HP CM1015 HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 184
Problem solving process
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Problem solving process Use the problem solving checklist to resolve MFP issues. Problem solving checklist Follow these steps when trying to solve an MFP problem. Step number 1 2 3 4 Verification step Possible problems Solutions Is the power on? When the MFP is connected to a grounded power source, the control panel shows HewlettPackard with both the Ready and Attention lights blinking. The control panel then displays Initializing... then Ready, at which time only the green light is on. No power due to failed power source, cable, switch, or fuse. 1. Verify that the MFP is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the MFP directly into the wall or into a different outlet. 4. Test the outlet or connect another device to the outlet to verify that the outlet is functioning. Does Ready appear in the control panel or screen? Control panel shows an error. See Control-panel messages for a list of common messages that can help correct the error. The control panel should function without error messages. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. Do information pages print? Print a Configuration page. Control panel displays an error message. See Control-panel messages for a list of common messages that can help correct the error. Media does not move smoothly through Clean the paper path. the MFP paper path. Poor print quality. See Print-quality problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. Does the device copy? Poor copy quality from flatbed. Place the Configuration page onto the flatbed glass and make a copy. Copies should print without print-quality problems. 1. If the print quality from the internal tests and the copy from the scanner were acceptable, clean the flatbed glass. 2. If, after performing maintenance, the problem persists, see Resolve copy problems If the problem persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. 170 Chapter 14 Problem solving ENWW
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