IBM 88643RU Service Guide - Page 172

v

Check

the

LAN

activity

LED

on

the

rear

of

the

server.

The

LAN

activity

LED

is

lit

when

data

is

active

on

the

Ethernet

network.

If

the

LAN

activity

LED

is

off,

make

sure

that

the

hub

and

network

are

operating

and

that

the

correct

device

drivers

are

installed.

v

Make

sure

that

you

are

using

the

correct

device

drivers,

which

come

with

the

server.

v

Check

for

operating-system-specific

causes

for

the

problem.

v

Make

sure

that

the

device

drivers

on

the

client

and

server

are

using

the

same

protocol.

If

the

Ethernet

controller

still

cannot

connect

to

the

network

but

the

hardware

appears

to

be

working,

the

network

administrator

must

investigate

other

possible

sources

of

the

error.

Solving

undetermined

problems

Use

the

information

in

this

section

if

the

diagnostic

tests

did

not

diagnose

the

failure

or

if

the

server

is

inoperative.

If

you

suspect

that

a

software

problem

is

causing

failures

(continuous

or

intermittent),

see

“Software

problems”

on

page

100.

Damaged

data

in

CMOS

memory

or

damaged

BIOS

code

can

cause

undetermined

problems.

To

reset

the

CMOS

data,

use

the

password

override

jumper

to

override

the

power-on

password

and

clear

the

CMOS

memory;

see

“I/O

board

internal

connectors

and

jumpers”

on

page

8.

If

you

suspect

that

the

BIOS

code

is

damaged,

see

“Recovering

from

a

BIOS

update

failure”

on

page

129.

Damaged

memory

card

connector

pins

or

improperly

installed

memory

cards

can

prevent

the

server

from

starting

or

might

cause

a

POST

checkpoint

halt.

For

example,

a

memory

card

that

is

not

completely

installed

or

has

bent

connector

pins

might

cause

the

server

to

continually

restart

or

display

an

F2

checkpoint

halt.

Remove

and

inspect

all

memory

card

connector

pins

for

bent

or

damaged

interface

pins.

Replace

all

memory

cards

that

have

damaged

pins

and

ensure

that

the

card

is

completely

latched

into

place.

Check

the

LEDs

on

all

the

power

supplies

(see

“Power-supply

LEDs”

on

page

108).

If

the

LEDs

indicate

that

the

power

supplies

are

working

correctly,

complete

the

following

steps:

1.

Turn

off

the

server.

2.

Make

sure

that

the

server

is

cabled

correctly.

3.

Remove

or

disconnect

the

following

devices,

one

at

a

time,

until

you

find

the

failure.

Turn

on

the

server

and

reconfigure

it

each

time.

v

Any

external

devices.

v

Surge-suppressor

device

(on

the

server).

v

Modem,

printer,

mouse,

and

non-IBM

devices.

v

Each

adapter.

v

Hard

disk

drives.

v

Memory

modules.

The

minimum

configuration

requirement

is

2

GB

(two

1

GB

DIMMs).

v

Service

processor.

The

following

minimum

configuration

is

required

for

the

server

to

turn

on:

v

One

microprocessor

v

Two

1

GB

DIMMs

on

the

memory

card

v

One

power

supply

156

IBM

System

x3850

Type

8864:

