IBM 88643RU Service Guide - Page 92

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 303 Keyboard controller error. 1. Reseat the following components: a. I/O board b. Keyboard 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 1600 The baseboard management controller failed BIST (built-in self-test). 1. Update the BMC firmware (see "Updating the firmware" on page 13). 2. Reseat the following components: a. Microprocessor tray b. I/O board c. PCI adapters 3. (Trained service technician only) Replace the microprocessor tray. 1601 Systems-management adapter communication error. 1. Make sure that the Remote Supervisor Adapter II SlimLine is installed correctly. 2. Update the Remote Supervisor Adapter II SlimLine firmware (see "Updating the firmware" on page 13). 3. Update the BMC firmware (see "Updating the firmware" on page 13). 4. Reseat the following components: a. Microprocessor tray b. I/O board c. PCI adapter 5. (Trained service technician only) Replace the microprocessor tray. 1602 Systems-management adapter communication error. 1. Make sure that the Remote Supervisor Adapter II SlimLine is installed correctly. 2. Update the Remote Supervisor Adapter II SlimLine firmware (see "Updating the firmware" on page 13). 3. Update the BMC firmware (see "Updating the firmware" on page 13). 4. Reseat the following components: a. Microprocessor tray b. I/O board c. (Trained service technician only) PCI board 5. Replace the Remote Supervisor Adapter II SlimLine. 6. (Trained service technician only) Replace the microprocessor tray. 76 IBM System x3850 Type 8864: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8864,”
on
page
23
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
303
Keyboard
controller
error.
1.
Reseat
the
following
components:
a.
I/O
board
b.
Keyboard
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
1600
The
baseboard
management
controller
failed
BIST
(built-in
self-test).
1.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
13).
2.
Reseat
the
following
components:
a.
Microprocessor
tray
b.
I/O
board
c.
PCI
adapters
3.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
1601
Systems-management
adapter
communication
error.
1.
Make
sure
that
the
Remote
Supervisor
Adapter
II
SlimLine
is
installed
correctly.
2.
Update
the
Remote
Supervisor
Adapter
II
SlimLine
firmware
(see
“Updating
the
firmware”
on
page
13).
3.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
13).
4.
Reseat
the
following
components:
a.
Microprocessor
tray
b.
I/O
board
c.
PCI
adapter
5.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
1602
Systems-management
adapter
communication
error.
1.
Make
sure
that
the
Remote
Supervisor
Adapter
II
SlimLine
is
installed
correctly.
2.
Update
the
Remote
Supervisor
Adapter
II
SlimLine
firmware
(see
“Updating
the
firmware”
on
page
13).
3.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
13).
4.
Reseat
the
following
components:
a.
Microprocessor
tray
b.
I/O
board
c.
(Trained
service
technician
only)
PCI
board
5.
Replace
the
Remote
Supervisor
Adapter
II
SlimLine.
6.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
76
IBM
System
x3850
Type
8864:
Problem
Determination
and
Service
Guide