Home » HP Manuals » Laser Printers » HP CM1015 » Manual Viewer

HP CM1015 HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 192

Unknown Memory Card Error, Scanner Error X

UPC - 882780579576

Add to My Manuals
Save this manual to your list of manuals

Page 192 highlights

Control panel message Description Recommended action Ready The supplies gauge displays the consumption levels of print cartridges. This is the message that displays when the non-HP supply is first installed. supply is low and using Override may result in unsatisfactory print quality. This message displays the entire time multiple non-HP supplies are used in the MFP. Replace supply. Override in use. Ready The supplies gauge displays the consumption levels of print cartridges. This message displays the entire time a single non-HP supply is used. It displays after the Unauthorized Supply message displays and after the user presses the override. Replace the supply. ● Supply override in use. The user has decided to continue printing beyond the out point. A supply is low and using Override may result in unsatisfactory print quality. Scanner Error X The device experienced a scanner error. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Scanning error. Cannot connect. The device cannot transmit scan information Verify that network or USB cables are to a computer. securely connected and that the MFP software is properly installed. Unauthorized supply in use alternates with Ready Displays this message when the non-HP supply is first installed: ● A new non-HP supply has been installed and was overridden. If you believe you purchased an HP supply, please visit the HP fraud Web site at http://www.hp.com/go/anticounterfeit. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. The supplies gauge displays the consumption levels of print cartridges. Unauthorized A new non-HP supply has been installed. One of these four messages is displayed until an HP supply is installed or until OK is pressed. ● Unauthorized black cartridge If you believe you purchased an HP supply, please visit the HP fraud Web site at http://www.hp.com/go/anticounterfeit. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. ● Unauthorized magenta cartridge To continue printing, press OK. ● Unauthorized cyan cartridge ● Unauthorized yellow cartridge Unexpected size in tray X Unexpected paper size error. The media size Verify that the print settings are set to the loaded in the tray does not match the media specified media in the tray. size configured for the tray. Unknown Memory Card Error There is an issue with either the memory card Reinsert the card. If the error persists, insert or the device memory-card reader. a different card. 178 Chapter 14 Problem solving ENWW