Problem

Determination

and

Service

Guide

Section	Page
Contents	5
Safety	9
Guidelines for trained service technicians	10
Inspecting for unsafe conditions	10
Guidelines for servicing electrical equipment	10
Safety statements	12
Chapter 1. Introduction	17
Related documentation	17
Notices and statements in this document	18
Features and specifications	19
Server controls, LEDs, and connectors	20
Front view	20
Rear view	22
System-board layouts	24
I/O board internal connectors and jumpers	24
Memory-card connectors	25
Memory-card LEDs	25
Microprocessor-board connectors and LEDs	26
PCI board connectors	26
PCI board LEDs	27
SAS-backplane connectors	27
Chapter 2. Configuration information and instructions	29
Updating the firmware	29
Configuring the server	29
Using the ServerGuide Setup and Installation CD	30
Using the Configuration/Setup Utility program	30
Starting the Configuration/Setup Utility program	30
Configuration/Setup Utility menu choices	31
Passwords	34
Installing and using the baseboard management controller utility programs	35
Using the SAS/SATA Configuration Utility program	36
Configuring the Ethernet controller	36
Using the PXE boot agent utility program	36
Using the ServeRAID configuration programs	37
Chapter 3. Parts listing, Type 8864	39
Server replaceable units	40
Power cords	42
Chapter 4. Removing and replacing server components	45
Installation guidelines	45
System reliability guidelines	46
Working inside the server with the power on	46
Handling static-sensitive devices	47
Returning a device or component	47
Removing the cover and bezel	47
Tier 1 CRU information	48
Battery	48
DVD Drive	50
Hot-swap fan	50
Hot-swap power supply	52
Memory module	54
Active Memory	56
Removing and replacing a memory card	57
Installing memory modules	58
Tier 2 CRU information	64
Operator information panel assembly	64
I/O board	65
Replacing the I/O board	65
PCI adapter guide	66
Power-supply structure	67
SAS backplane	69
FRU information	70
Front-panel assembly	70
Microprocessor tray and microprocessor	70
Removing and installing a microprocessor	71
Thermal grease	74
PCI board assembly	75
PCI switch card assembly	76
Power backplane	77
Chapter 5. Diagnostics	79
Diagnostic tools	79
POST	79
POST beep codes	80
Beep code descriptions	80
No-beep symptoms	85
Error logs	86
Viewing error logs from the Configuration/Setup Utility program	87
Viewing the BMC log from the diagnostic programs	88
POST error codes	88
Checkout procedure	102
About the checkout procedure	102
Performing the checkout procedure	103
(Trained service technicians only) Checkpoint codes	104
Problem isolation tables	104
CD or DVD drive problems	105
General problems	105
Hard disk drive problems	106
Intermittent problems	106
Keyboard, mouse, or pointing-device problems	107
USB keyboard, mouse, or pointing-device problems	108
Memory problems	109
Microprocessor problems	110
Monitor problems	110
Optional-device problems	113
Power problems	114
Serial port problems	115
ServerGuide problems	116
Software problems	116
Universal Serial Bus (USB) port problems	117
Video problems	117
Light path diagnostics	117
Light path diagnostic LEDs	120
Remind button	124
Power-supply LEDs	124
Diagnostic programs, messages, and error codes	126
Real-time diagnostics	127
Running the on-board diagnostic programs	127
Diagnostic text messages	128
Viewing the test log	128
Diagnostic error codes	128
Recovering from a BIOS update failure	145
System-error log messages	146
POST and SMI error messages	158
Solving SCSI problems	170
Solving power problems	171
Solving Ethernet controller problems	171
Solving undetermined problems	172
Problem determination tips	173
Calling IBM for service	174
Appendix A. Getting help and technical assistance	177
Before you call	177
Using the documentation	177
Getting help and information from the World Wide Web	178
Software service and support	178
Hardware service and support	178
IBM Taiwan product service	178
Appendix B. Notices	179
Trademarks	179
Important notes	180
Product recycling and disposal	181
Battery return program	182
Electronic emission notices	183
Federal Communications Commission (FCC) statement	183
Industry Canada Class A emission compliance statement	183
Australia and New Zealand Class A statement	183
United Kingdom telecommunications safety requirement	183
European Union EMC Directive conformance statement	184
Taiwanese Class A warning statement	184
Chinese Class A warning statement	184
Japanese Voluntary Control Council for Interference (VCCI) statement	184

IBM 88643RU Service Guide - Page 172

Solving, undetermined, problems

Page 172 highlights