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Connect over the Internet using the NETGEAR Insight Cloud portal

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Insight Instant AirBridge WBC502 User Manual Connect over the Internet using the NETGEAR Insight Cloud portal The Insight Cloud portal is available for Insight Premium or Insight Pro subscribers. To use the NETGEAR Insight Cloud portal to configure and manage the AirBridge as a master or satellite, the AirBridge must already be connected to the Internet. Note: At this time, the NETGEAR Insight Cloud portal does not support the access point and client bridge operation modes. To configure and manage the AirBridge as an access point or client bridge, you first must change the management mode to Standalone Mode, and then use the local browser UI. For more information, see Change the management mode to NETGEAR Insight Mode or Standalone Mode on page 111. IMPORTANT: If you add the AirBridge to a NETGEAR Insight network location and manage the AirBridge through the Insight app or Insight Cloud portal, the local device password for the AirBridge changes. That is, after you add the AirBridge to an Insight network location, the Insight network password for that location replaces the local device password. To access the local browser UI, you must then enter the Insight network password and not the local device password. If you later decide to remove the AirBridge from the Insight network location or change the management mode to Web-browser mode (see Change the management mode to Standalone Mode on page 113), you must continue to use the Insight network password to access the local browser UI until you manually change the local device password on the AirBridge. For more information about the Insight Cloud portal and the configuration and management options that are available through the Insight Cloud portal, visit insight.netgear.com and see the NETGEAR knowledge base at netgear.com/support/product/insight.aspx. To connect to the AirBridge over the Internet through the Insight Cloud portal: 1. Visit insight.netgear.com. The NETGEAR Account Login page displays. 2. Enter your Insight email address and password. If you do not own an Insight account, you can create one. 3. Click the Login button. After you log in, you can do the following: • Add the AirBridge to the Cloud portal by entering its serial number. • Add the AirBridge to an Insight network location. • Configure and manage the AirBridge. Access the AirBridge and Use 17 the Easy Setup Method User Manual

Section	Page
Contents	3
1. Access the AirBridge and Use the Easy Setup Method	7
Related documentation	8
Overview	8
About NETGEAR Insight	9
AirBridge label	10
Operation mode: AirBridge Master, AirBridge Satellite, Access Point, or Client Bridge	10
AirBridge mode	12
Access the AirBridge for initial configuration	14
Connect over WiFi using the NETGEAR Insight app on an iOS or Android mobile device	15
Connect over the Internet using the NETGEAR Insight Cloud portal	17
Connect over WiFi using a WiFi-enabled computer or mobile device	18
Connect over Ethernet using a computer connected to the same network	23
Connect over Ethernet using a directly connected computer	28
Operation mode and default settings after the Day Zero Easy Setup configuration	33
Log in to the AirBridge after initial setup	34
Change the language of the local browser UI	35
2. Manually Configure or Change the Operation Mode	37
Recommendations for configuration	38
Configure the AirBridge as a master in a point-to-point or point-to-multipoint setup	38
Configure the AirBridge as a satellite in a point-to-point setup	40
Configure the AirBridge as an access point	42
Configure the AirBridge as a client bridge	45
3. Manage the Wired Network Settings	49
Specify a static IPv4 address for the AirBridge	50
Specify a link-local IPv6 address for the AirBridge	51
Reenable the DHCP client of the AirBridge	52
Manage the STP settings	53
4. Manage the WiFi and Radio Features	56
Recommended configuration order	57
Change the device name of the AirBridge	57
Change the country and region of operation	58
Change the AirBridge mode	59
Scan for neighboring access points	62
Specify the approximate distance for the WiFi connection	64
Manage the 5 GHz SSIDs and WiFi security	65
Change the 5 GHz SSID or WiFi security mode for a satellite	67
Change or configure a new 5 GHz SSID for a master with the AirBridge mode enabled	68
Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled	71
Change the 5 GHz SSID or WiFi security mode for a client bridge	75
Change or configure a 5 GHz SSID for an access point	76
Configure a guest network on an access point	80
Set up WPA2-Enterprise security on a master or access point	81
Set up WPA2-Enterprise security on a satellite or client bridge	84
Manage the settings for the 2.4 GHz management SSID	86
Change the passphrase for the 2.4 GHz management SSID	86
Disable the idle time-out for the 2.4 GHz management SSID	87
Disable the 2.4 GHz management SSID	88
5. Manage Advanced WiFi and Radio Features	90
Recommended configuration order	91
Manage the channel high throughput mode	91
Manage the channel or channels	92
Manage the radio transmit power	94
Change the bit rate	95
Manage client limits	96
Manage time slot assignments to satellites	98
Manage the satellite priority	99
Set up a WiFi on/off schedule for a 5 GHz SSID	100
Set up a MAC filter for a 5 GHz SSID	102
Set up a RADIUS accounting server on a master or access point	104
Manually block a WiFi client or connection from a 5 GHz SSID	105
Configure traffic shaping for a 5 GHz SSID	106
Change the DHCP server settings for a guest WiFi network	108
6. Maintain the AirBridge	110
Change the management mode to NETGEAR Insight Mode or Standalone Mode	111
Change the management mode to NETGEAR Insight Mode	112
Change the management mode to Standalone Mode	113
Upgrade the firmware on the AirBridge	113
Reboot the AirBridge from the local browser UI	115
Schedule the AirBridge to reboot	116
Manage the configuration file of the AirBridge	117
Back up the AirBridge configuration settings	117
Restore the AirBridge configuration settings	118
Reset the AirBridge to factory default settings	119
Manage the date and time settings	120
Configure and view the logs	122
View and manage the system log	122
Set up a remote log server	124
Set up email alerts	125
Manage access security settings	127
Change the local login password	127
Manage the HTTPS settings	128
Manage the SSH settings	129
Specify a management VLAN	130
7. Monitor the AirBridge and its Network Connections	132
View the device status and other information	133
View the 5 GHz WiFi connections	137
View the CPU load on the AirBridge	139
View the 5 GHz WiFi and LAN traffic load	140
8. Perform Diagnostics and Troubleshooting	141
Send a ping	142
Send a traceroute request	143
Send a name server lookup request	144
Perform a speed test	145
Quick tips for troubleshooting	146
Troubleshoot with the LEDs	149
Power LED remains off	150
WLAN LED is off	150
A LAN LED is off while a device is connected	151
Troubleshoot the WiFi connectivity	152
Troubleshoot the WiFi connectivity between a satellite and a master	152
Troubleshoot the WiFi connectivity between a client bridge and an access point	153
Troubleshoot the WiFi connectivity between a WiFi client and a master or access point	154
You cannot log in to the AirBridge over a LAN connection	155
Changes are not saved	156
Troubleshoot your network using your computer ping utility	156
Test the LAN path from your computer to the AirBridge	156
Test the path from your computer to a remote device	157
A. Factory Default Settings and Technical Specifications	158
Factory default settings	159

