat the microprocessor tray. 4. (Trained service technician only) Replace the microprocessor tray. 184 Power-on password damaged. 1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings. 2. Reseat the following components: a. Battery b. I/O board 3. Clear CMOS. See "I/O board internal connectors and jumpers" on page 8 4. Remove the battery for 60 minutes; then, reinstall the battery and restart the server. 5. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 74 IBM System x3850 Type 8864: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8864,”
on
page
23
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
163
Real-time
clock
error.
1.
Run
the
Configuration/Setup
Utility
program,
select
Load
Default
Settings
,
make
sure
that
the
date
and
time
are
correct,
and
save
the
settings.
2.
Reseat
the
following
components:
a.
Battery
b.
I/O
board
3.
Clear
CMOS.
See
“I/O
board
internal
connectors
and
jumpers”
on
page
8
4.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
175
Bad
EEPROM
CRC#1.
1.
Restart
the
server.
2.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
13).
3.
Reseat
the
microprocessor
tray.
4.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
178
System
VPD
not
available.
1.
Restart
the
server.
2.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
13).
3.
Reseat
the
microprocessor
tray.
4.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
184
Power-on
password
damaged.
1.
Run
the
Configuration/Setup
Utility
program,
select
Load
Default
Settings
,
and
save
the
settings.
2.
Reseat
the
following
components:
a.
Battery
b.
I/O
board
3.
Clear
CMOS.
See
“I/O
board
internal
connectors
and
jumpers”
on
page
8
4.
Remove
the
battery
for
60
minutes;
then,
reinstall
the
battery
and
restart
the
server.
5.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
74
IBM
System
x3850
Type
8864:
Problem
Determination
and
Service
Guide