Compaq ProLiant 1000 User Guide: Online Storage Controller Recovery Option
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- Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 1
ONLINE STORAGE CONTROLLER RECOVERY OPTION USER GUIDE - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 2
Online Storage Controller Recovery Option User Guide First Edition (September 1997) Part Number 295586-001 Compaq Computer Corporation - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 3
than its own strictly as stated in Compaq product warranties. Compaq, SMART-2, ProLiant, and NetFlex are registered with the United States Patent and Trademark Office. Netelligent and ProSignia are trademarks and/or service marks of Compaq Computer Corporation. Microsoft, Windows, and Windows NT - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 4
iii Contents How To Use This Guide How this Guide is Arranged vii Symbols In Text...viii Symbols in Equipment ...ix Getting Help ...xi Telephone Numbers xi Compaq Web Site xiii Chapter 1 Elements of the Online Storage Controller Recovery Option Solution Hardware Requirements 1-1 Software - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 5
OSCRO Installation 3-5 Installing the Recovery Server Switch in the ProLiant Storage System/F or /U .. 3-6 Upgrading the SMART-2 Array Controller Firmware 3-9 Updating the SMART-2 Array Controller Device Drivers 3-10 Loading the Compaq SSD for Windows NT 3-10 Installation ...3-13 Installing the - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 6
Troubleshooting Controllers Must Be Matched 5-1 Planning for OSCRO when RSO is in Use 5-1 Incorrect Cabling ...5-1 Cross Connection 5-2 Unilateral Connection 5-4 Mismatched Controller Pairs 5-6 Clearing a Cable Check Error 5-7 Verify Does Not Switch Back 5-7 Wrong Device Driver User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 7
B-2 Japanese Notice ...B-3 Australian Notice...B-3 Appendix C Building Diskettes from the SmartStart and Support Software CD Building Diskettes for the SMART-2 Array Controller Firmware Upgrade C-1 Building Diskettes for the Compaq System Configuration Utility version 2.36 rev. A ...C-4 Index - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 8
Guide This guide provides procedures for configuring, installing, maintaining, and supporting the Online Storage Controller Recovery Option (OSCRO). It is designed to be a reference for implementing and troubleshooting OSCRO configurations. The other high-availability options in the Recovery Server - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 9
Guide Appendixes include important information related to electrostatic discharge, regulatory compliance notices, and how to build diskettes from the SmartStart and Support Software CD in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 10
appear in uppercase Type When you are instructed to type information, type the information without pressing the Enter key Enter When you are instructed to enter information, type the information and the surface to cool before touching. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 11
x How To Use This Guide WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator-serviceable parts. To reduce the risk of injury from electrical shock hazards, do not open this enclosure. WARNING - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 12
problem and have exhausted the information in this guide, you can get further information and other help in the following locations. Telephone Numbers Contact your nearest Compaq Authorized Reseller or Service numbers listed below Compaq Worldwide Technical Support Telephone Numbers Location - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 13
xii How To Use This Guide Compaq Worldwide Technical Support Telephone Numbers Continued Location Voice FAX Chile 562-274-3007 China 86-10-834-6721 86-10-834-6713 Colombia 571-345-0266 571-312- - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 14
this product as well as the latest drivers and Flash ROM images. You can access the Compaq Web site by logging on to the Internet at http://www.compaq.com. OSCRO Suggestions and Comments For suggestions and comments about OSCRO, please send e-mail to: [email protected] using OSCRO in the Subject - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 15
to install either the Standby Recovery Server or the On-Line Recovery Server option, please direct your attention to the Recovery Server Option User Guide (part number 213818-004). Hardware Requirements The following hardware components are required for OSCRO: Compaq ProLiant or ProSignia server For - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 16
OSCRO is on the Compaq SmartStart and Support Software CD included in the kit. This CD includes the Compaq Support Software for Microsoft Windows NT (SSD) (version 2.02 or later) and updated firmware and device drivers for the Compaq SMART-2 Array Controllers. For instructions on how to build - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 17
, you need to install a routable protocol that supports RPC (such as TCP/IP). The ROMPaq for the SMART-2 firmware upgrade (version 1.94 or later) is included on the SmartStart and Support Software CD in the Recovery Server Option /U kit. It can also be found on the Compaq Web site. Kit Contents - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 18
Storage Recovery Option Solution The contents of the Recovery Server Option /U kit are illustrated in Figure 1-2. When implementing necessary items before beginning the installation. 196268 189620 007678 213807 189646 Important Card RSO User Guide OSCRO User Guide Figure 1-2. Kit Contents ( - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 19
first two option solutions minimize server downtime by automatically transferring operations from a failed server to a backup server. OSCRO, on the the introduction of OSCRO and its two-way switching capability, Compaq offers fault tolerance for mass storage controllers implemented at the hardware - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 20
