Icom VE-PG4 Installation Guide ver.1.34 - Page 109

6

FOR YOUR INFORMATION

6-2

Troubleshooting

The following conditions are not due to a mulfunction. Check before sending a request for repair.

The [POWER] indicator does not light

• The power adapter is not connected.

- Check the adapter or DC jack connection.

• The power adapter is connected to the same power outlet used by the PC.

- Connect the power adapter to a different power outlet.

The [LAN] indicator (On the rear panel) does not light

• The Ethernet cable is not properly connected to the VE-PG4.

- Make sure the Ethernet cable is securely connected.

• The HUB or PC is turned OFF.

- Turn ON the HUB or PC.

The setting screen does not open properly

• The JavaScript or Cookie functions are turned OFF.

- Turn the functions ON.

• Your Microsoft Internet Explorer version is 10 or earlier, or your browser is other than Internet Explorer.

- Use Microsoft Internet Explorer 11 or later.

Cannot access the VE-PG4’s setting screen

• The PC’s IP address is incorrect.

- Set a static IP address to the RoIP Gateway and the PC.

• The network part of the PC’s IP address is different from that of the RoIP Gateway.

- Set the network part of PC’s IP address to same as that of the RoIP Gateway.

• A proxy server is set in the web browser setting.

- Disable the web browser’s proxy server setting.

Click “Tools” in the web browser menu, and then click “Internet option.”

Click the “Connections” tab, then click <LAN settings>, and then confirm there is no check mark in

“Automatically detect settings” and “Use a proxy server for your LAN.”

Cannot connect to the Internet

• The internet connection is currently out of service.

- Ask your ISP for the connection status.

• The MAC address is not registered to your ISP.

- Some ISPs require WAN MAC address registration.

• When using a Bridge modem or DCE (FTTH), the wrong connecting method is set.

- Ask your ISP for the connection type (DHCP Client, Static IP or PPPoE).

• The broadband modem or DCE (FTTH) is not correctly connected to the RoIP Gateway.

- If you use a Bridge modem or DCE (FTTH), set the connection type as specified by your ISP.

• IP address is not obtained from WAN (ISP)

- Check the connection between RoIP Gateway and DCE (FTTH).

The IP address obtained from the WAN is displayed in the “Connection Status” on the WAN screen.

• The DNS server address is not properly set.

- Check the set DNS server address in the “Network Settings” menu or the “Router Settings” menu.

Cannot access the RoIP Gateway through the [WAN/LAN] port while the Router function is in use

• The default IP filter setting blocks the packets from the [WAN] port.

- Change the IP filter setting.

L

Icom is not responsible for any accidents caused by the security degradation.

Section	Page
INTRODUCTION	2
Section 1: Before using the VE-PG4	7
Panel description	8
Front panel	8
Rear panel	12
Side and bottom panels	14
Feature description	15
Expanding communication coverage	15
Communication between a VoIP telephone and a transceiver	15
Controlling wireless LAN transceivers	16
Connecting to the IP transceiver controllers	18
The router function	18
The VPN function	18
Audio recorder function	18
Virtual serial port	18
Installation and connections	19
Attaching the magnet legs	19
Attaching the antennas	20
Setting a static IP address to a PC	21
Connecting the cables and the PC	22
The setting screen	23
Accessing the setting screen	23
Setting screen description	24
Changing the IP address on the setting screen	25
Section 2: Setting up the transceivers	26
Transceiver system configuration	27
Installation Overview	27
Configuring the transceivers and repeaters	28
Transceiver and repeater settings	28
Distance between the antennas	29
To reduce interference	29
Multicast mode operation	30
Registering a transceiver to the RoIP Gateway	30
Connecting a transceiver to the RoIP Gateway	33
Making a call	34
Unicast mode operation	35
Registering the transceiver to the RoIP Gateway	35
Connecting the transceiver to the RoIP Gateway	37
Making a call	37
NXDN Conventional mode operation	38
Setting up the UC-FR5000	38
Connecting to a digital radio through the network	39
Setting for the transceivers	40
Connecting the transceiver to the RoIP Gateway	43
Making a call	44
Settings for the IP transceivers	45
Connecting the speaker microphone	47
Recording the transceiver communication audio	49
The Recording settings	49
About the recorded files	50
Connecting the IC-SAT100	51
Connecting the IC-SAT100M	52
Connecting the IC-SAT100M to the IP Network	53
Entering the Destination Settings	55
Section 3: Wireless LAN transceivers	56
Before using the wireless LAN transceiver controller	57
Installation overview	57
Configuring the wireless LAN transceiver system	59
Connecting to wireless LAN transceivers	59
Registering the wireless LAN transceivers	60
Checking the IP100H settings	61
The Transceiver Settings	62
The Group Call	63
The Talkgroup Call	64
The ID List	66
The Messages	67
The Status	68
Setting the common ID List and Messages in the group	69
Section 4: Configuring the PBX system	70
Before using the PBX	71
Installation overview	71
Configuring the PBX system	72
Connecting to the SIP phones	72
Registering the SIP phones to the VE-PG4	73
Setting the Special Numbers	74
Setting for the SIP phones	75
Extension settings for the transceiver controller telephone connection	76
Destination Settings for the telephones	77
Destination settings for the transceivers	78
Setting up the KX series SIP phones	79
Setting up overview	79
Assigning a static IP address to the KX-UT series phones	80
Assigning a static IP address to the KX-HDV series phones	81
Using an external DHCP server (KX-UT series)	82
Using an external DHCP server (KX-HDV series)	83
Setting the Provisioning on the Embedded Web screen	84
Using the KX series SIP phones	85
The Button functions of the SIP phone (KX-UT series)	85
Basic operation on the KX-UT series phones	87
The Button functions of the SIP phone (KX-HDV series)	88
Basic operation on the KX-HDV series phones	90
Section 5: Maintenance	91
Checking and saving the settings	92
Restoring the saved settings	93
Resetting to the factory defaults	94
Pushing the <MODE> button	94
Resetting on the setting screen	95
Updating the firmware	96
About the firmware	96
Manual update	97
Online update	98
Online update with the <UPDATE> button	99
Automatic Restoring from a USB flash drive	100
Using a USB flash drive	100
Usable USB flash drive specifications	100
About the file names	101
The settings backup files	101
Managing 2 or more VE-PG4s with a USB flash drive	102
Restoring the settings from the USB flash drive	103
Updating the firmware from a USB flash drive	105
Issuing a USB authentication key	106
Section 6: For your information	108
Troubleshooting	109
Accessing with Telnet/SSH	111
Accessing the VE-PG4 with Telnet/SSH	111
About Telnet/SSH commands	111
Using the [CONSOLE] port	112
The setting screen menu list	113
The feature functions	119
About the external audio device	120
Connecting to an external audio device	120
Using the Virtual serial port	121
Preparation on the VE-PG4	122
Installing the Virtual serial port	123
Deleting the Virtual serial port	125
Specifications	126
General	126
Communication interfaces	126

Icom VE-PG4 Installation Guide ver.1.34 - Page 109

Troubleshooting, The [POWER] indicator does not light

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