Chapter 6
Contents
6-1 Troubleshooting
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6-3
6-1-1 General error handling
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6-3
(1) Maintenance messages
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6-3
(2) Error messages
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6-5
6-1-2 Diagnostic (Service error messages)
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6-7
(1) Call service 7980 - Waste toner full
[Total page count less than 100,000 pages of printing]
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6-7
(2) Call service 7990 - Waste toner full
[Total page count more than 100,000 pages of printing]
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6-8
(3) Call service 2010 - Main motor error
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6-9
(4) Call service 4000 - Laser scanner unit [Polygon motor] error
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6-10
(5) Call service 4200 - Laser scanner unit [Pin photo diode] error
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6-12
(6) Call service 6110 - Fuser unit error
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6-14
(7) Call service 5300 - Eraser lamp error
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6-15
(8) Call service F010 - Controller checksum error
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6-16
(9) Call service F020 - Controller RAM read/write error
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6-16
6-1-3 Print quality problems
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6-17
(1) Completely blank printout
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6-18
(2) All-black printout
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6-19
(3) Dropouts
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6-20
(4) Black dots
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6-21
(5) Black horizontal streaks
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6-21
(6) Black vertical streaks
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6-22
(7) Unsharpness
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6-23
(8) Gray background
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6-24
(9) Dirt on the top edge or back of the paper
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6-25
Repetitive defects gauge
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6-26
6-1-4 Correcting a paper jam
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6-27
(1) Jam at the face-down and face-up trays
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6-27
(2) Jam at the paper cassette
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6-28
(3) Jam inside the printer
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6-28