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ZyXEL ARMOR Z1 - Model NBG6816 User Guide - Page 153

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Chapter 16 Troubleshooting 2 The default IP address of the ARMOR Z1 in Router Mode is 192.168.1.1. If the ARMOR Z1 obtains a WAN IP address in the same subnet as the LAN IP address 192.168.1.1, the default LAN IP address will be changed to 10.0.0.1 automatically. See Auto-IP Change on page 68 for more information. The default IP address of the ARMOR Z1 in Access Point Mode is 192.168.1.2. • If you changed the IP address (Section 12.4 on page 103), use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don't know the IP address of my ARMOR Z1. 3 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 4 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled. See Appendix B on page 164. 5 Make sure your computer is in the same subnet as the ARMOR Z1. (If you know that there are routers between your computer and the ARMOR Z1, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Section 12.4 on page 103. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the ARMOR Z1. See Section 12.4 on page 103. 6 Reset the device to its factory defaults, and try to access the ARMOR Z1 with the default IP address. See Section 1.5 on page 11. 7 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions • Try to access the ARMOR Z1 using another service, such as Telnet. If you can access the ARMOR Z1, check the remote management settings and firewall rules to find out why the ARMOR Z1 does not respond to HTTP. • If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port. I can see the Login screen, but I cannot log in to the ARMOR Z1. 1 Make sure you have entered the password correctly. The default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 2 This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. 3 Disconnect and re-connect the power adaptor or cord to the ARMOR Z1. 4 If this does not work, you have to reset the device to its factory defaults. See Section 16.5 on page 155. ARMOR Z1 User's Guide 153

Section	Page
ARMOR Z1	1
Contents Overview	3
Table of Contents	4
User’s Guide	9
Introduction	10
1.1 Overview	10
1.2 Applications	10
1.3 Ways to Manage the ARMOR Z1	10
1.4 Good Habits for Managing the ARMOR Z1	11
1.5 Resetting the ARMOR Z1	11
1.5.1 How to Use the RESET Button	11
1.6 The WPS Button	11
1.7 LEDs	12
1.8 Wall Mounting	14
Introducing the Web Configurator	16
2.1 Overview	16
2.2 Accessing the Web Configurator	16
2.2.1 Login Screen	17
2.2.2 Change Default Password Screen	17
eaZy 123 Wizard	19
3.1 Overview	19
3.2 Accessing the eaZy 123 Wizard	19
3.3 Internet Type	20
3.3.1 WAN Selection Type: Automatic - DHCP	21
3.3.2 WAN Selection Type: PPPoE	21
3.3.3 WAN Selection Type: Static	22
3.4 Wireless Network	23
ARMOR Z1 Modes	27
4.1 Overview	27
4.1.1 Web Configurator Modes	27
4.1.2 Device Modes	27
Easy Mode	28
5.1 Overview	28
5.2 What You Can Do	28
5.3 What You Need to Know	29
5.4 Navigation Panel	29
5.5 Network Map	29
5.6 Control Panel	31
5.6.1 Parental Control	32
5.6.2 Guest Wi-Fi	32
5.6.3 Notification	33
5.6.4 Wi-Fi	34
5.6.5 LED	35
Router Mode	36
6.1 Overview	36
6.2 Router Mode Status Screen	36
6.2.1 Navigation Panel	39
Access Point Mode	42
7.1 Overview	42
7.2 What You Can Do	42
7.3 What You Need to Know	42
7.3.1 Setting your ARMOR Z1 to AP Mode	43
7.3.2 Accessing the Web Configurator in Access Point Mode	43
7.3.3 Configuring your WLAN and Maintenance Settings	44
7.4 AP Mode Status Screen	44
7.4.1 Navigation Panel	46
7.5 LAN Screen	46
Tutorials	49
8.1 Overview	49
8.2 Set Up a Wireless Network Using WPS	49
8.2.1 Push Button Configuration (PBC)	49
8.2.2 PIN Configuration	50
8.3 Connect to ARMOR Z1 Wireless Network without WPS	51
8.3.1 Configure Your Notebook	53
8.4 Using Guest SSIDs on the ARMOR Z1	55
8.4.1 Configuring Security Settings of Guest SSIDs	56
Technical Reference	59
Status	60
9.1 Overview	60
9.1.1 What You Can Do	60
9.2 Live Network Monitor Screen	60
9.3 Common Usage Screen	62
9.4 Download Traffic Statistics Screen	63
9.5 DHCP Table Screen	64
9.6 WLAN 2.4G/5G Clients Screen	65
WAN	66
10.1 Overview	66
10.2 What You Can Do	66
10.3 What You Need To Know	66
10.3.1 Configuring Your Internet Connection	67
10.4 Internet Connection Screen	69
10.4.1 IPoE Encapsulation	69
10.4.2 PPPoE Encapsulation	74
10.5 NAT	78
10.5.1 General Screen	78
10.5.2 Port Trigger Screen	80
10.6 Dynamic DNS Screen	81
Wireless LAN	83
11.1 Overview	83
11.1.1 What You Can Do	84
11.1.2 What You Should Know	84
11.2 Wireless Screen	88
11.3 Wireless Security	90
11.3.1 No Security	90
11.3.2 WPA-PSK/WPA2-PSK	91
11.3.3 WPA/WPA2	92
11.4 Guest Wireless Screen	94
11.4.1 Guest Wireless Edit	94
11.5 MAC Filter Screen	96
11.6 Advanced Screen	97
11.7 WPS Screen	98
11.8 Scheduling Screen	100
LAN	102
12.1 Overview	102
12.2 What You Can Do	102
12.3 What You Need To Know	102
12.4 LAN IP Screen	103
12.5 Static DHCP Screen	104
12.6 IPv6 LAN Screen	105
Applications	107
13.1 Overview	107
13.1.1 What You Can Do	107
13.1.2 What You Need To Know	107
13.1.3 Before You Begin	109
13.2 Parental Control	109
13.2.1 General Screen	109
13.2.2 Notification Screen	113
13.3 Bandwidth Management	115
13.3.1 Bandwidth Screen	116
13.3.2 Priorities Screen	117
13.4 USB Media Sharing Screen	118
13.5 UPnP Screen	120
13.6 File Sharing	121
13.6.1 SAMBA Server Screen	121
13.6.2 FTP Server Screen	123
13.6.3 Example of Accessing Your Shared Files From a Computer	124
13.7 One Connect Screen	128
13.8 Technical Reference	128
Security	131
14.1 Overview	131
14.1.1 What You Can Do	131
14.1.2 What You Need To Know	131
14.2 IPv4 Firewall Screen	132
14.3 IPv6 Firewall Screen	134
Maintenance	137
15.1 Overview	137
15.2 What You Can Do	137
15.3 General Screen	137
15.4 Password Screen	138
15.5 Time Screen	139
15.6 Firmware Upgrade Screen	141
15.7 Backup/Restore Screen	142
15.8 Restart Screen	143
15.9 Language Screen	143
15.10 Remote Management Screen	144
15.10.1 Remote Access	144
15.10.2 Wake On LAN	146
15.11 Log Screen	147
15.12 System Operation Mode Overview	148
15.13 Operation Mode Screen	149
Troubleshooting	151
16.1 Overview	151
16.2 Power, Hardware Connections, and LEDs	151
16.3 ARMOR Z1 Access and Login	152
16.4 Internet Access	154
16.5 Resetting the ARMOR Z1 to Its Factory Defaults	155
16.6 Wireless Connections	155
16.7 USB Device Problems	157
Customer Support	158
Pop-up Windows, JavaScript and Java Permissions	164
Setting Up Your Computer’s IP Address	173
Common Services	199
Legal Information	203

