Toshiba Satellite E305 PSE30C-00E00C Users Manual Canada; English - Page 124

Optical disc drive, Memory media card

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Troubleshooting Optical disc drive For more information, refer to Chapter 3, Operating Basics. Problem Procedure You cannot access a CD/DVD/BD in the drive Make sure the drive's disc tray is securely closed. Press gently until it clicks into place. Open the disc tray and make sure the CD/DVD/BD is properly seated. It should lie flat with the label facing up. A foreign object in the disc tray could block laser light from reading the CD/DVD/BD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD/BD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to the Media care section in Chapter 3 for details on cleaning. Memory media card For further information, please refer to Chapter 3, Operating Basics. Problem Procedure Memory media card error occurs Remove the memory media card from the computer and then reinsert it in order to ensure it is firmly connected. If the problem persists, then you should refer to the documentation supplied with your memory media card for further information. You cannot write to a memory media card Remove the memory media card from the computer and check to ensure that it is not write protected. You cannot read a file Check to ensure the required file is actually on the memory media card that is inserted into the computer. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-9

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User’s Manual
6-9
Troubleshooting
Optical disc drive
For more information, refer to Chapter 3,
Operating Basics
.
Memory media card
For further information, please refer to Chapter 3,
Operating Basics
.
Problem
Procedure
You cannot access
a CD/DVD/BD in the
drive
Make sure the drive’s disc tray is securely
closed.
Press gently until it clicks into place.
Open the disc tray and make sure the
CD/DVD/BD is properly seated. It should lie flat
with the label facing up.
A foreign object in the disc tray could block laser
light from reading the CD/DVD/BD. Make sure
there is no obstruction. Remove any foreign
object.
Check whether the CD/DVD/BD is dirty. If it is,
wipe it with a clean cloth dipped in water or a
neutral cleaner. Refer to the
Media care
section
in Chapter 3 for details on cleaning.
Problem
Procedure
Memory media card
error occurs
Remove the memory media card from the
computer and then reinsert it in order to ensure it
is firmly connected.
If the problem persists, then you should refer to
the documentation supplied with your memory
media card for further information.
You cannot write to a
memory media card
Remove the memory media card from the
computer and check to ensure that it is not write
protected.
You cannot read a file
Check to ensure the required file is actually on
the memory media card that is inserted into the
computer.
If you are still unable to resolve the problem,
contact TOSHIBA Support.