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IBM 88643RU Service Guide - Page 35

Installing, using, baseboard, management, controller, utility, programs

UPC - 000435958211

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v Remove the server battery and then reinstall it. See "Battery" on page 32 for instructions for removing the battery. v Change the position of the power-on password override jumper (J9 on the I/O board) to bypass the power-on password check. Attention: Before changing any switch settings or moving any jumpers, turn off the server; then, disconnect all power cords and external cables. See the safety information beginning on page vii. Do not change settings or move jumpers on any system-board switch or jumper blocks that are not shown in this document. The following illustration shows the location of the power-on password override, boot recovery, and Wake on LAN (WOL) bypass jumpers. SAS 1 SAS 2 Remote Supervisor Adapter II SlimLine Media backplane Light path diagnostic Power-on password override Boot recovery Wake-on-LAN bypass Front USB Battery System serial (COM 1) SP serial (COM 2) 123 Default jumper 1 2 3 position 123 While the server is turned off, move the jumper on J9 from pins 1 and 2 to pins 2 and 3. You can then start the Configuration/Setup Utility program and reset the power-on password. After you reset the password, turn off the server again and move the jumper back to pins 1 and 2. The power-on password override switch does not affect the administrator password. Administrator password: If an administrator password is set, you must type the administrator password for access to the full Configuration/Setup Utility menu. You can use any combination of up to seven characters (A-Z, a-z, and 0-9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it. You must replace the I/O board. Installing and using the baseboard management controller utility programs The baseboard management controller provides environmental monitoring for the server. If environmental conditions exceed thresholds or if system components fail, the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the System Event/Error log. Also use the baseboard management controller to establish a Serial over LAN (SOL) connection to manage servers from a remote location. You can remotely view Chapter 2. Configuration information and instructions 19

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	17
Related documentation	17
Notices and statements in this document	18
Features and specifications	19
Server controls, LEDs, and connectors	20
Front view	20
Rear view	22
System-board layouts	24
I/O board internal connectors and jumpers	24
Memory-card connectors	25
Memory-card LEDs	25
Microprocessor-board connectors and LEDs	26
PCI board connectors	26
PCI board LEDs	27
SAS-backplane connectors	27
Chapter 2. Configuration information and instructions	29
Updating the firmware	29
Configuring the server	29
Using the ServerGuide Setup and Installation CD	30
Using the Configuration/Setup Utility program	30
Starting the Configuration/Setup Utility program	30
Configuration/Setup Utility menu choices	31
Passwords	34
Installing and using the baseboard management controller utility programs	35
Using the SAS/SATA Configuration Utility program	36
Configuring the Ethernet controller	36
Using the PXE boot agent utility program	36
Using the ServeRAID configuration programs	37
Chapter 3. Parts listing, Type 8864	39
Server replaceable units	40
Power cords	42
Chapter 4. Removing and replacing server components	45
Installation guidelines	45
System reliability guidelines	46
Working inside the server with the power on	46
Handling static-sensitive devices	47
Returning a device or component	47
Removing the cover and bezel	47
Tier 1 CRU information	48
Battery	48
DVD Drive	50
Hot-swap fan	50
Hot-swap power supply	52
Memory module	54
Active Memory	56
Removing and replacing a memory card	57
Installing memory modules	58
Tier 2 CRU information	64
Operator information panel assembly	64
I/O board	65
Replacing the I/O board	65
PCI adapter guide	66
Power-supply structure	67
SAS backplane	69
FRU information	70
Front-panel assembly	70
Microprocessor tray and microprocessor	70
Removing and installing a microprocessor	71
Thermal grease	74
PCI board assembly	75
PCI switch card assembly	76
Power backplane	77
Chapter 5. Diagnostics	79
Diagnostic tools	79
POST	79
POST beep codes	80
Beep code descriptions	80
No-beep symptoms	85
Error logs	86
Viewing error logs from the Configuration/Setup Utility program	87
Viewing the BMC log from the diagnostic programs	88
POST error codes	88
Checkout procedure	102
About the checkout procedure	102
Performing the checkout procedure	103
(Trained service technicians only) Checkpoint codes	104
Problem isolation tables	104
CD or DVD drive problems	105
General problems	105
Hard disk drive problems	106
Intermittent problems	106
Keyboard, mouse, or pointing-device problems	107
USB keyboard, mouse, or pointing-device problems	108
Memory problems	109
Microprocessor problems	110
Monitor problems	110
Optional-device problems	113
Power problems	114
Serial port problems	115
ServerGuide problems	116
Software problems	116
Universal Serial Bus (USB) port problems	117
Video problems	117
Light path diagnostics	117
Light path diagnostic LEDs	120
Remind button	124
Power-supply LEDs	124
Diagnostic programs, messages, and error codes	126
Real-time diagnostics	127
Running the on-board diagnostic programs	127
Diagnostic text messages	128
Viewing the test log	128
Diagnostic error codes	128
Recovering from a BIOS update failure	145
System-error log messages	146
POST and SMI error messages	158
Solving SCSI problems	170
Solving power problems	171
Solving Ethernet controller problems	171
Solving undetermined problems	172
Problem determination tips	173
Calling IBM for service	174
Appendix A. Getting help and technical assistance	177
Before you call	177
Using the documentation	177
Getting help and information from the World Wide Web	178
Software service and support	178
Hardware service and support	178
IBM Taiwan product service	178
Appendix B. Notices	179
Trademarks	179
Important notes	180
Product recycling and disposal	181
Battery return program	182
Electronic emission notices	183
Federal Communications Commission (FCC) statement	183
Industry Canada Class A emission compliance statement	183
Australia and New Zealand Class A statement	183
United Kingdom telecommunications safety requirement	183
European Union EMC Directive conformance statement	184
Taiwanese Class A warning statement	184
Chinese Class A warning statement	184
Japanese Voluntary Control Council for Interference (VCCI) statement	184

