IBM 88643RU Service Guide - Page 102

Checkout, procedure, About, checkout

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, Type 8864," on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)", that step must be performed only by a trained service technician. Error code Description Action I9990301 Fixed disk sector error. 1. Verify that a bootable operating system is installed. 2. Reseat the following components: a. Hard disk drive b. SAS hard disk drive backplane c. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. I9990305 An operating system was not found. 1. Make sure that a bootable operating system is installed. 2. Run the hard disk drive diagnostic tests. 3. Reseat the following components: a. Hard disk drive b. SAS hard disk drive backplane and cables c. DVD drive and cables d. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. I9990650 AC power has been restored. 1. Check the power cables. 2. Check for interruption of the power supply (see "Power-supply LEDs" on page 108). 3. Reseat the following components: a. Power supply b. (Trained service technician only) Power backplane 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information beginning on page vii. v The diagnostics programs provide the primary methods of testing the major components of the server, for example, the I/O board, Ethernet controller, 86 IBM System x3850 Type 8864: Problem Determination and Service Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
8864,”
on
page
23
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only)”,
that
step
must
be
performed
only
by
a
trained
service
technician.
Error
code
Description
Action
I9990301
Fixed
disk
sector
error.
1.
Verify
that
a
bootable
operating
system
is
installed.
2.
Reseat
the
following
components:
a.
Hard
disk
drive
b.
SAS
hard
disk
drive
backplane
c.
I/O
board
3.
Replace
the
components
listed
in
step
2
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
I9990305
An
operating
system
was
not
found.
1.
Make
sure
that
a
bootable
operating
system
is
installed.
2.
Run
the
hard
disk
drive
diagnostic
tests.
3.
Reseat
the
following
components:
a.
Hard
disk
drive
b.
SAS
hard
disk
drive
backplane
and
cables
c.
DVD
drive
and
cables
d.
I/O
board
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
I9990650
AC
power
has
been
restored.
1.
Check
the
power
cables.
2.
Check
for
interruption
of
the
power
supply
(see
“Power-supply
LEDs”
on
page
108).
3.
Reseat
the
following
components:
a.
Power
supply
b.
(Trained
service
technician
only)
Power
backplane
4.
Replace
the
components
listed
in
step
3
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
Checkout
procedure
The
checkout
procedure
is
the
sequence
of
tasks
that
you
should
follow
to
diagnose
a
problem
in
the
server.
About
the
checkout
procedure
Before
performing
the
checkout
procedure
for
diagnosing
hardware
problems,
review
the
following
information:
v
Read
the
safety
information
beginning
on
page
vii.
v
The
diagnostics
programs
provide
the
primary
methods
of
testing
the
major
components
of
the
server,
for
example,
the
I/O
board,
Ethernet
controller,
86
IBM
System
x3850
Type
8864:
Problem
Determination
and
Service
Guide