Icom VE-PG4 Installation Guide ver.1.34 - Page 110

The RoIP Gateway does not automatically update the firmware When no SIM card is attached

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6 For your information Troubleshooting The inserted USB flash drive is not recognized • The USB function is set to "Disable." - Enable the USB Flash Drive setting on the Setting screen. (Management > Management Tools > USB > USB Flash Drive) Cannot cancel an outgoing call ••The RoIP Gateway cannot recognize the calling status. - Enable SIP 183 Support setting on the Setting screen. (PBX Advanced Settings > Advanced Settings >SIP Settings > SIP 183 Support) [Input/Output Digital Gain] doesn't work ••Internal codec is not used. - Use [Input/Output Analog Gain] to adjust the signal level. The receiving sound breaks up while operating in the Bridge's Multicast mode ••Two or more transceivers that are connected through different RoIP Gateways are transmitting at the same time. - Use only one RoIP Gateway in the Always-on connection mode. - Set the Always-on connection mode to disable. The output audio signal from the [OUT] port does not fade-in or fade-out ••The [EXT] (1 ~ 4) port setting is incorrect. - Set the [EXT Input] port's connect destination to [EXT Output]. The RoIP Gateway does not automatically update the firmware (When no SIM card is attached) ••The Ethernet cable is not properly connected to the RoIP Gateway. - Properly connect the Ethernet cable to the RoIP Gateway. ••The RoIP Gateway is not connected to internet. - Set the RoIP Gateway properly to connect to internet. ••The firewall is running. - Stop the firewall. If you want to stop the firewall, ask your network administrator for details. Communication is unstable ••[4G/3G] is OFF or blinking. (Signal is weak.) - Locate the RoIP Gateway to place where it can receive a stronger signal. 4G or 3G line communication is not established ••The [PPP] indicator is OFF. - Check if the [4G/3G] lights. - Ask your 4G/3G line service provider for the connection status. 6-3

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6
FOR YOUR INFORMATION
6-3
Troubleshooting
The inserted USB flash drive is not recognized
• The USB function is set to “Disable.”
- Enable the USB Flash Drive setting on the Setting screen.
(Management > Management Tools > USB > USB Flash Drive)
Cannot cancel an outgoing call
• The RoIP Gateway cannot recognize the calling status.
- Enable SIP 183 Support setting on the Setting screen.
(PBX Advanced Settings > Advanced Settings >SIP Settings > SIP 183 Support)
[Input/Output Digital Gain] doesn’t work
• Internal codec is not used.
- Use [Input/Output Analog Gain] to adjust the signal level.
The receiving sound breaks up while operating in the Bridge’s Multicast mode
• Two or more transceivers that are connected through different RoIP Gateways are transmitting at the same time
.
- Use only one RoIP Gateway in the Always-on connection mode.
- Set the Always-on connection mode to disable.
The output audio signal from the [OUT] port does not fade-in or fade-out
• The [EXT] (1 ~ 4) port setting is incorrect.
- Set the [EXT Input] port’s connect destination to [EXT Output].
The RoIP Gateway does not automatically update the firmware (When no SIM card is attached)
• The Ethernet cable is not properly connected to the RoIP Gateway.
- Properly connect the Ethernet cable to the RoIP Gateway.
• The RoIP Gateway is not connected to internet.
- Set the RoIP Gateway properly to connect to internet.
•
The firewall is running.
- Stop the firewall. If you want to stop the firewall, ask your network administrator for details.
Communication is unstable
• [4G/3G] is OFF or blinking. (Signal is weak.)
- Locate the RoIP Gateway to place where it can receive a stronger signal.
4G or 3G line communication is not established
• The [PPP] indicator is OFF.
- Check if the [4G/3G] lights.
- Ask your 4G/3G line service provider for the connection status.