Gateway MX6708 8511838 - Gateway Notebook Reference Guide - Page 96

A DVD movie will not play, A DVD does not produce sound on a, television, User Guide

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Page 96 highlights

CHAPTER 9: Troubleshooting ■ Make sure that Mute controls are turned off. Tips & Tricks For instructions on playing a DVD, see "Playing music and movies" in the online User Guide. ■ Make sure that headphones are not plugged into the headphone jack on the notebook or optional port replicator. ■ If you are using powered speakers, make sure that they are plugged in and turned on. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 72. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see "Gateway Web site" in the online User Guide. A DVD movie will not play ■ Make sure that the label or side you want to play is facing up, then try again. ■ The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. ■ Make sure that you have a DVD drive. For more information, see "Identifying drive types" on page 36. ■ Shut down and restart your notebook. ■ Clean the DVD. For more information, see "Cleaning CDs or DVDs" on page 72. ■ Make sure that the disc's regional code and your DVD drive's regional code match. ■ Make sure that a DVD player program has been installed on your notebook. A DVD does not produce sound on a television Audio is not transmitted through an S-Video jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. 90

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CHAPTER 9: Troubleshooting
90
■
Make sure that Mute controls are turned
off.
■
Make sure that headphones are not
plugged into the headphone jack on the
notebook or optional port replicator.
■
If you are using powered speakers, make
sure that they are plugged in and turned
on.
■
Clean the disc. For more information, see
“Cleaning CDs or DVDs” on page 72
.
■
Your notebook may be experiencing some
temporary memory problems. Shut down
and restart your notebook.
■
Reinstall the audio device drivers. For more
information, see “Gateway Web site” in the
online
User Guide
.
Tips & Tricks
For instructions on
playing a DVD, see
“Playing music and
movies” in the online
User Guide.
A DVD movie will not play
■
Make sure that the label or side you want
to play is facing up, then try again.
■
The modular drive may not be inserted
completely into the modular bay. Press the
module into the bay, then try to access the
disc again.
■
Make sure that you have a DVD drive. For
more information, see
“Identifying drive
types” on page 36
.
■
Shut down and restart your notebook.
■
Clean the DVD. For more information, see
“Cleaning CDs or DVDs” on page 72
.
■
Make sure that the disc’s regional code and
your DVD drive’s regional code match.
■
Make sure that a DVD player program has
been installed on your notebook.
A DVD does not produce sound on a
television
Audio is not transmitted through an S-Video
jack. Use the built-in speakers, a set of
headphones or external powered speakers, or
connect your notebook to a stereo system to
hear sound while playing a DVD.