Gateway MX6708 8511838 - Gateway Notebook Reference Guide - Page 95

DVD drives, Your notebook does not recognize a disc, An audio CD does not produce sound

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DVD drives Troubleshooting Your notebook does not recognize a disc ■ The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■ Make sure that the disc label is facing up, then try again. ■ The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. ■ If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see "Identifying drive types" on page 36. ■ Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 72. Tips & Tricks For more information about using your volume control, see "Adjusting the volume" on page 31. An audio CD does not produce sound ■ Make sure that the CD label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Make sure that the volume control on your notebook is turned up. ■ Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in the online User Guide. 89

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Troubleshooting
89
DVD drives
Your notebook does not recognize a disc
■
The disc may not be seated correctly in the
tray. When you place a disc on the tray,
make sure that you press the disc firmly
onto the spindle so the retainers hold the
disc in place.
■
Make sure that the disc label is facing up,
then try again.
■
The modular drive may not be inserted
completely into the modular bay. Press the
module into the bay, then try to access the
disc again.
■
If you are trying to play a DVD, make sure
that you have a DVD drive. For more
information, see
“Identifying drive types”
on page 36
.
■
Try a different disc. Occasionally discs are
flawed and cannot be read by the drive.
■
Some music CDs have copy protection
software. You may not be able to play these
CDs on your notebook.
■
Your notebook may be experiencing some
temporary memory problems. Shut down
and restart your notebook.
■
Clean the disc. For more information, see
“Cleaning CDs or DVDs” on page 72
.
An audio CD does not produce sound
■
Make sure that the CD label is facing up,
then try again.
■
Some music CDs have copy protection
software. You may not be able to play these
CDs on your notebook.
Tips & Tricks
For more information
about using your
volume control, see
“Adjusting the volume”
on page 31
.
■
Make sure that the volume control on your
notebook is turned up.
■
Make sure that the Windows volume
control is turned up. For instructions on
how to adjust the volume control in
Windows, see “Adjusting the volume” in
the online
User Guide
.