Panasonic AG-MDC20GJ / AG-MDR25PJ AG-MDR25 Camera Recorder Operating Instructi - Page 248
When using Windows], When using Mac]
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Problem Check points ≥ Perform access via "https://" when using the HTTPS function. Entry of the port number is also required. (l 180) ≥ Confirm if the set IP address is not duplicate of another device. ≥ Check out the IP addresses of the unit, access devices (PC/mobile terminal/ controller, etc.) and any other cameras. No access is possible from the web browser ≥ Confirm if the set subnet mask matches the network subnet mask at the installation. Check out the subnet mask settings of the unit and access devices, and then consult with the network administrator. (l 129, 167) ≥ Confirm if the web browser is set to [Use proxy server]. (When this unit is connected to the same subnet mask as the PC) If a proxy server has been set using the "proxy setting" of the web browser, it is recommended that a "Don't use proxy" address be selected as the unit's IP address setting. ≥ Confirm the default gateway set in this unit. (When this unit is connected to a different subnet mask as the PC) Check out the default gateway that has been set for the unit, and then consult with the network administrator. (l 129, 167) ≥ The network may get disconnected when the PC goes into sleep. After canceling the sleep mode, reload the screen as necessary. Cannot access the Camera Head or the unit from the mobile terminal. ≥ Check whether the URL has been entered correctly. When accessing the unit from a mobile terminal, "/mobile" must be added to the end of the URL used to access the unit from a PC. (l 191) ≥ Confirm if the SSL encryption format of the HTTPS on the mobile terminal is different from this unit. Set [HTTPS] - [Connection] for the unit to [HTTP], and initiate access again. (l 174) [Reached the concurrent access limit.] is displayed in the main area ≥ The number of users who are accessing the unit at the same time has exceeded the maximum limit. ≥ Depending on the frame rate and image quality of the transmitted image, the number of users who can access the unit at the same time varies. [H.264] cannot be selected ≥ [H.264] cannot be selected when the Priority Mode selection is anything other than "IP". Only JPEG images can be displayed on the Live screen. (l 33, 145) ≥ The images may not be refreshed or other trouble may occur with some web browsers or their version which is being used. The images are not refreshed ≥ Image display may be suspended if the network is congested or the unit is being accessed excessively. ≥ When the IP video settings of the unit have been changed, the display of the images may be suspended temporarily. Check the status of access to the unit, and stop any access which can be suspended. Then take one of the following steps. [When using Windows] Press the [F5] key on the keyboard of the PC to request that the settings be acquired. [When using Mac] Press the [Command] + [R] keys on the keyboard of the PC to request that the settings be acquired. [When using a mobile terminal] Refresh the screen by, for instance, pressing the [Refresh] button of the web browser to request that the settings be acquired. - 248 -
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