controller is active and the other remains in standby mode. Should a problem occur with the active controller, the SMART-2 device driver switches traffic to the standby controller without loss of data or interruption of service (see Figure 2-1). 1 0 1 0 Active Standby 1 0 1 Failed Active Device - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 21
OSCRO extends the reliability of Windows NT servers by ensuring continuing operation of the system, even when a mass storage controller fails. The Compaq Online Storage Controller Recovery Utility for Windows without shutting the system down. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 22
2-4 Functionality and Configuration Options Configuration Options This section outlines the configuration guidelines involved in establishing highly reliable I/O using OSCRO. Table 2-1 lists the RAID options available and details the requirements and benefits of each option. Raid Level 0 0 1 1 - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 23
RAID 0 provides protection against failure of a SMART-2 Array Controller, but does not provide any data protection if a disk fails. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 24
and a single ProLiant Storage System/F or /U equipped with the Recovery Server Switch. The Compaq Online Storage Controller Server Option (RSO) installed from an earlier version of the Recovery Server Option kit, you must disable that option, upgrade the Recovery Server Switch in the ProLiant - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 25
always be connected to the primary port of the ProLiant Storage System to provide consistent recovery after complete power loss to the server and the storage system. When the power is cycled on the ProLiant Storage System, the Recovery Server Switch inside is reset and the primary port becomes - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 26
must be given default access to the ProLiant Storage System after power is restored. Dual-Channel Configuration Dual-channel SMART-2 Array Controllers are capable of supporting two ProLiant Storage Systems. A controller pair can support a pair of ProLiant Storage Systems as long as the cabling - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 27
Storage 1 System 2 /F or /U 1 ProLiant Storage 1 System 2 /F or /U 2 Active Standby Device Driver Figure 2-3. Dual-Channel Controller Pair -- Logical Diagram Multiple Controller Pairs An OSCRO multiple controller pair configuration would be required in an installation that needs mass - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 28
with four slots. Such systems are limited to implementing two dual-channel configurations. NOTE: Newer ProLiant servers have knockout slots built in to the case and do not require installation of the knockout panel assembly. Internal vs. External Boot Device OSCRO implementation does not require - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 29
account. 2. Install new controllers, if necessary. Minimally, you should label the cables you will use for OSCRO and connect them based on the OSCRO configuration you have selected. 3. Upgrade the SMART-2 controller firmware and device drivers. 4. Load the OSCRO software. 5. Use the Compaq Online - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 30
no slots, you can replace it with the knockout panel included in the Recovery Server Option /U kit. Newer ProLiant servers are equipped with knockout slots and thus do not require knockout panel installation Knockout Panels The number of possible controller pairs in your OSCRO implementation may be - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 31
Server or On-Line Recovery Server installed on your existing server, you need to de-install the Recovery Server Option now in place. If you have a duplexed ProLiant Storage System/F or /U, you may not want to implement OSCRO, because OSCRO does not support the device drivers or switching from Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 32
Installation of OSCRO effectively sets up a standby mass storage controller. Consequently, in an OSCRO implementation, at least one of the SMART-2 Array Controllers on the system is not electrically connected to the ProLiant Storage System at boot time. This condition, which is detected during Power - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 33
Controller Recovery Option. They include: 1. Installing the Recovery Server Switch in the ProLiant Storage System/F or /U 2. Upgrading the SMART-2 Array Controller firmware 3. Updating the SMART-2 device drivers 4. Loading the OSCRO software from the Compaq Support Software for Microsoft Windows NT - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 34
2, see Appendix C, "Building Diskettes from the SmartStart and Support Software CD," for instructions on how to create them. Installing the Recovery Server Switch in the ProLiant Storage System/F or /U The Recovery Server Switch must be installed in the ProLiant Storage System/F or /U that will be - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 35
3-7 FIG059.EPS Figure 3-1. Removing the Fast-Wide SCSI Interface Module in a Tower Server 3. Carefully slide in the Recovery Server Switch (Part Number 007678-001) as shown in Figure 3-2. Close the release tabs to lock the module in place. FIG060.EPS Figure 3-2. Sliding in the - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 36
the Online Storage Controller Switch Installation in a Rack Mount To install the Recovery Server Switch in a rack-mount ProLiant Storage System/F or /U: 1. Make sure the power on the ProLiant Storage System is turned off. 2. Looking at the back of the ProLiant Storage System, locate the original - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 37