Section	Page
Multifunction peripheral (MFP) basics	15
HP Color LaserJet CM1015/CM1017 MFP Series configurations	16
HP Color LaserJet CM1015/CM1017 MFP Series features	17
Walkaround	19
Software	22
Software and supported operating systems	22
Install software	23
Software tips	24
Download the latest printing software	24
What other software is available?	24
Print media	25
Media supported on this MFP	26
Select print media	28
Media that can damage the printer	28
Media to avoid	28
Special media for printing	29
Envelopes	29
Labels	29
Transparencies	30
Glossy paper and photo paper	30
Letterhead or preprinted forms	30
Heavy paper	30
Control panel	31
HP Color LaserJet CM1015 MFP control panel features	32
Use the two-line display (HP Color LaserJet CM1015 MFP)	34
Use the control-panel arrows to navigate on the HP Color LaserJet CM1015 MFP	34
HP Color LaserJet CM1017 MFP control panel features	35
Use the graphical display (HP Color LaserJet CM1017 MFP)	37
Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP	37
Control-panel menus	38
Use the control-panel menus	38
Control-panel menu map	38
Software for Windows	43
Printer driver recommendations	44
User assistance	44
Install the PostScript driver using Add Printer	45
Software	46
Other software	47
Change from a direct-connected shared MFP to a network port-connected MFP configuration	48
Uninstall the printing software	49
Uninstall Windows software via the Program group	49
Uninstall Windows software using Add or Remove Programs	49
Uninstall a Recommended or Custom installation	50
Delete printer drivers from the printers folder	50
Windows 2000 or Windows XP	50
Software for Macintosh	51
Macintosh utility and application support	52
Install Macintosh printing system software for networks	52
Install Macintosh printing system software for direct connections (USB)	53
Macintosh printer drivers	54
Supported printer drivers	54
Open the printer drivers	54
Use features in the Macintosh printer driver	55
Create and use presets in Mac OS X	55
Print a cover page	55
Print multiple pages on one sheet of paper	55
Print on both sides of the paper	56
Set the color options	56
Enable memory	57
Manage MFP color options on Macintosh computers	58
Print Color as Gray	58
Advanced color options for text, graphics, and photographs	58
HP Device Configuration (Mac OS X V10.3 and Mac OS X V10.4)	59
Solve common Macintosh problems	60
Solve Problems with Mac OS X	60
Print	63
Load trays	64
Load tray 1 (single-sheet feed tray)	64
Load tray 2	65
Print on special media	70
Control print jobs	71
Selecting print media settings	71
Printer-driver features	72
Restore the default printer-driver settings	72
Print from Windows	73
Printer-driver settings	73
Print on both sides of the paper	74
Cancel a print job	76
Color	77
Overview	78
HP ImageREt 2400	78
Media selection	78
Color options	78
Manage color options	79
Print in Grayscale	79
Automatic versus Manual color adjustment	79
Change color options	79
Halftone options	79
Edge Control	80
Standard red-green-blue (sRGB)	80
RGB Color	80
Neutral Grays	81
Match colors	82
Copy	83
Basic copy functions	84
Start a copy job	84
Change the number of copies for the current job	84
Cancel a copy job	84
Copy paper	85
Set the MFP to make only black and white copies	85
Adjust copy quality	85
Adjust the color balance in copies	86
Set color balance on a per-job basis	87
Adjust the lighter/darker (contrast) setting	87
Reduce or enlarge copies	88
Copy edge-to-edge originals	89
Scan	91
Scan methods	92
Supported file types	93
Scan from the device control panel	94
Program the device Scan To button from the control panel	94
Scan by using HP Solution Center (Windows)	96
To view HP Solution Center	96
Scan from the device and HP Director (Macintosh)	97
Scanning tasks	97
Scan using TWAIN-compliant and WIA-compliant software	98
Use TWAIN-compliant and WIA-compliant software	98
Scan from a TWAIN-enabled program	98
Scan from a WIA-enabled program (Windows XP only)	98
Scan by using optical character recognition (OCR) software	98
Readiris	98
Scan a photo	99
Scan edge-to-edge originals	99
Cancel a scan job	99
Scanner resolution and color	99
Resolution and color guidelines	100
Color	100
Photo	101
Insert a memory card	102
View or rotate photos from the memory card	104
Create a photo slideshow on the graphical display screen	105
Enable or disable a memory card	106
Print photos directly from the memory card	107
Print and scan photos from a proof sheet	108
Save photos to the workstation from a memory card	109
Print photos using the Photo Features button	110
Print a memory card index	111
Network Setup and Administration (HP Color LaserJet CM1017 MFP)	113
Set up the MFP and use it on the network	114
Configure a network port-connected MFP configuration (direct mode or peer-to-peer printing)	114
Configure a direct-connected shared MFP (client server printing)	114
Manage the network	115
View network settings	115
Restore the network defaults	115
Change network settings	115
Change from a direct-connected shared MFP to a network port-connected MFP configuration	115
Use the control panel	116
Network configuration page	116
Configuration page	116
IP configuration	116
Manually configure a static IP address	116
Automatic configuration	117
Link speed settings	117
Supported network protocols	118
TCP/IP	119
Internet Protocol (IP)	119
Transmission Control Protocol (TCP)	119
User Datagram Protocol (UDP)	119
IP address	119
Configure IP parameters	120
Dynamic Host Configuration Protocol (DHCP)	120
BOOTP	120
Subnets	120
Subnet mask	120
Gateways	121
Default gateway	121
Problem Solving	121
Verify that the MFP is on and online	121
Resolve communication problems with the network	122
How do I?	125
Control panel and other settings: How do I?	126
HP Color LaserJet CM1017 MFP control panel features	126
