Panasonic AG-MDC20GJ / AG-MDR25PJ AG-MDR25 Camera Recorder Operating Instructi - Page 250

Problem Check points The authentication screen appears repeatedly ≥ Has the user name or password been changed? If you change the user name and password of the user currently logged in from a separate web browser while the unit is being accessed, the authentication screen appears each time the screen display is changed. Close the web browser, and initiate access to the unit again. (l 165, 166) ≥ Has the method for user authentication been changed? If you change the [User auth.] # [Authentication] setting, close the web browser and initiate access again. (l 165) ≥ The display becomes slower when accessing with the HTTPS mode due to decryption. ≥ If this unit is located on the same local network and is being accessed via proxy, set the web browser so it will not go through a proxy. Screens displays take a while to appear and operations are slower ≥ When multiple users access the unit's IP videos at the same time, image display and operations may take some time to occur, and the refresh speed of the IP videos may drop. ≥ Depending on the performance of the PC, the screen display images will be displayed later than the actual images if the H.264 image format is set to 1920k1080 (60fps or 50fps). Also, the motion of the screen display images may not be smooth immediately after opening the web screen. (l 150) ≥ This may occur when recording to the SD card and using IP streaming (JPEG) simultaneously with [PRIORITY MODE] set to [REC/PB(4K)]. Lower the frame rate and image quality of the IP streaming (JPEG). H.264 images are not displayed ≥ A firewall or some other function may be filtering UDP traffic. Allow UDP traffic or set [Internet mode (over HTTP)] to [On] to view H.264 images by using HTTP communication. (l 150) The images break up ≥ Convergence of transmission lines or some other factor may be making it impossible for the video information to be transmitted properly, causing the images to break up. Consult with the network administrator. The screen goes dark when the mobile terminal is left standing for a while ≥ Turn the power-saving function of the mobile terminal OFF so that images are displayed at all times. When multiple web browsers are running to display H.264 images, multiple images appear sequentially in a single web browser. ≥ [When using Windows] This may occur depending on the combination of the PC display adaptor and the driver. If this occurs, first update the driver of the display adaptor to the latest version. If this does not resolve the problem, adjust the hardware accelerator function as follows. This section describes the procedure for Windows 7 as an example. Changing the settings may not be possible, depending on your environment. 1 Right-click on the desktop, and select [Screen Resolution] from the menu. 2 Click [Advanced settings]. 3 Select the [Troubleshoot] tab, and click [Change setting]. 4 If the [User Account Control] dialog box appears, click [Yes]. (When logged on with an account other than an administrator account, enter the password (and user name if necessary), and click [Yes].) 5 Change to [Hardware acceleration] setting to [None] at the far left, and click [OK]. - 250 -