3-4. Sliding in the Recovery Server Switch in a Rack-Mount Server Upgrading the SMART-2 Array Controller Firmware The firmware upgrade for SMART-2 Array Controllers is on the Compaq SmartStart and Support Software CD. To upgrade the firmware, follow the instructions on the ROMPaq (version 2.39 - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 38
Controller Device Drivers Updated device drivers for the SMART-2 Array Controllers are on the Compaq SSD for Windows NT (version 2.02 or later), which is on the Compaq SmartStart and Support Software CD included in the Recovery Server Option /U kit. Instructions for installing the Compaq SSD for - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 39
NT Setup Screen The screen shown in Figure 3-5 shows all of the components provided by the Compaq SSD for Windows NT. Table 3-1 describes the components that are and are not required for implementing the Online Storage Controller Recovery Option. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 40
. It provides a communications path between the SMART-2 device drivers and the Compaq Online Storage Controller Recovery Utility. Compaq Remote Monitor Yes Service The CPQRCMC service is required when implementing OSCRO on the local server or when setting up remote management capability. CPQRCMC - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 41
NetFlex-3 No Network Controller(s) Device drivers for Compaq network controllers. Power Down Manager No Controls the intelligent power down switch in newer ProLiant servers. Using the Express option directs Setup to detect the devices and software options installed on your system that could be - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 42
Installation Guide that came with the controllers you will be using for OSCRO. To install SMART-2 Array Controllers: 1. Back up the entire data environment of the server. 2. Shut down Windows NT, and power down the server from the SmartStart and Support Software CD," for instructions on how - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 43
system settings. 7. Press Enter to reboot the server. Labeling the Cables Cables should be marked to indicate proper orientation and allow visual verification when you have completed implementation. You should label the cables in a way that is specific to your implementation of OSCRO. One example - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 44
3-16 Planning and Installing the Online Storage Controller Cable Label AI-1 connect the cable from the external ports of the SMART-2 controllers to the ProLiant Storage System connectors, connecting the active controller to the primary port. In a Windows NT, and turn off the power to the server. - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 45
the one removed from the server, remove two of the plates as above, exposing the slots. 4. Locate the internal ribbon cables (part number 199595) and the black case mount bolts. Attach the cables to the external SCSI slots as shown in Figure 3-7. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 46
all internal ribbon cables are connected to the knockout panel (if you used a knockout panel), install it on the server and bolt it into place with the black case mount bolts. If your server case has integrated knockout slots, skip this step. 6. Connect the internal ribbon connectors to the internal - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 47
used to connect the server to the ProLiant Storage Systems (part number first interface on the primary ProLiant Storage System. 11. Connect the internal interface ProLiant Storage System. 12. Connect the external connector from the standby SMART-2 controller to the second interface on the primary ProLiant - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 48
Online Storage Recovery applet in the Control Panel, or in the Compaq System Tools folder. 2. Confirm that the controllers you want to merge are properly connected to the ProLiant Storage System using theRecovery Server Switch. While verifying the connection, make note of the physical slot number - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 49
Click the Merge button to continue the process. The Compaq Online Storage Controller Recovery Utility prompts you to confirm operation; the controller pair is formed. Figure 3-11 shows the Compaq Online Storage Controller Recovery Utility with an active controller pair. Online Storage Controller - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 50
icon is green; the standby controller icon is gray. The icon for the controller pair is white. Testing and Verifying the Installation The last step of the OSCRO installation is to perform a Verify function on each controller pair if you have not already done so. To Verify an OSCRO controller - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 51
correctly configured, then rerun the Verify process. The Verify function in the Compaq Online Storage Controller Recovery Utility takes over 80 seconds. During this process, configurations described in Chapter 2, see Chapter 5, "Troubleshooting." Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 52
Compaq Online Storage Recovery applet in either the Control Panel or the Compaq part of a controller pair. The Compaq Online Storage Controller Utility includes a browser The primary functions of the Compaq Online Storage Controller Recovery Utility of the Compaq Online Storage Controller Recovery Utility to update - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 53
the primary functions, the Compaq Online Storage Controller Recovery Utility As shown in Figures 4-1 and 4-2, the specific functions offered by the rightclick depend on whether , and Properties. Fail / Unfail can be used to manually fail or unfail a controller. Merge combines two like controllers - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 54
