Netgear WBC502 User Manual - Page 148

You cannot connect a WiFi client to a 5 GHz SSID on a master or access point

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Insight Instant AirBridge WBC502 User Manual * You cannot connect a WiFi client to a 5 GHz SSID on a master or access point. If you cannot connect a WiFi client to a 5 GHz SSID on an AirBridge that functions as a master with the AirBridge mode disabled or as an access point: • Make sure that the AirBridge that functions as the master or access point is broadcasting a WiFi signal and is not disabled or turned off. • Make sure that the WiFi network name (SSID) and WiFi security settings of the 5 GHz SSID on the AirBridge and the WiFi settings on the WiFi client match exactly. For more information, see Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled on page 71 or Change or configure a 5 GHz SSID for an access point on page 76. • Make sure that the WiFi client supports the type of security that you are using for the AirBridge 5 GHz SSID (WPA2-PSK or WPA2-Enterprise). For more information, see Manage the 5 GHz SSIDs and WiFi security on page 65. • Make sure that the WiFi signal is not blocked by objects between the AirBridge and the WiFi client. • Make sure that the AirBridge's SSID broadcast is not disabled. If the AirBridge's SSID broadcast is disabled, the WiFi network name is hidden and does not display in the WiFi client's scanning list. To connect to a hidden network, you must enter the network name and the WiFi password. For more information about the SSID broadcast, see Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled on page 71 or Change or configure a 5 GHz SSID for an access point on page 76. • Make sure that the WiFi client does not use a static IP address but is configured to receive an IP address automatically with DHCP. (For most devices, DHCP is the default setting.) • Make sure that the WiFi client is not inadvertently blocked on the 5 GHz SSID of the master or access point. For more information, see Set up a MAC filter for a 5 GHz SSID on page 102. • Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master or access point. For more information, see Set up a WiFi on/off schedule for a 5 GHz SSID on page 100. * You cannot connect over Ethernet to the local browser UI. If you cannot access the local browser UI by connecting an Ethernet cable to the LAN2 port on the AirBridge, try the following: • Make sure that the Ethernet cables are securely plugged in. • Make sure that you use the correct IP address and subnet of the AirBridge. Perform Diagnostics and 148 Troubleshooting User Manual

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* You cannot connect a WiFi client to a 5 GHz SSID on a master or access point
.
If you cannot connect a WiFi client to a 5 GHz SSID on an AirBridge that functions as a
master with the AirBridge mode disabled or as an access point:
•
Make sure that the AirBridge that functions as the master or access point is
broadcasting a WiFi signal and is not disabled or turned off.
•
Make sure that the WiFi network name (SSID) and WiFi security settings of the 5 GHz
SSID on the AirBridge and the WiFi settings on the WiFi client match exactly. For
more information, see Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
disabled
on page 71 or Change
or
configure
a
5
GHz
SSID
for
an
access
point
on page 76.
•
Make sure that the WiFi client supports the type of security that you are using for
the AirBridge 5 GHz SSID (WPA2-PSK or WPA2-Enterprise). For more information,
see Manage
the
5
GHz
SSIDs
and
WiFi
security
on page 65.
•
Make sure that the WiFi signal is not blocked by objects between the AirBridge and
the WiFi client.
•
Make sure that the AirBridge’s SSID broadcast is not disabled.
If the AirBridge’s SSID broadcast is disabled, the WiFi network name is hidden and
does not display in the WiFi client’s scanning list. To connect to a hidden network,
you must enter the network name and the WiFi password. For more information
about the SSID broadcast, see Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
disabled
on page 71 or Change
or
configure
a
5
GHz
SSID
for
an
access
point
on page 76.
•
Make sure that the WiFi client does not use a static IP address but is configured to
receive an IP address automatically with DHCP. (For most devices, DHCP is the default
setting.)
•
Make sure that the WiFi client is not inadvertently blocked on the 5 GHz SSID of the
master or access point. For more information, see Set
up
a
MAC
filter
for
a
5
GHz
SSID
on page 102.
•
Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master
or access point. For more information, see Set
up
a
WiFi
on/off
schedule
for
a
5
GHz
SSID
on page 100.
* You cannot connect over Ethernet to the local browser UI
.
If you cannot access the local browser UI by connecting an Ethernet cable to the LAN2
port on the AirBridge, try the following:
•
Make sure that the Ethernet cables are securely plugged in.
•
Make sure that you use the correct IP address and subnet of the AirBridge.
User Manual
148
Perform Diagnostics and
Troubleshooting
Insight Instant AirBridge WBC502 User Manual