IBM 88643RU Service Guide - Page 157

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. System-error log message Action SMI reported a Machine Check on Memory Card, Dimm Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, "Memory problems" on page 93 1. Reseat the DIMM. 2. Reseat the memory card. 3. Replace the DIMM. Software NMI Make sure that the system software is operating correctly and does not conflict with other software; the system software has created a software NMI. System Approaching Maximum Power Consumption 1. Install another power supply (if possible) and make sure that the ac power cords are correctly connected. 2. Remove devices that consume an extraordinary amount of power. 3. Replace the power backplane. System Boot Failed 1. Check the POST/BIOS boot checkpoint indicator and see the applicable documentation. 2. Make sure that the memory card and DIMMs are correctly connected and seated and that they are functional. 3. Attempt to start the server from the backup BIOS page. System Complex Powered Down Information only System Complex Powered Up Information only System-error log full Clear the event log. System log 75% full Information only System Memory Error 1. Reseat the memory adapter and DIMMs. 2. Replace the memory. System Running Nonredundant Power 1. Install another power supply (if possible) and make sure that the ac power cords are correctly connected. 2. Remove devices that consume an extraordinary amount of power. 3. Replace the power backplane. User attempting to power/reset server Information only Video 1.8V Power Good Fault 1. Reseat the I/O board. 2. Replace the I/O board. Video 2.5V Power Good Fault 1. Reseat the Remote Supervisor Adapter II SlimLine, if present. 2. Reseat the I/O board. 3. Replace the I/O board. Video Core 1.8V Power Good Fault 1. Reseat the I/O board. 2. Replace the I/O board. Chapter 5. Diagnostics 141

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8864,”
on
page
23
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
System-error
log
message
Action
SMI
reported
a
Machine
Check
on
Memory
Card,
Dimm
Note:
Make
sure
you
re-enable
the
memory
in
the
Configuration/Setup
Utility
program.
See,
“Memory
problems”
on
page
93
1.
Reseat
the
DIMM.
2.
Reseat
the
memory
card.
3.
Replace
the
DIMM.
Software
NMI
Make
sure
that
the
system
software
is
operating
correctly
and
does
not
conflict
with
other
software;
the
system
software
has
created
a
software
NMI.
System
Approaching
Maximum
Power
Consumption
1.
Install
another
power
supply
(if
possible)
and
make
sure
that
the
ac
power
cords
are
correctly
connected.
2.
Remove
devices
that
consume
an
extraordinary
amount
of
power.
3.
Replace
the
power
backplane.
System
Boot
Failed
1.
Check
the
POST/BIOS
boot
checkpoint
indicator
and
see
the
applicable
documentation.
2.
Make
sure
that
the
memory
card
and
DIMMs
are
correctly
connected
and
seated
and
that
they
are
functional.
3.
Attempt
to
start
the
server
from
the
backup
BIOS
page.
System
Complex
Powered
Down
Information
only
System
Complex
Powered
Up
Information
only
System-error
log
full
Clear
the
event
log.
System
log
75%
full
Information
only
System
Memory
Error
1.
Reseat
the
memory
adapter
and
DIMMs.
2.
Replace
the
memory.
System
Running
Nonredundant
Power
1.
Install
another
power
supply
(if
possible)
and
make
sure
that
the
ac
power
cords
are
correctly
connected.
2.
Remove
devices
that
consume
an
extraordinary
amount
of
power.
3.
Replace
the
power
backplane.
User
<USERID>
attempting
to
power/reset
server
Information
only
Video
1.8V
Power
Good
Fault
1.
Reseat
the
I/O
board.
2.
Replace
the
I/O
board.
Video
2.5V
Power
Good
Fault
1.
Reseat
the
Remote
Supervisor
Adapter
II
SlimLine,
if
present.
2.
Reseat
the
I/O
board.
3.
Replace
the
I/O
board.
Video
Core
1.8V
Power
Good
Fault
1.
Reseat
the
I/O
board.
2.
Replace
the
I/O
board.
Chapter
5.
Diagnostics
141