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You cannot log in to the AirBridge over a LAN connection

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Insight Instant AirBridge WBC502 User Manual You cannot log in to the AirBridge over a LAN connection If you are unable to log in to the AirBridge from a computer on your local network and use the AirBridge's local browser UI, check the following: • If you are using an Ethernet-connected computer, check the Ethernet cable between the computer and the AirBridge. • Make sure that the IP address of your computer is in the same subnet as the AirBridge. If you disabled the AirBridge's DHCP client and configured a fixed (static) IP address when you connected the AirBridge to your network (see Specify a static IPv4 address for the AirBridge on page 50), change the IP address and subnet mask on your computer to so that the IP addresses of your computer and the AirBridge are in the same IP subnet. • If the AirBridge is connected to a network with a DHCP server and you do not know the IP address, determine the IP address that the DHCP server assigned to the AirBridge by using one of the following methods: - Windows-based computer. If you use a Windows-based computer, open Windows Explorer, and click the Network link. If prompted, enable the Network Discovery feature. Under Network Infrastructure, locate the WBC502 (assuming that you did not change the device name), and double-click WBC502. - DHCP server. Access the DHCP server in your network and open the page the shows the network connections. - IP network scanner. Use an IP network scanner to scan for the IP address that is assigned to the AirBridge. - NETGEAR Insight app. Use the NETGEAR Insight app to discover the IP address that is assigned to the AirBridge. For more information, see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15. • Try quitting the browser and launching it again. • Make sure that you are using the correct login information. The user name is admin and the password is the one that you specified the first time that you logged in. Make sure that Caps Lock is off when you enter this information. If you previously managed the AirBridge through the NETGEAR Insight app or Insight Cloud portal, enter the Insight network password for the Insight network location to which the AirBridge was assigned (see Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device on page 15). Perform Diagnostics and 155 Troubleshooting User Manual

Section	Page
Contents	3
1. Access the AirBridge and Use the Easy Setup Method	7
Related documentation	8
Overview	8
About NETGEAR Insight	9
AirBridge label	10
Operation mode: AirBridge Master, AirBridge Satellite, Access Point, or Client Bridge	10
AirBridge mode	12
Access the AirBridge for initial configuration	14
Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device	15
Connect over the Internet using the NETGEAR Insight Cloud portal	17
Connect over WiFi using a WiFi-enabled computer or mobile device	18
Connect over Ethernet using a computer connected to the same network	23
Connect over Ethernet using a directly connected computer	28
Operation mode and default settings after the Day Zero Easy Setup configuration	33
Log in to the AirBridge after initial setup	34
Change the language of the local browser UI	35
2. Manually Configure or Change the Operation Mode	37
Recommendations for configuration	38
Configure the AirBridge as a master in a point-to-point or point-to-multipoint setup	38
Configure the AirBridge as a satellite in a point-to-point setup	40
Configure the AirBridge as an access point	42
Configure the AirBridge as a client bridge	45
3. Manage the Wired Network Settings	49
Specify a static IPv4 address for the AirBridge	50
Specify a link-local IPv6 address for the AirBridge	51
Reenable the DHCP client of the AirBridge	52
Manage the STP settings	53
4. Manage the WiFi and Radio Features	56
Recommended configuration order	57
Change the device name of the AirBridge	57
Change the country and region of operation	58
Change the AirBridge mode	59
Scan for neighboring access points	62
Specify the approximate distance for the WiFi connection	64
Manage the 5 GHz SSIDs and WiFi security	65
Change the 5 GHz SSID or WiFi security mode for a satellite	67
Change or configure a new 5 GHz SSID for a master with the AirBridge mode enabled	68
Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled	71
Change the 5 GHz SSID or WiFi security mode for a client bridge	75
Change or configure a 5 GHz SSID for an access point	76
Configure a guest network on an access point	80
Set up WPA2-Enterprise security on a master or access point	81
Set up WPA2-Enterprise security on a satellite or client bridge	84
Manage the settings for the 2.4 GHz management SSID	86
Change the passphrase for the 2.4 GHz management SSID	86
Disable the idle time-out for the 2.4 GHz management SSID	87
Disable the 2.4 GHz management SSID	88
5. Manage Advanced WiFi and Radio Features	90
Recommended configuration order	91
Manage the channel high throughput mode	91
Manage the channel or channels	92
Manage the radio transmit power	94
Change the bit rate	95
Manage client limits	96
Manage time slot assignments to satellites	98
Manage the satellite priority	99
Set up a WiFi on/off schedule for a 5 GHz SSID	100
Set up a MAC filter for a 5 GHz SSID	102
Set up a RADIUS accounting server on a master or access point	104
Manually block a WiFi client or connection from a 5 GHz SSID	105
Configure traffic shaping for a 5 GHz SSID	106
Change the DHCP server settings for a guest WiFi network	108
6. Maintain the AirBridge	110
Change the management mode to NETGEAR Insight Mode or Standalone Mode	111
Change the management mode to NETGEAR Insight Mode	112
Change the management mode to Standalone Mode	113
Upgrade the firmware on the AirBridge	113
Reboot the AirBridge from the local browser UI	115
Schedule the AirBridge to reboot	116
Manage the configuration file of the AirBridge	117
Back up the AirBridge configuration settings	117
Restore the AirBridge configuration settings	118
Reset the AirBridge to factory default settings	119
Manage the date and time settings	120
Configure and view the logs	122
View and manage the system log	122
Set up a remote log server	124
Set up email alerts	125
Manage access security settings	127
Change the local login password	127
Manage the HTTPS settings	128
Manage the SSH settings	129
Specify a management VLAN	130
7. Monitor the AirBridge and its Network Connections	132
View the device status and other information	133
View the 5 GHz WiFi connections	137
View the CPU load on the AirBridge	139
View the 5 GHz WiFi and LAN traffic load	140
8. Perform Diagnostics and Troubleshooting	141
Send a ping	142
Send a traceroute request	143
Send a name server lookup request	144
Perform a speed test	145
Quick tips for troubleshooting	146
Troubleshoot with the LEDs	149
Power LED remains off	150
WLAN LED is off	150
A LAN LED is off while a device is connected	151
Troubleshoot the WiFi connectivity	152
Troubleshoot the WiFi connectivity between a satellite and a master	152
Troubleshoot the WiFi connectivity between a client bridge and an access point	153
Troubleshoot the WiFi connectivity between a WiFi client and a master or access point	154
You cannot log in to the AirBridge over a LAN connection	155
Changes are not saved	156
Troubleshoot your network using your computer ping utility	156
Test the LAN path from your computer to the AirBridge	156
Test the path from your computer to a remote device	157
A. Factory Default Settings and Technical Specifications	158
Factory default settings	159