Use the graphical display (HP Color LaserJet CM1017 MFP)	127
Use the control-panel arrows to navigate on the HP Color LaserJet CM1017 MFP	128
Control-panel menus	129
Use the control-panel menus	129
Control-panel menu map	129
Print: How do I?	134
System Settings	134
Device information	134
Paper handling	135
Print quality	135
Print density	135
Set the system password	136
Paper types	137
System setup	137
Service	137
Device Polling Page	137
Print Settings	137
Printing	137
PCL5c	138
PostScript	138
Memory card (HP Color LaserJet CM1017 MFP only)	138
Control print jobs	138
Selecting print media settings	139
Printer-driver features	139
Restore the default printer-driver settings	140
Print from Windows	140
Printer-driver settings	140
Special media for printing	141
Envelopes	141
Labels	142
Transparencies	142
Glossy paper and photo paper	142
Letterhead or preprinted forms	142
Heavy paper	143
Copy and Scan: How do I?	144
Scan from the device control panel	144
Program the device Scan To button from the control panel	144
Set the MFP to make only black and white copies	145
Photo: How do I? (HP Color LaserJet CM1017 MFP only)	146
Print photos directly from the memory card	146
Enable or disable a memory card	146
Print and scan photos from a proof sheet	146
Save photos to the workstation from a memory card	147
Network: How do I? (HP Color LaserJet CM1017 MFP only)	148
Find the network IP address	148
Restore the network defaults	148
Maintenance: How do I?	149
Set the system password	149
Clean the scanner glass	150
Change MFP toner warnings	150
Calibrate the MFP	150
Calibrate the MFP from the front control panel	151
Calibrate the MFP from the HP ToolboxFX	151
Clean the MFP	151
Clean the paper path using HP ToolboxFX	152
Managing and maintaining the multifunction peripheral (MFP)	153
Information pages	154
Demo page	154
Configuration page	154
Supplies Status page	156
Networking page (HP Color LaserJet CM1017 MFP only)	157
Fonts pages	158
Usage page	158
Menu map	160
HP ToolboxFX	161
View HP ToolboxFX	161
Status	162
Event log	162
Alerts	163
Set up status alerts	163
Set up e‑mail alerts	163
Help	163
System Settings	164
Device information	164
Paper handling	165
Print quality	165
Print density	165
Set the system password	166
Paper types	167
System setup	167
Service	167
Device Polling Page	167
Print Settings	167
Printing	167
PCL5c	168
PostScript	168
Memory card (HP Color LaserJet CM1017 MFP only)	168
Network settings	168
Use the embedded Web server	169
Access the embedded Web server using a network connection	169
Information tab	170
Settings tab	170
Networking tab	171
Other links found in HP ToolboxFX	171
Manage supplies	172
Supplies life	172
Check and order supplies	172
Check supply status and order using the control panel	172
Check and order supplies using HP ToolboxFX	172
Check and order supplies using HP Solution Center	173
Supplies Storage Guidelines	173
Replace and recycle supplies	173
HP policy on non-HP supplies	173
Reset the MFP for non-HP supplies	173
HP anti-counterfeit supplies Web site	174
Clean the scanner glass	175
Clean the MFP	176
Clean the paper path using HP ToolboxFX	176
Cartridge-out override	177
Configuration	177
On-going operation	177
Change print cartridges	178
Change the print cartridge	178
Calibrate the MFP	182
Calibrate the MFP from the front control panel	182
Calibrate the MFP from the HP ToolboxFX	182
Problem solving	183
Problem solving process	184
Problem solving checklist	184
Control-panel messages	186
Solve print problems	193
Print-quality problems	193
Identifying and correcting print defects	193
Print-quality checklist	193
General print quality issues	193
Solve issues with printing color documents	197
Media-handling problems	199
Print-media guidelines	199
Solve print-media problems	199
Performance problems	201
Resolve copy problems	203
Resolve scanning problems	205
The device control panel display has black lines or dots, or becomes blank	208
Was the device exposed to an electric or magnetic field?	208
Clear paper jams	209
Where to look for jams	209
Clear jams from inside the MFP	210
Clear jams from tray output area	212
Clear jams from the back of the MFP	213
Clear jams from tray 2 or optional tray 3	214
Additional problem solving tools	216
Device pages and reports	216
Demo page	216
Configuration page	216
Supplies Status page	216
HP ToolboxFX	216
View HP ToolboxFX	216
Service menu	216
Restore the factory-set defaults	216
Clean the paper path	217
Calibrate the MFP	217
Work with memory	219
MFP memory	220
Install memory DIMMs	221
Check DIMM installation	225
Enable memory	225
Accessories and supplies information	227
Supplies	228
Memory	228
Cable and interface accessories	229
Paper handling accessories	229
Paper and other print media	230
User-replaceable parts	230
Supplementary Documentation	231
Service and support	233
Hewlett-Packard limited warranty statement	234
Print Cartridge Limited Warranty Statement	235
HP Customer Care	236
Availability of support and service	237
HP Care Pack™ Services and Service Agreements	237
Repacking the MFP	238
Repack the MFP	238
Service information form	239
Specifications	241
Multifunction peripheral (MFP) specifications	242
Regulatory information	245
Introduction	246
FCC regulations	247
Environmental Product Stewardship program	248
Protecting the environment	248
Ozone production	248
Power consumption	248
HP LaserJet printing supplies	248
Disposal of waste equipment by users in private households in the European Union	250
Material safety data sheet	250
Declaration of conformity	251
Country/region-specific safety statements	252
Laser safety statement	252
Canadian DOC statement	252
Korean EMI statement	252
VCCI statement (Japan)	252
Japanese Power Cord Statement	253
Finnish laser statement	254

