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LaCie CloudBox Device Settings and Troubleshooting

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7. LACIE CLOUDBOX DEVICE SETTINGS AND TROUBLESHOOTING The following chapters will help you monitor the health of your LaCie CloudBox as well as answer questions that may arise during use: 1. Reset to Factory 2. LED Behavior 3. Set a Static IP Address 4. Update the LaCie CloudBox Firmware 5. Get Answers to Frequently Asked Questions 6. Contact Customer Support CloudBox User Manual 151

Section	Page
CloudBox User Manual	1
1. Introduction	2
1.a Opening the Box: Contents	3
1.b Views of the LaCie CloudBox	4
Front View	4
Rear View	4
1.c Computer/Hardware Requirements and Recommendations	5
Minimum System Requirements	5
Recommended Network and System Configurations	5
2. Connect and Access Your LaCie CloudBox	6
2.a Connect Your LaCie CloudBox	7
A - Connect the Ethernet Cable	7
B - Connect the Power Supply	8
C - Connect your Computers	9
2.b What is the Family Folder?	12
Folders at the root level	12
2.c Centralize Data	13
Copying files from a computer	13
Copying files from a digital camera, video camera, music player, and other media devices	13
Speed Up Transfers of Large and Multiple files	14
2.d Share Files at Home	15
Access files from a computer	15
3. The Discover Page	16
Discover Page Links	17
Launch the Discover page	18
4. Learn How to Use Your LaCie CloudBox - Tutorials	19
4.a USERS: Add Users and Private Access	20
Public Access Folders and Private Access Folders	20
Personal Folders and the CloudBox Administrator	20
Private Access Folders	20
Private Access Inside and Outside the Home	21
4.b USERS: Create a personal folder - First Personal Folder	22
First Logon - Administrator	22
Standard Logon	24
Log on to the Dashboard - More than one LaCie CloudBox	25
4.c USERS: Access Your Personal Folder in the Home	26
4.d USERS: Add Users	27
Add a user in the Dashboard (Administrator only)	27
A User wants to change the assigned password	27
4.e BACKUP: Back up your computers to the LaCie CloudBox	30
What is a computer backup?	30
How is a backup performed?	30
When will I need to use the backup?	31
4.f BACKUP: Windows	32
Windows Backup and Restore (Windows Vista/7)	32
LaCie Genie Timeline	33
4.g BACKUP: Mac	34
Time Machine	34
LaCie Intego Backup	34
4.h SHARE LARGE FILES	36
Share Large Files using LaCie MyNAS	36
Share Large Files using Wuala Secret Weblink	36
Step 1: Install and Launch Wuala Secure Cloud Storage	36
Step 2: Sync the folder you want to share	39
Step 3: Share your large files	41
4.i REMOTE ACCESS: Access LaCie CloudBox Files Anywhere (PC/Mac)	44
4.j MOBILE ACCESS: LaCie CloudBox Files On Your Mobile Device	45
Mobile apps and your LaCie CloudBox	45
Optimize Mobile App Performance	46
4.k MOBILE ACCESS: At Home	47
View and Download Files onto your Mobile Device	47
4.l MOBILE ACCESS: Around the World	49
View and Download Files using LaCie MyNAS	49
4.m MOBILE ACCESS: Stream media outside the home	52
4.n MUSIC: Playback Music stored on your LaCie CloudBox	54
Windows Media Player	54
Windows Media Player on your PC	54
iTunes	55
Mobile Devices	55
At Home	55
Outside the Home	55
4.o STREAM ON YOUR TV: Stream video and view photos on your TV	56
Watch videos and slideshows on your Smart TV	56
Connect your Smart TV to your LaCie CloudBox	56
Connect your game console or set-top box to your LaCie CloudBox	57
Web video to your TV	57
4.p ECO MODE: Conserve energy	58
Types of Eco Mode	58
4.q CLOUD: Backup & Sync	60
LaCie CloudBox Storage and Wuala secure cloud storage	60
Backup to the cloud	60
Wuala Backup and Sync	61
4.r CLOUD: Configure a Wuala Backup/Sync	62
Add the Sync folder to another computer	64
4.s SPEED UP TRANSFERS: Large and Multiple files (At home only)	66
4.t OFFSITE BACKUPS: Ultimate Data Security	67
Offsite Backup - Cloud	67
Offsite Backup - Second CloudBox Outside the Home	67
5. Manage Your LaCie CloudBox with the Dashboard	68
Do I need to use the LaCie CloudBox Dashboard?	68
Who manages the LaCie CloudBox?	68
Where is the Dashboard?	68
LaCie CloudBox Dashboard Pages	69
5.a Log On to the Dashboard	70
First Logon - Administrator	70
Standard Logon	71
Log on to the Dashboard - More than one LaCie CloudBox	72
