Netgear WBC502 User Manual - Page 152

Troubleshoot the WiFi connectivity

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Insight Instant AirBridge WBC502 User Manual Troubleshoot the WiFi connectivity Tip: If you want to change the WiFi settings of the AirBridge's network, use a wired connection to avoid being disconnected when the new WiFi settings take effect. Troubleshoot the WiFi connectivity between a satellite and a master If you cannot connect a satellite to an AirBridge that functions as a master, check these items: • Make sure that the AirBridge that functions as a master is broadcasting a WiFi signal and is not disabled or turned off. • On the satellite, make sure that the right signal strength indicator (SSI) LED is solid green or the middle SSI LED is solid amber. For more information about hardware setup troubleshooting and about the SSI LEDs, which indicate the strength of the signal for the WiFi connection either between the satellite and the master, see the hardware installation guide, which you can download by visiting netgear.com/support/download/. • Make sure that the WLAN LED on the AirBridge is not off. - Master. If the WLAN LED is off on a master, none of the 5 GHz SSIDs might be enabled. For more information , see Change or configure a new 5 GHz SSID for a master with the AirBridge mode enabled on page 68 or Change or configure a new 5 GHz SSID for a master with the AirBridge mode disabled on page 71. - Satellite. If the WLAN LED is off on a satellite, the satellite did not connect to the master. Make sure that you configured the satellite correctly. For more information, see Configure the AirBridge as a satellite in a point-to-point setup on page 40. • Make sure that the satellite is not inadvertently blocked on the 5 GHz SSID of the master. For more information, see Set up a MAC filter for a 5 GHz SSID on page 102. • Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master. For more information, see Set up a WiFi on/off schedule for a 5 GHz SSID on page 100. • Wait to see if the 5 GHz radio on the AirBridge is in the process of changing to a different channel. If the 5 GHz radio is functioning on a DFS channel that is also being used as a weather channel or by a radar, the 5 GHz radio must halt operation for a period from 1 to 10 minutes, and move to another channel. This delay causes a satellite to lose its WiFi connection while the AirBridge waits to reestablish radio operation on a different channel. Perform Diagnostics and 152 Troubleshooting User Manual

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Troubleshoot the WiFi connectivity
Tip:
If you want to change the WiFi settings of the AirBridge’s network, use a wired
connection to avoid being disconnected when the new WiFi settings take effect.
Troubleshoot the WiFi connectivity between a satellite and
a master
If you cannot connect a satellite to an AirBridge that functions as a master, check these
items:
•
Make sure that the AirBridge that functions as a master is broadcasting a WiFi signal
and is not disabled or turned off.
•
On the satellite, make sure that the right signal strength indicator (SSI) LED is solid
green or the middle SSI LED is solid amber.
For more information about hardware setup troubleshooting and about the SSI LEDs,
which indicate the strength of the signal for the WiFi connection either between the
satellite and the master, see the hardware installation guide, which you can download
by visiting netgear.com/support/download/
.
•
Make sure that the WLAN LED on the AirBridge is not off.
-
Master
. If the WLAN LED is off on a master, none of the 5 GHz SSIDs might be
enabled. For more information , see Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
enabled
on page 68 or Change
or
configure
a
new
5
GHz
SSID
for
a
master
with
the
AirBridge
mode
disabled
on page 71.
-
Satellite
. If the WLAN LED is off on a satellite, the satellite did not connect to the
master.
Make sure that you configured the satellite correctly. For more information, see
Configure
the
AirBridge
as
a
satellite
in
a
point-to-point
setup
on page 40.
•
Make sure that the satellite is not inadvertently blocked on the 5 GHz SSID of the
master. For more information, see Set
up
a
MAC
filter
for
a
5
GHz
SSID
on page 102.
•
Make sure that a WiFi on/off schedule is not active on the 5 GHz SSID of the master.
For more information, see Set
up
a
WiFi
on/off
schedule
for
a
5
GHz
SSID
on page
100.
•
Wait to see if the 5 GHz radio on the AirBridge is in the process of changing to a
different channel. If the 5 GHz radio is functioning on a DFS channel that is also being
used as a weather channel or by a radar, the 5 GHz radio must halt operation for a
period from 1 to 10 minutes, and move to another channel. This delay causes a
satellite to lose its WiFi connection while the AirBridge waits to reestablish radio
operation on a different channel.
User Manual
152
Perform Diagnostics and
Troubleshooting
Insight Instant AirBridge WBC502 User Manual