Konica Minolta Kodak Truper 3610 User Guide - Page 66

Scanner LED status, Contacting Service, Error code and message, Possible Cause/Remedy, Status

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Error code and message *** Warning *** The front reference plate may need to be cleaned. Please clean the front reference plate *** Warning *** The back reference plate may need to be cleaned. Please clean the back reference plate. Scanner is not connected. Possible Cause/Remedy The upper background bar is dirty. • Clean the upper background bar. See Chapter 6, Maintenance for cleaning procedures. The lower background bar is dirty. Clean the lower background bar. See Chapter 6, Maintenance for cleaning procedures. • If the scanner is not connected, connect the scanner to the computer, turn on the scanner and restart the computer. • If the scanner is not turned on, turn the scanner on and then restart the computer. • If the computer was turned on before the scanner was ready, restart the computer. Scanner LED status The color of the LED indicates the scanner status. LED Steady green Flashing green Flashing green/orange Steady orange Flashing orange Red Status Ready to scan or scanning is in process. Sleep mode. Multifeed Ignore function is set. The rollers need to be cleaned or replaced. Scanning can continue. Initializing or Sleep mode with warning. Check the status of the scanner using the User Utility. An error occurred. Check the status of the scanner using the User Utility. Contacting Service 1. Visit www.Kodak.com/go/dicontacts to obtain the most current phone number for your country. 2. When calling, please have the following information ready: • A description of your problem. • The scanner model and serial number. • Computer configuration. • Software application you are using. A-61660 April 2010 7-5

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A-61660
April 2010
7-5
Scanner LED status
The color of the LED indicates the scanner status.
Contacting Service
1.
Visit www.Kodak.com/go/dicontacts to obtain the most current
phone number for your country.
2.
When calling, please have the following information ready:
•
A description of your problem.
•
The scanner model and serial number.
•
Computer configuration.
•
Software application you are using.
Error code and message
Possible Cause/Remedy
*** Warning ***
The front reference plate may
need to be cleaned.
Please clean the front
reference plate
The upper background bar is dirty.
• Clean the upper background bar. See
Chapter 6, Maintenance
for cleaning
procedures.
*** Warning ***
The back reference plate may
need to be cleaned.
Please clean the back
reference plate.
The lower background bar is dirty.
Clean the lower background bar. See
Chapter 6, Maintenance
for cleaning
procedures.
Scanner is not connected.
• If the scanner is not connected, connect the scanner to the computer, turn on
the scanner and restart the computer.
• If the scanner is not turned on, turn the scanner on and then restart the
computer.
• If the computer was turned on before the scanner was ready, restart the
computer.
LED
Status
Steady green
Ready to scan or scanning is in process.
Flashing green
Sleep mode.
Flashing green/orange
Multifeed Ignore function is set.
Steady orange
The rollers need to be cleaned or replaced.
Scanning can continue.
Flashing orange
Initializing or Sleep mode with warning. Check
the status of the scanner using the User Utility.
Red
An error occurred. Check the status of the
scanner using the User Utility.