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Lexmark X644E User's Guide - Page 124

Troubleshooting, Understanding MFP messages, Online technical support, Checking an unresponsive MFP - power supply

UPC - 734646093156

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13 Troubleshooting Understanding MFP messages The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention. However, the MFP will stop printing and the errors are non-recoverable. It may be possible to power the MFP off and back on to temporarily recover from the service message error condition. For more information about MFP messages, see the Menus and Messages Guide on the Software and Documentation CD. If you receive the following message, see Ordering a print cartridge. Message 42.xy Cartridge region mismatch Note: x = the MFP region, y = the cartridge region Action Install the correct cartridge for the MFP region. Region codes are: MFP region Cartridge region Location REGCDW 0 REGCDA 1 REGCDE 2 REGCDR 3 REGCDL 4 Worldwide USA and Canada EMEA Asia Pacific Region Latin America Online technical support Technical support is available on our Lexmark Web site at www.lexmark.com. Checking an unresponsive MFP If the MFP is not responding, first make sure: • The power cord is plugged into the MFP and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The MFP is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electrical equipment plugged into the outlet is working. • The MFP is turned on. • The MFP cable is securely attached to the MFP and the host computer, print server, option, or other network device. Once you have checked each of these possibilities, turn the MFP off, wait at least 10 seconds, and then turn the MFP back on. This often fixes the problem. Troubleshooting 124

