Netgear WBC502 User Manual - Page 147

You cannot connect a satellite to a master or a client bridge to an access point

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Insight Instant AirBridge WBC502 User Manual page 88 and Disable the idle time-out for the 2.4 GHz management SSID on page 87. • Make sure that the WiFi network name (SSID) and WiFi security settings of the 2.4 GHz management interface on the AirBridge and the WiFi settings on your WiFi-enabled computer or WiFi device match exactly. For more information, see Change the passphrase for the 2.4 GHz management SSID on page 86. * You cannot connect a satellite to a master or a client bridge to an access point. If you cannot connect a satellite to an AirBridge that functions as a master or a client bridge to an AirBridge that functions as a access point, try the following: • Make sure that the AirBridge that functions as a master or access point is broadcasting a WiFi signal and is not disabled or turned off. • Make sure that the WLAN LED on the AirBridge is not off. - Master or access point. If the WLAN LED is off on a master or access point, none of the 5 GHz SSIDs might be enabled. For more information, see Change or configure a new 5 GHz SSID for a master with the AirBridge mode enabled on page 68, Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled on page 71, or Change or configure a 5 GHz SSID for an access point on page 76. - Satellite or client bridge. If the WLAN LED is off on a satellite or client bridge, the satellite did not connect to the master or the client bridge did not connect to the access point. Make sure that you configured the satellite or client bridge correctly. For more information, see Configure the AirBridge as a satellite in a point-to-point setup on page 40 or Configure the AirBridge as a client bridge on page 45. For hardware setup troubleshooting information and information about the signal strength indicator (SSI) LEDs, see the hardware installation guide, which you can download by visiting netgear.com/support/download/. • Make sure that the satellite or client bridge is not inadvertently blocked on the 5 GHz SSID of the master or access point. For more information, see Set up a MAC filter for a 5 GHz SSID on page 102. • Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master or access point. For more information, see Set up a WiFi on/off schedule for a 5 GHz SSID on page 100. • Wait to see if the 5 GHz radio on the AirBridge is in the process of changing to a different channel. If the 5 GHz radio is functioning on a DFS channel that is also being used as a weather channel or by a radar, the 5 GHz radio must halt operation for a period from 1 to 10 minutes, and move to another channel. This delay causes a satellite or client bridge to lose its WiFi connection while the AirBridge waits to reestablish radio operation on a different channel. Perform Diagnostics and 147 Troubleshooting User Manual

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page 88 and Disable
the
idle
time-out
for
the
2.4
GHz
management
SSID
on page
87.
•
Make sure that the WiFi network name (SSID) and WiFi security settings of the 2.4 GHz
management interface on the AirBridge and the WiFi settings on your WiFi-enabled
computer or WiFi device match exactly. For more information, see Change
the
passphrase
for
the
2.4
GHz
management
SSID
on page 86.
* You cannot connect a satellite to a master or a client bridge to an access point
.
If you cannot connect a satellite to an AirBridge that functions as a master or a client
bridge to an AirBridge that functions as a access point, try the following:
•
Make sure that the AirBridge that functions as a master or access point is broadcasting
a WiFi signal and is not disabled or turned off.
•
Make sure that the WLAN LED on the AirBridge is not off.
-
Master or access point
. If the WLAN LED is off on a master or access point, none
of the 5 GHz SSIDs might be enabled. For more information, see Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
enabled
on
page 68, Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
disabled
on page 71, or Change
or
configure
a
5
GHz
SSID
for
an
access
point
on page 76.
-
Satellite or client bridge
. If the WLAN LED is off on a satellite or client bridge,
the satellite did not connect to the master or the client bridge did not connect
to the access point.
Make sure that you configured the satellite or client bridge correctly. For more
information, see Configure
the
AirBridge
as
a
satellite
in
a
point-to-point
setup
on page 40 or Configure
the
AirBridge
as
a
client
bridge
on page 45.
For hardware setup troubleshooting information and information about the signal
strength indicator (SSI) LEDs, see the hardware installation guide, which you can
download by visiting netgear.com/support/download/
.
•
Make sure that the satellite or client bridge is not inadvertently blocked on the 5 GHz
SSID of the master or access point. For more information, see Set
up
a
MAC
filter
for
a
5
GHz
SSID
on page 102.
•
Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master
or access point. For more information, see Set
up
a
WiFi
on/off
schedule
for
a
5
GHz
SSID
on page 100.
•
Wait to see if the 5 GHz radio on the AirBridge is in the process of changing to a
different channel. If the 5 GHz radio is functioning on a DFS channel that is also being
used as a weather channel or by a radar, the 5 GHz radio must halt operation for a
period from 1 to 10 minutes, and move to another channel. This delay causes a
satellite or client bridge to lose its WiFi connection while the AirBridge waits to
reestablish radio operation on a different channel.
User Manual
147
Perform Diagnostics and
Troubleshooting
Insight Instant AirBridge WBC502 User Manual