HP CM1015 HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 198
Screen Match, Color, AaBbCc
UPC - 882780579576
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Problem Cause Only black is printing when the document Color mode is not selected in the should be printing in color. program or printer driver. The correct printer driver might not be selected in the program. The MFP might not be correctly configured. Solution Select color mode instead of grayscale mode. Select the correct printer driver. Print a Configuration page. If no color appears on the Configuration page, contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. One or more colors are not printing, or are inaccurate. A color is printing inconsistently after loading a new print cartridge. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Sealing tape might be on the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs. The MFP might be operating in excessively humid conditions. Verify that the MFP environment is within humidity specifications. One or more print cartridges might be low. When using non-HP print cartridges, no messages appear on the control panel or in the HP ToolboxFX. Replace any low print cartridges. The control panel is set for override. Replace low or empty print cartridges. Another print cartridge might be low. When using a non-HP print cartridge, it might be low or empty but you receive no indication. Remove the print cartridge for the color that is printing inconsistently and reinstall it. The control panel is set for override. Replace low or empty print cartridges. The colors on the printed page do not match the colors as they appear on the screen. The colors on the computer monitor might differ from the MFP output. Select Screen Match in the Color tab of the printer driver. If extremely light colors or extremely dark colors on screen are not printing, the software program might interpret extremely light colors as white or extremely dark colors as black. If possible, avoid using extremely light or extremely dark colors. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser MFPs. 184 Chapter 14 Problem solving ENWW