Gateway MX6708 8511838 - Gateway Notebook Reference Guide - Page 106

To check the dialing properties, Start, Control, Panel, Printers and, Other Hardware, Phone

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CHAPTER 9: Troubleshooting Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box, then click the arrow. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 3 Click the location from which you are dialing, then click Edit. 4 Make sure that all settings are correct. ■ Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. ■ Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. 100

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CHAPTER 9: Troubleshooting
100
■
Make sure that the modem cable is less
than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge
protectors from your telephone line, then
check for a dial tone by plugging a working
telephone into the telephone wall jack.
Help and
Support
For more information
about dialing
properties, click
Start
,
then click
Help and
Support
. Type the
keyword
dialing
in
the
Search
box, then
click the arrow.
■
If you have additional telephone services
such as call waiting, call messaging, or
voice mail, make sure that all messages are
cleared and call waiting is disabled before
using the modem. Contact your telephone
service to get the correct code to
temporarily disable the service. Also make
sure that the modem dialing properties are
set appropriately.
To check the dialing properties:
1
Click
Start
, then click
Control
Panel
. The
Control Panel
window
opens. If your Control Panel is in
Category View, click
Printers and
Other Hardware
.
2
Click/Double-click the
Phone and
Modem Options
icon, then click
the
Dialing Rules
tab.
3
Click the location from which you
are dialing, then click
Edit
.
4
Make sure that all settings are
correct.
■
Disconnect any answering machine, fax
machine, or printer that is on the same line
as the modem. Do not connect these
devices to the same telephone line as the
modem.
■
Make sure that you are not using a digital,
rollover, or PBX line. These lines do not
work with your modem.