Konica Minolta Kodak Truper 3610 User Guide - Page 63

Removing documents from the exit area, Problem solving, Technical Support.

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Removing documents from 1. Raise the feeder tray and pull the exit door release lever to open the the exit area exit door. Exit door release lever 2. Remove the jammed document. 3. Close the exit door and lower the feeder tray back into position. Problem solving Occasionally you may encounter a situation with your scanner where it may not function properly. Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support. If a problem persists after you have checked the User Utility status messages and error codes as described in the "User Utility error codes" section later in this chapter, review the problems and possible solutions below. If the scanner still is not working, turn the scanner off, unplug the power cord and call Technical Support. Problem Possible Solution The LED does not light when the power • Be sure that the power cord is securely plugged into the power outlet button is turned on. and into the scanner power input. • There could be a problem with the power supply. Disconnect the scanner from the power outlet and call Service. The computer does not recognize the scanner. • Be sure the scanner is properly connected to the computer. See "Making connections" in Chapter 2. • The scanner has not been properly configured using the Windows "Found new hardware" procedure. Uninstall the scanner from the computer and reinstall the scanner in order to recognize the scanner hardware. See "Installing the Windows scanner driver" in Chapter 2. • Check the computer to determine that the USB interface is installed properly. Check the USB properties using the Windows Device Manager. • Verify that the scanner is not connected to a USB hub. • Be sure the USB cable does not have a High Speed log. Only use the cable that was provided with the scanner. Scanning speed is too slow using the • Verify that the scanner is connected with a USB 2.0 interface. USB connection. The ADF door does not open when the The ADF door is not closed properly. Push the ADF door release button ADF door release button is pressed. and lift up the ADF door, then close the ADF door securely until it is locked. DO NOT slam the ADF door. 7-2 A-61660 April 2010

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7-2
A-61660
April 2010
Removing documents from
the exit area
1.
Raise the feeder tray and pull the exit door release lever to open the
exit door.
2.
Remove the jammed document.
3.
Close the exit door and lower the feeder tray back into position.
Problem solving
Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support.
If a problem persists after you have checked the User Utility status
messages and error codes as described in the “User Utility error codes”
section later in this chapter, review the problems and possible solutions
below. If the scanner still is not working, turn the scanner off, unplug the
power cord and call Technical Support.
Exit door
release lever
Problem
Possible Solution
The LED does not light when the power
button is turned on.
• Be sure that the power cord is securely plugged into the power outlet
and into the scanner power input.
• There could be a problem with the power supply. Disconnect the
scanner from the power outlet and call Service.
The computer does not recognize the
scanner.
• Be sure the scanner is properly connected to the computer. See
“Making connections” in Chapter 2.
• The scanner has not been properly configured using the Windows
“Found new hardware” procedure. Uninstall the scanner from the
computer and reinstall the scanner in order to recognize the scanner
hardware. See “Installing the Windows scanner driver” in Chapter 2.
• Check the computer to determine that the USB interface is installed
properly. Check the USB properties using the Windows Device
Manager.
• Verify that the scanner is not connected to a USB hub.
• Be sure the USB cable does not have a High Speed log. Only use the
cable that was provided with the scanner.
Scanning speed is too slow using the
USB connection.
• Verify that the scanner is connected with a USB 2.0 interface.
The ADF door does not open when the
ADF door release button is pressed.
The ADF door is not closed properly. Push the ADF door release button
and lift up the ADF door, then close the ADF door securely until it is
locked. DO NOT slam the ADF door.