Lacie CloudBox User Manual - Page 159

Troubleshooting the Multimedia Server, Windows Media Player

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Q: Does your network require devices to be assigned a static IP address? A: If it appears that you require a static IP, LaCie recommends that you: s Contact your internet provider to determine if DHCP is available. If you must assign a static IP, please ask your internet provider for the proper address. You may need to review your router's user manual as well. s See Set a Static IP Address for instructions on assigning a static IP address to the LaCie CloudBox. A user does not have access to the Dashboard or his personal folder. Q: Has the administrator created an account for the user in the Dashboard? A: A user can connect to the LaCie CloudBox if the administrator has created a username and password on the Dashboard User page (see Review the Dashboard User Settings). I've noticed a delay in accessing the folders. Q: Are you and/or other users transferring multiple files simultaneously? Are you using the Dashboard download feature? A: High-throughput activity can reduce performance. For example, multiple simultaneous file transfers and frequent download activity can create bottlenecks in the network bandwidth. Troubleshooting the Multimedia Server I cannot see the media files stored on the LaCie CloudBox on my DLNA/UPnP AV media player or adapter. Q: Are the media files stored on the Family folder? Is the multimedia service active? A: UPnP AV devices can discover media files stored on the Family folder. Certain devices may be able to access personal folders but you must provide the correct password. Additionally, the multimedia service must be activated in the Dashboard (see Review the Dashboard General Settings for more information). Windows Media Player Q: I can't configure Windows Media Player to find media files on the LaCie CloudBox. A: Windows Media Player should playback media files stored on the Family folder. However, you will have to log on to your personal folder if you wish to playback media files from it. Q: Certain files aren't recognized by Windows Media Player. A: Windows Media Player has file type restrictions. See the Windows Media Player web site for further information: http://windows.microsoft.com/en-US/windows/products/windows-media-player. iTunes Q: Some files appear in my iTunes shared playlist, but some do not. A: The iTunes Server Service supports certain file types. See the iTunes website for further details: http://www.apple.com/itunes/. Q: I've activated the LaCie CloudBox's multimedia service, but I don't see its machine name in iTunes. CloudBox User Manual 159

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CloudBox User Manual
159
Q: Does your network require devices to be assigned a static IP address?
A: If it appears that you require a static IP, LaCie recommends that you:
Contact your internet provider to determine if DHCP is available. If you must assign a static IP, please ask your
■
internet provider for the proper address. You may need to review your router's user manual as well.
See
Set a Static IP Address
for instructions on assigning a static IP address to the LaCie CloudBox.
■
A user does not have access to the Dashboard or his personal folder.
Q: Has the administrator created an account for the user in the Dashboard?
A: A user can connect to the LaCie CloudBox if the administrator has created a username and password on the
Dashboard User page (see
Review the Dashboard User Settings
).
I've noticed a delay in accessing the folders.
Q: Are you and/or other users transferring multiple files simultaneously? Are you using the Dashboard download feature?
A: High-throughput activity can reduce performance. For example, multiple simultaneous file transfers and
frequent download activity can create bottlenecks in the network bandwidth.
Troubleshooting the Multimedia Server
I cannot see the media files stored on the LaCie CloudBox on my DLNA/UPnP AV media player or
adapter.
Q: Are the media files stored on the Family folder? Is the multimedia service active?
A: UPnP AV devices can discover media files stored on the Family folder. Certain devices may be able to access
personal folders but you must provide the correct password. Additionally, the multimedia service must be
activated in the Dashboard (see
Review the Dashboard General Settings
for more information).
Windows Media Player
Q: I can’t configure Windows Media Player to find media files on the LaCie CloudBox.
A: Windows Media Player should playback media files stored on the Family folder. However, you will have to log
on to your personal folder if you wish to playback media files from it.
Q: Certain files aren’t recognized by Windows Media Player.
A: Windows Media Player has file type restrictions. See the Windows Media Player web site for further
information:
.
iTunes
Q: Some files appear in my iTunes shared playlist, but some do not.
A: The iTunes Server Service supports certain file types. See the iTunes website for further details:
.
Q: I’ve activated the LaCie CloudBox's multimedia service, but I don’t see its machine name in iTunes.