Match case Limit results 1 per page

Connect over the Internet using the NETGEAR Insight Cloud

portal

The Insight Cloud portal is available for Insight Premium or Insight Pro subscribers. To

use the NETGEAR Insight Cloud portal to configure and manage the AirBridge as a

master or satellite, the AirBridge must already be connected to the Internet.

Note:

At this time, the NETGEAR Insight Cloud portal does not support the access

point and client bridge operation modes. To configure and manage the AirBridge as

an access point or client bridge, you first must change the management mode to

Standalone Mode, and then use the local browser UI. For more information, see Change

the

management

mode

NETGEAR

Insight

Mode

Standalone

Mode

on page 111.

IMPORTANT:

If you add the AirBridge to a NETGEAR Insight network location and

manage the AirBridge through the Insight app or Insight Cloud portal, the local device

password for the AirBridge changes. That is, after you add the AirBridge to an Insight

network location, the Insight network password for that location replaces the local device

password. To access the local browser UI, you must then enter the Insight network

password and not the local device password. If you later decide to remove the AirBridge

from the Insight network location or change the management mode to Web-browser

mode (see Change

the

management

mode

Standalone

Mode

on page 113), you must

continue to use the Insight network password to access the local browser UI until you

manually change the local device password on the AirBridge.

For more information about the Insight Cloud portal and the configuration and

management options that are available through the Insight Cloud portal, visit

insight.netgear.com

and see the NETGEAR knowledge base at

netgear.com/support/product/insight.aspx

To connect to the AirBridge over the Internet through the Insight Cloud portal:

Visit insight.netgear.com

The NETGEAR Account Login page displays.

Enter your Insight email address and password.

If you do not own an Insight account, you can create one.

Click the

button.

After you log in, you can do the following:

•

Add the AirBridge to the Cloud portal by entering its serial number.

•

Add the AirBridge to an Insight network location.

•

Configure and manage the AirBridge.

User Manual

Access the AirBridge and Use

the Easy Setup Method

Insight Instant AirBridge WBC502 User Manual