Section	Page
Contents	4
Learning about the MFP	8
Identifying the MFP	8
Models	8
Using the scanner	9
Basic functions of the scanner	9
Automatic document feeder and flatbed	9
Configured models	10
Understanding the MFP control panel	11
Home screen and Home screen buttons	14
Using the LCD touch-screen buttons	17
Sample screen one	17
Information on touch-screen buttons	17
Sample screen two	19
Information on touch-screen buttons	19
Other touch-screen buttons	20
Features	22
Menus	23
Copying	24
Quick copy	24
Multiple page copying	24
Using the flatbed	25
Understanding the copy screens and options	25
Copying from one size to another	27
Making transparencies	27
Copying to letterhead	27
Copying photographs	27
Making copies using media from a selected tray	28
Copying mixed-sized media	28
Setting the duplex option	29
Reducing and enlarging copies	29
Adjusting copy quality	29
Setting collation options	30
Placing separator sheets between copies	30
Setting paper saving options	30
Placing the date and time at the top of each page	31
Placing an overlay message on each page	31
Creating a custom job (job build)	31
Canceling a copy job	32
While the document is in the ADF	32
While copying pages using the flatbed	32
When the pages are being printed	32
Copy tips	32
E-mail	33
Entering an e-mail address	33
Using a shortcut number	33
Using the address book	34
E-mailing to a profile	34
Adding e-mail subject and message information	34
Changing the output file type	35
E-mailing color documents	35
Creating an e-mail shortcut	35
From a computer	35
From the MFP	36
Creating an e-mail profile	36
Canceling an e-mail	36
Understanding e-mail options	36
E-mail server setup	38
Address book setup	38
Faxing	39
Sending a fax	39
Using fax destination shortcuts	40
Using the address book	40
Sending faxes from a computer	40
Creating shortcuts	41
From a computer	41
From the MFP	41
Understanding fax options	42
Changing the fax resolution	43
Adjusting the Darkness setting	43
Sending a fax at a later time	43
Cancel an outgoing fax	44
Fax tips	44
Fax setup	45
FTP	47
Entering the FTP address	47
Using a shortcut number	47
Using the address book	47
Creating shortcuts	48
From a computer	48
From the MFP	48
FTP options	48
FTP tips	50
Scanning to a PC or USB flash memory device	51
Create a scan to PC profile	51
Understanding scan to PC options	52
Scanning to a USB flash memory device	53
Scanning tips	53
Printing	54
Sending a job to print	54
Printing from a USB flash memory device	54
Canceling a print job	56
Canceling a job from the MFP control panel	56
Canceling a job from a computer running Windows	56
Canceling a job from a Macintosh computer	57
Printing the menu settings page	57
Printing a network setup page	57
Printing a font sample list	57
Printing a directory list	58
Printing confidential and held jobs	58
Printing a confidential job	58
Printing and deleting held jobs	59
Printing on specialty media	61
Loading standard trays and optional trays	62
Setting the Paper Type and Paper Size	64
Loading the multipurpose feeder	64
Loading the 2000-sheet drawer	67
Loading the envelope feeder	69
Linking trays	71
Understanding paper and specialty media guidelines	72
Supported print media	72
Selecting print media	76
Paper	76
Transparencies	77
Envelopes	77
Labels	78
Card stock	79
Storing print media	79
Avoiding jams	80
Installing and removing options	81
Installing input options	81
Order of installation	81
Installing a 250-sheet or 500-sheet drawer	82
Installing a duplex unit	83
Installing memory or option cards	84
Accessing the MFP system board	84
Installing or removing a memory card	87
Installation	87
Removal	88
Installing or removing a flash memory or firmware card	89
Installation	89
Removal	90
Installing an optioncard	91
Replacing the shield	92
Maintaining the MFP	93
Storing supplies	93
Determining the status of supplies	94
Conserving supplies	95
Ordering supplies	95
Ordering a print cartridge	95
Ordering a maintenance kit	97
Ordering charge rolls	98
Ordering a transfer roller	98
Ordering pick rollers	98
Ordering an ADF pick mechanism	98
Ordering an ADF separator roller	98
Ordering a label fuser cleaner	98
Recycling Lexmark products	98
Cleaning the scanner glass and backing material	99
Scanner registration	100
Moving the MFP	101
Moving the MFP within the office	101
Preparing the MFP for shipment	101
Clearing jams	102
Identifying jams	102
Access doors and trays	103
Understanding jam messages	103
Clearing jams	104
Clearing ADF Jams	113
Administrative support	114
Adjusting control panel brightness	114
Brightness	114
Restoring factory default settings	114
Adjusting screen timeout	115
Adjusting Power Saver	115
Configuring the MFP	115
Setting Password Protect for the menus	115
Restricting Function Access	116
Preventing access to the menus from the control panel	116
Disabling the Driver to Fax menu item	116
Setting the Device Lockout personal identification number (PIN)	117
Setting a password before printing received faxes	117
Releasing held faxes for printing	117
Setting security using the Embedded Web Server (EWS)	118
Using the secure EWS	118
Supporting SNMPv3 (Simple Network Management Protocol version 3)	118
Supporting IPSec (Internet Protocol Security)	119
Disabling ports and protocols	120
Using 802.1x Authentication	120
Confidential Print Setup	121
Encrypting the hard disk	121
Hard disk wiping	122
Using the restricted server list function	123
Troubleshooting	124
Understanding MFP messages	124
Online technical support	124
Checking an unresponsive MFP	124
Printing multiple language PDFs	125
Solving printing problems	125
Solving copy quality problems	127
Solving scan quality problems	127
Solving fax quality problems	128
Solving option problems	128
Solving 2000-sheet drawer problems	129
Solving paper feed problems	130
Print quality troubleshooting	131
Printing the print defects guide	131
Printing the print quality test pages	131
Solving print quality problems	132
Notices	136
Conventions	136
Electronic emission notices	136
Part 68	139
Other telecommunications notices	140
Notice to users of the Canadian telephone network	140
Notice to users of the New Zealand telephone network	141
South Africa telecommunications notice	141
Using this product in Germany	141
Using this product in Switzerland	141
Noise emission levels	142
ENERGY STAR	143
Waste from Electrical and Electronic Equipment (WEEE) directive	143
Laser advisory label	143
LUOKAN 1 LASERLAITE	143
Laser notice	143