5.b Navigate the LaCie CloudBox Dashboard	74
Central Pane and Widgets	74
Static Icons: Home, File Browser, Shutdown Options, and Logout	75
5.c Review the Dashboard General Settings	77
Settings	77
Services	78
5.d Create and Manage Users on the Dashboard User Page	79
Administrator and Users' Management Priviledges	79
Manage User Accounts	80
New User - Personal Folders	80
Existing User	81
Delete a User	81
Family Folder - Public Share	82
Change the name of the Family folder	82
Add a description to the public share	82
A User wants to change the assigned password	82
5.e Back Up your CloudBox using the Dashboard	85
Set up a Local Backup (Folder-to-Folder)	87
Set up Remote Backups	91
NetBackup Share	91
Remote Backup: Home	94
Remote Backup: Offsite	99
Restore a Local Backup	105
Modify Existing Jobs	110
5.f Review the Dashboard Drive Information	111
Network Drive	111
Format	112
5.g Review the Dashboard Network Settings	113
Standard Tab	113
IP Configuration	113
Remote Access	113
Advanced Tab	114
Proxy Configuration	114
SMTP Configuration and Email Alerts	115
5.h Manage the Dashboard Download Jobs	116
Start the Download Machine (Administrator only)	116
Download Files	117
Download Page Settings	119
5.i Conserve Energy with Dashboard Eco Management	120
Deep Sleep Mode	120
Schedule Deep Sleep Mode	121
Wake from Deep Sleep Mode	121
5.j Review the Dashboard Support Settings	122
Configuration	122
Email Notification Triggers	123
AUTO-Update	123
Logs	123
5.k Access Files with the Dashboard File Browser	124
Transfer, Copy, and Delete Files	125
Photos and Music	126
Return to the Dashboard	126
6. Advanced Access to Your LaCie CloudBox	127
Do I need the LaCie CloudBox Advanced Access features?	127
Who can use the Advanced Access features?	127
6.a Access your LaCie CloudBox Dashboard Anywhere using LaCie MyNAS	128
Configure your LaCie CloudBox MyNAS Address	128
Failed Connection	130
Access LaCie MyNAS at a Remote Location	132
Share Large Files Without Revealing Your Administrator Password	134
Step 1: Create a special user in the LaCie CloudBox Dashboard	134
Step 2: Copy photos and videos that you wish to share	136
Step 3: Send your friends and family the link and login information to LaCie MyNAS	137
LaCie MyNAS and the LaCie CloudBox Public IP Address	137
DynDNS	137
6.b Download Files via FTP	138
Home FTP Access to your LaCie CloudBox	139
Remote FTP Access to your LaCie CloudBox	139
Find your router's public IP address - At home	140
Remote FTP Access - Outside the home	140
6.c Simplify Local Access with LaCie Network Assistant	141
Launch LaCie Network Assistant	141
Find your LaCie CloudBox IP Address	141
Launch the Dashboard with LaCie Network Assistant	143
Mount the Family Folder with LaCie Network Assistant	143
Mount your Personal Folder with LaCie Network Assistant	144
Mount Folders Automatically with LaCie Network Assistant	145
6.d Mount LaCie CloudBox Folders Using the Operating System	146
Windows	146
Mac Users	147
Auto-Mount a Folder Using the Operating System	147
Windows	147
Mac Users	149
Mount	149
Auto Mount	149
6.e Wake on LAN (WOL)	150
7. LaCie CloudBox Device Settings and Troubleshooting	151
7.a Reset the LaCie CloudBox to Factory Settings	152
7.b LED Behavior	153
7.c Set a Static IP Address	154
Assigning a Static IP Address - Dashboard	154
Assigning a Static IP Address - LaCie Network Assistant	154
7.d Update the LaCie CloudBox Firmware	156
Update Using the Dashboard	156
Update Using LaCie Network Assistant	157
7.e Get Answers to Frequently Asked Questions	158
Troubleshooting Topics	158
Troubleshooting the Network Connection	158
Troubleshooting the Multimedia Server	159
7.f Getting Help	161
Installation Help	161
Software Updates	161
8. Legal Info	162
Copyrights	162
Changes	162
Federal Communication Commission Interference Statement	162
WEEE	163
Trademarks	163
Licences and Free Software	163
Canada Compliance Statement	163
Japan Compliance Statement	164
Manufacturer's Declaration for CE Certification	164
8.a Precautions	165
Health and Safety Precautions	165
General Use Precautions	166
8.b Warranty Information	167
Warranty Upgrades	167
Legal Information	167
LaCie Limited Warranty Policy	167
EXCLUSIONS AND LIMITATIONS	168
Service DOA	169
Customer Warning	169