Toshiba Tecra A3-S711 User Manual - Page 157

CD-RW/DVD-ROM drive

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Troubleshooting CD-RW/DVD-ROM drive For more information, refer to Chapter 4, Network and Entertainment. Problem Procedure You cannot access a CD/DVD in the drive. Make sure the drive's drawer is securely. Press gently until it clicks into place. Open the drawer and make sure the CD/DVD is properly seated. It should lie flat with the label facing up. A foreign object in the drawer could block laser light from reading the CD/DVD. Make sure there is no obstruction. Remove any foreign object. Check whether the CD/DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. Refer to Media care section in Chapter 4 for details on cleaning. Some CD/DVDs run correctly, but others do not. The software or hardware configuration may be causing a problem. Make sure the hardware configuration matches your software's needs. Check the CD/DVD's documentation. Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text, Photo CD™ (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), CD-G (Audio CD only). Recordable: CD-R, CD-RW, CD Check the region code on the DVD. It must match that on the CD-RW/DVD-ROM drive. Region codes are listed in Chapter 2, The Grand Tour. Cannot write correctly If you have trouble writing, make sure you are observing the following precautions: ■ Use only media recommended by TOSHIBA. ■ Do not use the mouse or keyboard during writing. ■ Use only the software supplied with the computer for recording. ■ Do not run or start other software during writing. ■ Do not jar the computer during writing. ■ Do not connect/ disconnect external devices or install/remove internal cards during writing. If problems persist, contact your dealer. TECRA A3/S2 9-9

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TECRA A3/S2
9-9
Troubleshooting
CD-RW/DVD-ROM
drive
For more information, refer to Chapter 4,
Network and Entertainment
.
Problem
Procedure
You cannot access a
CD/DVD in the drive.
Make sure the drive's drawer is securely.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to
Media care
section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others
do not.
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD's documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM:
DVD-ROM, DVD-Video
CD-ROM:
CD-DA, CD-Text, Photo CD™
(single/multi-session), CD-ROM
Mode 1, Mode 2, CD-ROM XA
Mode 2 (Form1, Form2), Enhanced
CD (CD-EXTRA), CD-G (Audio CD
only).
Recordable:
CD-R, CD-RW, CD
Check the region code on the DVD. It must match
that on the CD-RW/DVD-ROM drive. Region
codes are listed in Chapter 2,
The Grand Tour
.
Cannot write correctly
If you have trouble writing, make sure you are
observing the following precautions:
■
Use only media recommended by TOSHIBA.
■
Do not use the mouse or keyboard during
writing.
■
Use only the software supplied with the
computer for recording.
■
Do not run or start other software during
writing.
■
Do not jar the computer during writing.
■
Do not connect/ disconnect external devices
or install/remove internal cards during writing.
If problems persist, contact your dealer.