functional equivalent of the Dissolve button on the screen. Switch performs a manual switch, promoting the standby controller of a controller pair to active storage controller icons that display on the left side of Compaq Online Storage Controller Recovery Utility main screen. Table 4-1 describes - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 55
4-4 Compaq Online Storage Controller Recovery Utility Controller controller in controller pair. Controller pair. Mass storage controller is powered off. Failed mass storage controller is not ready but is connected no logical units or drivers, or a failed standby controller in an OSCRO pair. - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 56
ProLiant Storage System/F or /U through the Recovery Server Switch. One shows an active connection (green), while the other shows an inactive connection (gray). Figure 4-3. Compaq white icon is covered with a red X. If there is no power to either controller in the pair, the icon is black. If both Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 57
4-2 Status Icons for Controller Pairs Power off Status of Controller #1 of a Controller Pair Power Off Failed Not Ready Normal Failed Not Ready Normal Viewing Device Properties When a specific mass storage controller is selected on the Compaq Online Storage Controller Recovery Utility screen - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 58
4-7 The General properties screen shown in Figure 4-4 provides information about the physical and logical locations of the device. The board name, device driver name, and the physical I/O address are also provided. Figure 4-4. General Properties Screen Online Storage Controller Recovery Option User - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 59
4-8 Compaq Online Storage Controller Recovery Utility The Status properties page shown in Figure 4-5 provides the indicators described in Table 4-3. NOTE: The PCI Hot Plug indicators Slot Lever Closed, Power, Board Present, and Power Fault are not valid on non-PCI Hot Plug slots or systems. - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 60
PCI adapter is the standby member of a controller pair. Slot release lever is in the open position. Power to the slot is turned off. No PCI adapter is detected in the slot. The PCI adapter is ready for not the standby member of a controller pair. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 61
4-10 Compaq Online Storage Controller Recovery Utility Setting Machine Options Right-clicking the title bar of the Online Storage Controller please refer to the white paper entitled "Implementing Online Storage Controller Recovery Option Under Windows NT," available at the Compaq Web site. - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 62
Troubleshooting If you are unable to perform a task associated with OSCRO, make sure you have the privilege associated with the task. Other problems OSCRO. If the system already has one of the Recovery Server Options installed, you must reconfigure the cabling before implementing OSCRO. Incorrect - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 63
external connector from the active SMART-2 controller is attached to the same ProLiant Storage System/F or /U as the internal connector of the standby SMART may not detect this error, and it may not manifest any problems until the switch occurs from the active controller to the standby controller - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 64
5-3 ProLiant ProLiant Storage 1 System 2 /F or /U 1 Storage 1 System L I D 2 /F or /U 2 A V I N Active Standby Device Driver Figure 5-1. Invalid Configuration -- Cross-Connected Cables - "Labeling the Cables" section in Chapter 3. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 65
Online Storage Controller Recovery Utility will not allow the controllers to be merged. In the unlikely event that no drives were installed in the second ProLiant Storage System/F or /U, however, the Online Storage Controller Recovery Utility does not detect this error unless the Verify function is - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 66
5-5 ProLiant ProLiant Storage 1 System /F or /U 21 Storage 1 System D/F or /U L I2 2 A V I N Active Standby Device Driver Figure 5-2. Invalid Configuration -- Unilateral Cabling - Logical Diagram controller, without opening the system. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 67
OSCRO allows you to form multiple controller pairs in a single server. Each controller pair must conform to the configuration guidelines for ProLiant ProLiant Storage 1 System 2 /F or /U 1 Storage 1 System D/F or /U L I2 2 A Active VStandby Active I N Standby Device Driver Device Driver - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 68
the original Recovery Server Switch you installed is still in place. If so, replace it with the Recovery Server Switch that came in the Recovery Server Option /U kit. Wrong Device Driver If you get the message unknown error 0xed0e0000 you are running with old device drivers. Use the Compaq SSD for - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 69
5-8 Configuration Errors to Avoid Boot Device Considerations After a controller failover, there are situations in which the system will not be able to boot. If you get the following error message: Non-system disk or disk error Replace and strike any key when ready you may be in the situation - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 70
failure differs depending on whether the server utilizes PCI Hot Plug technology. If power is cycled on the ProLiant Storage System/F or /U. When the power is cycled on the ProLiant Storage System/F or /U, the Recovery Server the PCI Hot Plug Utility, power off the PCI slot containing the controller. - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 71