Match case Limit results 1 per page

Control panel message

Description

Recommended action

Ready

The supplies gauge displays the

consumption levels of print cartridges. This is

the message that displays when the non-HP

supply is first installed.

supply is low and using Override may result

in unsatisfactory print quality.

This message displays the entire time

multiple non-HP supplies are used in the

MFP.

Replace supply.

Override in use.

Ready

The supplies gauge displays the

consumption levels of print cartridges.

This message displays the entire time a

single non-HP supply is used. It displays after

the Unauthorized Supply message displays

and after the user presses the override.

●

Supply override in use. The user has

decided to continue printing beyond the

out point. A supply is low and using

Override may result in unsatisfactory

print quality.

Replace the supply.

Scanner Error X

The device experienced a scanner error.

Turn off the power by using the power switch,

wait at least 30 seconds, and then turn on the

power and wait for the device to initialize. If

the error persists, contact HP Customer

Care. See

HP Customer Care

or the support

flyer that came in the device box.

Scanning error.

Cannot connect.

The device cannot transmit scan information

to a computer.

Verify that network or USB cables are

securely connected and that the MFP

software is properly installed.

Unauthorized

supply in use

alternates with

Ready

The supplies gauge displays the

consumption levels of print cartridges.

Displays this message when the non-HP

supply is first installed:

●

A new non-HP supply has been installed

and was overridden.

If you believe you purchased an HP supply,

please visit the HP fraud Web site at

http://www.hp.com/

go/anticounterfeit

Service or repairs required as a result of using

non-HP supplies is not covered under HP

warranty.

Unauthorized <color>

A new non-HP supply has been installed.

One of these four messages is displayed until

an HP supply is installed or until

pressed.

●

Unauthorized black cartridge

●

Unauthorized magenta cartridge

●

Unauthorized cyan cartridge

●

Unauthorized yellow cartridge

If you believe you purchased an HP supply,

please visit the HP fraud Web site at

http://www.hp.com/

go/anticounterfeit

Service or repairs required as a result of using

non-HP supplies is not covered under HP

warranty.

To continue printing, press

Unexpected size

in tray X

Unexpected paper size error. The media size

loaded in the tray does not match the media

size configured for the tray.

Verify that the print settings are set to the

specified media in the tray.

Unknown Memory Card Error

There is an issue with either the memory card

or the device memory-card reader.

Reinsert the card. If the error persists, insert

a different card.

178

Chapter 14

Problem solving

ENWW