IBM 88643RU Service Guide - Page 130

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 005-xxx-000 Failed video test. 1. Reseat the I/O board. 2. Replace the I/O board. 011-xxx-000 Failed COM1 serial port test. 1. Reseat the I/O board. 2. Replace the I/O board. 015-xxx-001 Failed USB test. 1. Reseat the I/O board. 2. Replace the I/O board. 015-xxx-015 Failed USB external loopback test. 1. Reseat the I/O board. 2. Replace the I/O board. 015-xxx-198 Remote Supervisor Adapter II SlimLine installed or USB device connected during USB test. 1. If a Remote Supervisor Adapter II SlimLine is installed as an option, remove it and run the test again. 2. Remove all USB devices and run the test again. 3. Reseat the I/O board. 4. Replace the I/O board. 020-xxx-000 Failed PCI Interface test. 1. Reseat the following components: a. (Trained service technician only) PCI switch card assembly b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. 020-xxx-001 Failed hot-swap slot 1 PCI latch test. 1. (Trained service technician only) Reseat the PCI switch card assembly. 2. (Trained service technician only) Replace the PCI switch card assembly. 020-xxx-002 Failed hot-swap slot 2 PCI latch test. 1. (Trained service technician only) Reseat the PCI switch card assembly. 2. (Trained service technician only) Replace the PCI switch card assembly. 020-xxx-003 Failed hot-swap slot 3 PCI latch test. 1. (Trained service technician only) Reseat the PCI switch card assembly. 2. (Trained service technician only) Replace the PCI switch card assembly. 020-xxx-004 Failed hot-swap slot 4 PCI latch test. 1. (Trained service technician only) Reseat the PCI switch card assembly. 2. (Trained service technician only) Replace the PCI switch card assembly. 114 IBM System x3850 Type 8864: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8864,”
on
page
23
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
005-xxx-000
Failed
video
test.
1.
Reseat
the
I/O
board.
2.
Replace
the
I/O
board.
011-xxx-000
Failed
COM1
serial
port
test.
1.
Reseat
the
I/O
board.
2.
Replace
the
I/O
board.
015-xxx-001
Failed
USB
test.
1.
Reseat
the
I/O
board.
2.
Replace
the
I/O
board.
015-xxx-015
Failed
USB
external
loopback
test.
1.
Reseat
the
I/O
board.
2.
Replace
the
I/O
board.
015-xxx-198
Remote
Supervisor
Adapter
II
SlimLine
installed
or
USB
device
connected
during
USB
test.
1.
If
a
Remote
Supervisor
Adapter
II
SlimLine
is
installed
as
an
option,
remove
it
and
run
the
test
again.
2.
Remove
all
USB
devices
and
run
the
test
again.
3.
Reseat
the
I/O
board.
4.
Replace
the
I/O
board.
020-xxx-000
Failed
PCI
Interface
test.
1.
Reseat
the
following
components:
a.
(Trained
service
technician
only)
PCI
switch
card
assembly
b.
I/O
board
2.
Replace
the
components
listed
in
step
1
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
020-xxx-001
Failed
hot-swap
slot
1
PCI
latch
test.
1.
(Trained
service
technician
only)
Reseat
the
PCI
switch
card
assembly.
2.
(Trained
service
technician
only)
Replace
the
PCI
switch
card
assembly.
020-xxx-002
Failed
hot-swap
slot
2
PCI
latch
test.
1.
(Trained
service
technician
only)
Reseat
the
PCI
switch
card
assembly.
2.
(Trained
service
technician
only)
Replace
the
PCI
switch
card
assembly.
020-xxx-003
Failed
hot-swap
slot
3
PCI
latch
test.
1.
(Trained
service
technician
only)
Reseat
the
PCI
switch
card
assembly.
2.
(Trained
service
technician
only)
Replace
the
PCI
switch
card
assembly.
020-xxx-004
Failed
hot-swap
slot
4
PCI
latch
test.
1.
(Trained
service
technician
only)
Reseat
the
PCI
switch
card
assembly.
2.
(Trained
service
technician
only)
Replace
the
PCI
switch
card
assembly.
114
IBM
System
x3850
Type
8864:
Problem
Determination
and
Service
Guide