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You cannot log in to the AirBridge over a

LAN connection

If you are unable to log in to the AirBridge from a computer on your local network and

use the AirBridge’s local browser UI, check the following:

•

If you are using an Ethernet-connected computer, check the Ethernet cable between

the computer and the AirBridge.

•

Make sure that the IP address of your computer is in the same subnet as the AirBridge.

If you disabled the AirBridge’s DHCP client and configured a fixed (static) IP address

when you connected the AirBridge to your network (see Specify

static

IPv4

address

for

the

AirBridge

on page 50), change the IP address and subnet mask on your

computer to so that the IP addresses of your computer and the AirBridge are in the

same IP subnet.

•

If the AirBridge is connected to a network with a DHCP server and you do not know

the IP address, determine the IP address that the DHCP server assigned to the

AirBridge by using one of the following methods:

Windows-based computer

. If you use a Windows-based computer, open

Windows Explorer, and click the

Network

link. If prompted, enable the Network

Discovery feature. Under Network Infrastructure, locate the WBC502 (assuming

that you did not change the device name), and double-click

WBC502

DHCP server

. Access the DHCP server in your network and open the page the

shows the network connections.

IP network scanner

. Use an IP network scanner to scan for the IP address that

is assigned to the AirBridge.

NETGEAR Insight app

. Use the NETGEAR Insight app to discover the IP address

that is assigned to the AirBridge. For more information, see Connect

over

WiFi

using

the

NETGEAR

Insight

app

iOS

Android

mobile

device

on page

15.

•

Try quitting the browser and launching it again.

•

Make sure that you are using the correct login information. The user name is

admin

and the password is the one that you specified the first time that you logged in. Make

sure that Caps Lock is off when you enter this information.

If you previously managed the AirBridge through the NETGEAR Insight app or Insight

Cloud portal, enter the Insight network password for the Insight network location to

which the AirBridge was assigned (see Connect

over

WiFi

using

the

NETGEAR

Insight

app

iOS

Android

mobile

device

on page 15).

User Manual

155

Perform Diagnostics and

Troubleshooting

Insight Instant AirBridge WBC502 User Manual