Netgear WBC502 User Manual - Page 153

Troubleshoot the WiFi connectivity between a client bridge and an access point, Access point

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Insight Instant AirBridge WBC502 User Manual Troubleshoot the WiFi connectivity between a client bridge and an access point If you cannot connect a client bridge to an AirBridge that functions as an access point, check these items: • Make sure that the AirBridge that functions as an access point is broadcasting a WiFi signal and is not disabled or turned off. • On client bridge, make sure that the right signal strength indicator (SSI) LED is solid green or the middle SSI LED is solid amber. For more information about hardware setup troubleshooting and about the SSI LEDs, which indicate the strength of the signal for the WiFi connection between the client bridge and the access point, see the hardware installation guide, which you can download by visiting netgear.com/support/download/. • Make sure that the WLAN LED on the AirBridge is not off. - Access point. If the WLAN LED is off on an access point, none of the 5 GHz SSIDs might be enabled. For more information , see Change or configure a 5 GHz SSID for an access point on page 76. - Client bridge. If the WLAN LED is off on a client bridge, the client bridge did not connect to the access point. Make sure that you configured the client bridge correctly. For more information, see Configure the AirBridge as a client bridge on page 45. • Make sure that the client bridge is not inadvertently blocked on the 5 GHz SSID of the access point. For more information, see Set up a MAC filter for a 5 GHz SSID on page 102. • Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the access point. For more information, see Set up a WiFi on/off schedule for a 5 GHz SSID on page 100. • Wait to see if the 5 GHz radio on the AirBridge is in the process of changing to a different channel. If the 5 GHz radio is functioning on a DFS channel that is also being used as a weather channel or by a radar, the 5 GHz radio must halt operation for a period from 1 to 10 minutes, and move to another channel. This delay causes a client bridge to lose its WiFi connection while the AirBridge waits to reestablish radio operation on a different channel. Perform Diagnostics and 153 Troubleshooting User Manual

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Troubleshoot the WiFi connectivity between a client bridge
and an access point
If you cannot connect a client bridge to an AirBridge that functions as an access point,
check these items:
•
Make sure that the AirBridge that functions as an access point is broadcasting a WiFi
signal and is not disabled or turned off.
•
On client bridge, make sure that the right signal strength indicator (SSI) LED is solid
green or the middle SSI LED is solid amber.
For more information about hardware setup troubleshooting and about the SSI LEDs,
which indicate the strength of the signal for the WiFi connection between the client
bridge and the access point, see the hardware installation guide, which you can
download by visiting netgear.com/support/download/
.
•
Make sure that the WLAN LED on the AirBridge is not off.
-
Access point
. If the WLAN LED is off on an access point, none of the 5 GHz SSIDs
might be enabled. For more information , see Change
or
configure
a
5
GHz
SSID
for
an
access
point
on page 76.
-
Client bridge
. If the WLAN LED is off on a client bridge, the client bridge did not
connect to the access point. Make sure that you configured the client bridge
correctly. For more information, see Configure
the
AirBridge
as
a
client
bridge
on page 45.
•
Make sure that the client bridge is not inadvertently blocked on the 5 GHz SSID of
the access point. For more information, see Set
up
a
MAC
filter
for
a
5
GHz
SSID
on
page 102.
•
Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the access
point. For more information, see Set
up
a
WiFi
on/off
schedule
for
a
5
GHz
SSID
on
page 100.
•
Wait to see if the 5 GHz radio on the AirBridge is in the process of changing to a
different channel. If the 5 GHz radio is functioning on a DFS channel that is also being
used as a weather channel or by a radar, the 5 GHz radio must halt operation for a
period from 1 to 10 minutes, and move to another channel. This delay causes a client
bridge to lose its WiFi connection while the AirBridge waits to reestablish radio
operation on a different channel.
User Manual
153
Perform Diagnostics and
Troubleshooting
Insight Instant AirBridge WBC502 User Manual