Match case Limit results 1 per page

Chapter 16 Troubleshooting

ARMOR Z1 User’s Guide

153

The default IP address of the ARMOR Z1 in

Router Mode

192.168.1.1

. If the ARMOR Z1 obtains

a WAN IP address in the same subnet as the LAN IP address 192.168.1.1, the default LAN IP

address will be changed to 10.0.0.1 automatically. See

Auto-IP Change on page 68

for more

information.

The default IP address of the ARMOR Z1 in

Access Point Mode

192.168.1.2

•

If you changed the IP address (

Section 12.4 on page 103

), use the new IP address.

•

If you changed the IP address and have forgotten it, see the troubleshooting suggestions for

don’t know the IP address of my ARMOR Z1.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick

Start Guide.

Make sure your Internet browser does not block pop-up windows and has JavaScript and Java

enabled. See

Appendix B on page 164

Make sure your computer is in the same subnet as the ARMOR Z1. (If you know that there are

routers between your computer and the ARMOR Z1, skip this step.)

•

If there is a DHCP server on your network, make sure your computer is using a dynamic IP

address. See

Section 12.4 on page 103

•

If there is no DHCP server on your network, make sure your computer’s IP address is in the

same subnet as the ARMOR Z1. See

Section 12.4 on page 103

Reset the device to its factory defaults, and try to access the ARMOR Z1 with the default IP address.

See

Section 1.5 on page 11

If the problem continues, contact the network administrator or vendor, or try one of the advanced

suggestions.

Advanced Suggestions

•

Try to access the ARMOR Z1 using another service, such as Telnet. If you can access the ARMOR

Z1, check the remote management settings and firewall rules to find out why the ARMOR Z1

does not respond to HTTP.

•

If your computer is connected to the

WAN

port or is connected wirelessly, use a computer that is

connected to a

LAN

ETHERNET

port.

I can see the

screen, but I cannot log in to the ARMOR Z1.

Make sure you have entered the password correctly. The default password is

1234

. This field is

case-sensitive, so make sure [Caps Lock] is not on.

This can happen when you fail to log out properly from your last session. Try logging in again after

5 minutes.

Disconnect and re-connect the power adaptor or cord to the ARMOR Z1.

If this does not work, you have to reset the device to its factory defaults. See

Section 16.5 on page

155