Netgear WBC502 User Manual - Page 154

Troubleshoot the WiFi connectivity between a WiFi client and a master or access point

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Page 154 highlights

Insight Instant AirBridge WBC502 User Manual Troubleshoot the WiFi connectivity between a WiFi client and a master or access point If you cannot connect a WiFi client such as a smartphone to an AirBridge that functions as a master with the AirBridge mode disabled or as an access point, check these items: • Make sure that the master or access point is broadcasting a WiFi signal and is not disabled or turned off. • Make sure that the WiFi network name (SSID) and WiFi security settings of the 5 GHz SSID on the master or access point and the WiFi settings on the WiFi client match exactly. For more information, see Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled on page 71 or Change or configure a 5 GHz SSID for an access point on page 76. • Make sure that the WiFi client supports the security that you are using for the AirBridge 5 GHz SSID (WPA2-PSK or WPA2-Enterprise). For more information, see Manage the 5 GHz SSIDs and WiFi security on page 65. • Make sure that the WiFi signal is not blocked by objects between the AirBridge and the WiFi client. • Make sure that the AirBridge's SSID broadcast is not disabled. If the AirBridge's SSID broadcast is disabled, the WiFi network name is hidden and does not display in the WiFi client's scanning list. To connect to a hidden network, you must enter the network name and the WiFi password. For more information about the SSID broadcast, see Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled on page 71 or Change or configure a 5 GHz SSID for an access point on page 76. • Make sure that the WiFi client does not use a static IP address but is configured to receive an IP address automatically with DHCP. (For most devices, DHCP is the default setting.) • Make sure that the WiFi client is not inadvertently blocked on the 5 GHz SSID of the master or access point. For more information, see Set up a MAC filter for a 5 GHz SSID on page 102. • Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master or access point. For more information, see Set up a WiFi on/off schedule for a 5 GHz SSID on page 100. Perform Diagnostics and 154 Troubleshooting User Manual

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Troubleshoot the WiFi connectivity between a WiFi client
and a master or access point
If you cannot connect a WiFi client such as a smartphone to an AirBridge that functions
as a master with the AirBridge mode disabled or as an access point, check these items:
•
Make sure that the master or access point is broadcasting a WiFi signal and is not
disabled or turned off.
•
Make sure that the WiFi network name (SSID) and WiFi security settings of the 5 GHz
SSID on the master or access point and the WiFi settings on the WiFi client match
exactly. For more information, see Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
disabled
on page 71 or Change
or
configure
a
5
GHz
SSID
for
an
access
point
on page 76.
•
Make sure that the WiFi client supports the security that you are using for the
AirBridge 5 GHz SSID (WPA2-PSK or WPA2-Enterprise). For more information, see
Manage
the
5
GHz
SSIDs
and
WiFi
security
on page 65.
•
Make sure that the WiFi signal is not blocked by objects between the AirBridge and
the WiFi client.
•
Make sure that the AirBridge’s SSID broadcast is not disabled.
If the AirBridge’s SSID broadcast is disabled, the WiFi network name is hidden and
does not display in the WiFi client’s scanning list. To connect to a hidden network,
you must enter the network name and the WiFi password. For more information
about the SSID broadcast, see Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
disabled
on page 71 or Change
or
configure
a
5
GHz
SSID
for
an
access
point
on page 76.
•
Make sure that the WiFi client does not use a static IP address but is configured to
receive an IP address automatically with DHCP. (For most devices, DHCP is the default
setting.)
•
Make sure that the WiFi client is not inadvertently blocked on the 5 GHz SSID of the
master or access point. For more information, see Set
up
a
MAC
filter
for
a
5
GHz
SSID
on page 102.
•
Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master
or access point. For more information, see Set
up
a
WiFi
on/off
schedule
for
a
5
GHz
SSID
on page 100.
User Manual
154
Perform Diagnostics and
Troubleshooting
Insight Instant AirBridge WBC502 User Manual