a manual Switch operation Driver Device Driver Device Driver Device Driver A controller pair is established. If a controller fails, standby becomes active. PCI slot powered Controller replaced and down and failed controller pair is controller removed. re-established. Figure 6-1. Compaq - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 72
Turn on the power to the ProLiant Storage System(s)/F or /U. 6. Reboot the server. By following this procedure, the mass storage controller is replaced when convenient for the System Administrator, restoring the I/O subsystem to a faulttolerant state. Boot Device Considerations A problem arises as - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 73
Order. 4. Connect the external and internal cables for the primary controller (A) to Controller B. 5. Cycle the power on the ProLiant Storage Systems to ensure that the Recovery Server Switches inside are reset. 6. When the failed mass storage controller (A) is replaced, introduce it into the - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 74
drivers built to be compatible with the versions of Windows NT being installed. The device drivers included with the operating system, however, may not be the same as those installed the device drivers or switching Compaq Online Storage Recovery applet on the Control Panel, or from the Compaq - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 75
pair, leaving you with two independent controllers. CAUTION: Because one of the two array controllers is still electrically disconnected from the ProLiant Storage System, it should be inactive (gray) after dissolving the controller pair. You should not reconfigure the cabling of the controllers - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 76
grounding. Use one or more of the following measures when handling or installing electrostatic-sensitive parts: Use a wrist strap connected by a ground floors or dissipating floor mats. Use conductive field service tools. Use a portable field service kit with a folding static-dissipating work mat. - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 77
equipment for proper grounding, have an Authorized Compaq Service Provider install the part. NOTE: For additional information on static electricity or assistance with the installation of the product, contact your Authorized Compaq Service Provider or refer to the Maintenance and Service Guide. - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 78
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 79
B-2 Regulatory Compliance Notices European Union Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 80
Notice This customer equipment is to be installed and maintained by service personnel as defined by AS/NZS 3260 Clause 1.2.14.3. Service Personnel. Incorrect connection of connected equipment to socket outlet with protective earth contact. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 81
upgrading SMART-2 Array Controller firmware from the SmartStart and Support Software CD 3.42 and above included in the kit, perform the following steps: 1. Insert the SmartStart and Support Software CD into the CD drive. If you are running Windows NT 4.0, the setup application starts automatically - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 82
C-2 Building Diskettes from the SmartStart CD Figure C-1. SmartStart Diskette Builder Screen 5. Scroll down to the entry called Options ROMPaq 2.39. Place an X in the box. 6. A message that you need 4 diskettes is displayed. Click - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 83
inserting diskettes and clicking OK until the diskettes are completely built. Click Finish. 10. Put the first diskette in the server, and it will boot into a DOS Utility that updates the firmware on all the SMART-2 Array Controllers in the system. Online Storage Controller Recovery Option User - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 84
C-4 Building Diskettes from the SmartStart CD Building Diskettes for the Compaq System Configuration Utility version 2.36 rev. A To build diskettes for updating SMART-2 Array Controller device drivers from the SmartStart and Support Software CD 3.42 and above included in the kit, perform the - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 85
C-5 Figure C-3. SmartStart Diskette Builder Screen 5. Scroll down to the entry called System Configuration Utility. Place an X in the box. 6. A message that you need 4 diskette. Click the OK button when you are ready to write the first diskette. Online Storage Controller Recovery Option User Guide - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 86
C-6 Building Diskettes from the SmartStart CD Figure C-4. Diskette Builder Verification Screen 8. If the diskette is diskettes are completely built. Click Finish. 10. Put the first diskette in the server, and it will allow you to run the System Configuration Utility to configure the SMART-2 Array Controllers - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 87
the device driver update C-4 for the firmware upgrade C-1 C Cable connection 3-16 Cables cross-connected 5-2 labeling the 3-15 unilaterally connected 5-4 Cabling incorrect 5-1 mismatched controller pairs 5-6 Comments where to send xiii Compaq driver update C-4 for the firmware - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 88
Installing the controllers 3-14 the Recovery Server Switch 3-6 K Kit contents 1-3 Knockout panels 3-2 L Labeling the cables 3-15 M Machine options setting 4-10 Making a controller pair 3-19 Manual implications 3-3 Primary mass storage controller 3-4 ProLiant Storage System duplexed 3-3 older 3-3 - Compaq ProLiant 1000 | User Guide: Online Storage Controller Recovery Option - Page 89
the installation 3-22 Troubleshooting 5-1 U Unattended reboot 3-4 Unilaterally connected cables 5-4 V Verify 3-22, 4-3 Verifying the installation 3-22 W Web site Compaq xiii Windows NT upgrade 3-3 Windows NT Support Software components 3-12 Online Storage Controller Recovery Option User Guide
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