4
v2.0, September 2007
Chapter 7
Troubleshooting
Basic Functioning
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7-1
Power LED Is Not On
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7-2
Power LED Is Red
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7-2
LAN or DSL or Internet Port LEDs Are Not On
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7-2
Troubleshooting Access to the Modem Router Main Menu
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7-3
Troubleshooting the ISP Connection
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7-4
ADSL Link
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7-4
ADSL Link
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7-4
Obtaining a WAN IP Address
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7-5
Troubleshooting PPPoE or PPPoA
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7-6
Troubleshooting Internet Browsing
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7-6
Troubleshooting a TCP/IP Network Using the Ping Utility
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7-7
Testing the LAN Path to Your Router
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7-7
Testing the Path from Your Computer to a Remote Device
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7-8
Restoring the Default Configuration and Password
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7-8
Using the Reset Button
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7-9
Problems with Date and Time
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7-9
Appendix A
Technical Specifications
Appendix B
NETGEAR VPN Configuration
DG834G v4 to FVL328
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B-1
Configuration Profile
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B-1
Step-By-Step Configuration
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B-2
DG834G v4 with FQDN to FVL328
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B-6
Configuration Profile
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B-6
Step-By-Step Configuration
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B-7
Configuration Summary (Telecommuter Example)
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B-11
Setting Up the Client-to-Gateway VPN Configuration (Telecommuter Example)
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B-12
Step 1: Configuring the Client-to-Gateway VPN Tunnel on the VPN Router at the
Employer’s Main Office
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B-12
Step 2: Configuring the NETGEAR ProSafe VPN Client on the Remote PC at the
Telecommuter’s Home Office
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B-14
Monitoring the VPN Tunnel (Telecommuter Example)
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B-22