Match case Limit results 1 per page

Remove

the

server

battery

and

then

reinstall

it.

See

“Battery”

page

for

instructions

for

removing

the

battery.

Change

the

position

the

power-on

password

override

jumper

(J9

the

I/O

board)

bypass

the

power-on

password

check.

Attention:

Before

changing

any

switch

settings

moving

any

jumpers,

turn

off

the

server;

then,

disconnect

all

power

cords

and

external

cables.

See

the

safety

information

beginning

page

vii.

not

change

settings

move

jumpers

any

system-board

switch

jumper

blocks

that

are

not

shown

this

document.

The

following

illustration

shows

the

location

the

power-on

password

override,

boot

recovery,

and

Wake

LAN

(WOL)

bypass

jumpers.

Light path diagnostic

Front USB

Battery

Power-on password

override

Boot recovery

Wake-on-LAN

bypass

Media backplane

Remote Supervisor Adapter II SlimLine

SAS 1

SAS 2

SP serial (COM 2)

System serial (COM 1)

123

Default jumper

position

While

the

server

turned

off,

move

the

jumper

from

pins

and

pins

and

You

can

then

start

the

Configuration/Setup

Utility

program

and

reset

the

power-on

password.

After

you

reset

the

password,

turn

off

the

server

again

and

move

the

jumper

back

pins

and

The

power-on

password

override

switch

does

not

affect

the

administrator

password.

Administrator

password:

administrator

password

set,

you

must

type

the

administrator

password

for

access

the

full

Configuration/Setup

Utility

menu.

You

can

use

any

combination

seven

characters

(A–Z,

a–z,

and

0–9)

for

the

password.

The

Administrator

Password

choice

the

Configuration/Setup

Utility

only

optional

IBM

Remote

Supervisor

Adapter

SlimLine

installed.

Attention:

you

set

administrator

password

and

then

forget

it,

there

way

change,

override,

remove

it.

You

must

replace

the

I/O

board.

Installing

and

using

the

baseboard

management

controller

utility

programs

The

baseboard

management

controller

provides

environmental

monitoring

for

the

server.

environmental

conditions

exceed

thresholds

system

components

fail,

the

baseboard

management

controller

lights

LEDs

help

you

diagnose

the

problem

and

also

records

the

error

the

System

Event/Error

log.

Also

use

the

baseboard

management

controller

establish

Serial

over

LAN

(SOL)

connection

manage

servers

from

remote

location.

You

can

remotely

view

Chapter

Configuration

information

and

instructions