HP CM1015 HP Color LaserJet CM1015/CM1017 MFP Series - User Guide - Page 195
Solve print problems, Paper, Type is
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Problem The amount of background toner shading becomes unacceptable. Cause Solution The media might not meet HP specifications. Use a different paper with a lighter basis weight. Very dry (low humidity) conditions can increase the amount of background shading. Check the MFP environment. One or more print cartridges might be low. If non-HP print cartridges are used, no messages appear on the control panel or in the HP ToolboxFX. Replace any low print cartridges. Toner smears appear on the media. The media might not meet HP specifications. Use media that meets HP specifications. If toner smears appear on the leading edge of the paper, the media guides are dirty, or debris has accumulated in the print path. Clean the media guides and the paper path. The toner smears easily when touched. The MFP is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of media on which you want to print. Print speed might be slower when using heavy paper. The media might not meet HP specifications. Use media that meets HP specifications. The paper path might need cleaning. Clean the MFP. Marks repeatedly appear at even intervals on the printed side of the page. The MFP is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of media on which you want to print. Print speed might be slower when using heavy paper. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the MFP. The fuser might be damaged or dirty. Clean using instructions in HP ToolboxFX. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the MFP box. A print cartridge might have a problem. To determine which cartridge has a problem, print the PQ diagnostics page from HP ToolboxFX. ENWW Solve print problems 181