IBM 88643RU Service Guide - Page 91

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action 187 VPD serial number not set. 1. Set the serial number by updating the BIOS code level (see "Updating the firmware" on page 13). 2. Reseat the following components: a. I/O board b. Optional Remote Supervisor Adapter II SlimLine 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. 188 Bad EEPROM CRC #2. 1. Restart the server. 2. Update the BMC firmware (see "Updating the firmware" on page 13). 3. Reseat the microprocessor tray. 4. (Trained service technician only) Replace the microprocessor tray. 189 An attempt was made to access the server Restart the server and enter the administrator with an incorrect password. password; then, run the Configuration/Setup Utility program and change the power-on password. 289 A DIMM has been disabled by the user or Note: Make sure you re-enable the memory in the by the system. Configuration/Setup Utility program. See, "Memory problems" on page 93 1. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM. 2. Make sure that the DIMM is installed correctly (see "Memory module" on page 38). 3. Reseat the DIMM. 4. Replace the DIMM. 301 Keyboard or keyboard controller error. 1. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup. 2. Reseat the following components: a. Keyboard b. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. Chapter 5. Diagnostics 75

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8864,”
on
page
23
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
187
VPD
serial
number
not
set.
1.
Set
the
serial
number
by
updating
the
BIOS
code
level
(see
“Updating
the
firmware”
on
page
13).
2.
Reseat
the
following
components:
a.
I/O
board
b.
Optional
Remote
Supervisor
Adapter
II
SlimLine
3.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
188
Bad
EEPROM
CRC
#2.
1.
Restart
the
server.
2.
Update
the
BMC
firmware
(see
“Updating
the
firmware”
on
page
13).
3.
Reseat
the
microprocessor
tray.
4.
(Trained
service
technician
only)
Replace
the
microprocessor
tray.
189
An
attempt
was
made
to
access
the
server
with
an
incorrect
password.
Restart
the
server
and
enter
the
administrator
password;
then,
run
the
Configuration/Setup
Utility
program
and
change
the
power-on
password.
289
A
DIMM
has
been
disabled
by
the
user
or
by
the
system.
Note:
Make
sure
you
re-enable
the
memory
in
the
Configuration/Setup
Utility
program.
See,
“Memory
problems”
on
page
93
1.
If
the
DIMM
was
disabled
by
the
user,
run
the
Configuration/Setup
Utility
program
and
enable
the
DIMM.
2.
Make
sure
that
the
DIMM
is
installed
correctly
(see
“Memory
module”
on
page
38).
3.
Reseat
the
DIMM.
4.
Replace
the
DIMM.
301
Keyboard
or
keyboard
controller
error.
1.
If
you
have
installed
a
USB
keyboard,
run
the
Configuration/Setup
Utility
program
and
enable
keyboardless
operation
to
prevent
the
POST
error
message
301
from
being
displayed
during
startup.
2.
Reseat
the
following
components:
a.
Keyboard
b.
I/O
board
3.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
Chapter
5.
Diagnostics
75