HP CM1015 HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 196

Problem Marks repeatedly appear at even intervals on the unprinted side of the page. Cause Solution Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the MFP. The fuser might be damaged or dirty. Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. The printed page contains misformed characters. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs. If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service. Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. The printed page is curled or wavy. Text or graphics are skewed on the printed page. The MFP is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you want to print. Print speed might be slower when using heavy paper. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs. Both high temperature and humidity can Check the MFP environment. cause paper curl. The media might be loaded incorrectly. Make sure that the paper or other print media is loaded correctly and that the media guides are not too tight or too loose against the stack. See Load trays. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs. 182 Chapter 14 Problem solving ENWW