Canon VIXIA HF R400 Instruction Manual - Page 172
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Wi-Fi authentication unsuccessful - Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. - If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's configuration screen. Wi-Fi cannot be used while the wireless microphone is attached - The camcorder's Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off. Wi-Fi connection terminated - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. - The camcorder may not be able to connect to the access point if too many devices are accessing it. After a short while, establish the connection again. Wi-Fi error Incorrect authentication method - Make sure the camcorder and access point are correctly configured. - Make sure the camcorder and access point are using the same authentication/encryption method and encryption key. - If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's configuration screen. Wi-Fi error Incorrect encryption key - The encryption key (password) is case sensitive so make sure to enter it correctly. Wi-Fi error Incorrect encryption method - Make sure the camcorder and access point are using the same authentication/encryption method. - If the access point is using MAC address filtering, enter the camcorder's MAC address in the access point's configuration screen. Wireless communication is not working correctly - Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. - Turn off the camcorder and wireless router. After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. List of Messages for Web Services Check network settings - The network settings in the camcorder are not correctly configured. Check the connection point, SSID and other network settings. 172 Additional Information