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Solving Computer Problems, A Universal Serial Bus USB Problem

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Chapter 7. Solving Computer Problems Note You should print the information in this chapter, so that in case you have a problem with your computer, you will have access to the information. Frequently Asked Questions 92 Hints, Tips, and Limitations 99 Troubleshooting Guide 101 Troubleshooting Charts 102 Error Codes or Messages 103 No Error Codes or Messages 107 Input Problems 108 Suspend or Hibernation Problems 109 LCD Problems 113 An Indicator Problem 114 Battery Problems 114 CD-ROM Drive Problems 114 Infrared Communication Problems 116 Audio or Telephony Problems 117 A Universal Serial Bus (USB) Problem 117 Modem Problems 118 PC Card Problems 120 Docking Station Problems 122 A Printer Problem 124 External Monitor Problems 124 A Port Replicator Problem 126 Other Option Problems 126 Software Problems 128 Other Problems 128 Testing Your Computer 130 Recovering Lost or Damaged Software 132 Using the Diskette Factory 133 Using the ThinkPad Customization CD 134 Using the Recovery CD 134 Copyright IBM Corp. 1998 91

Section	Page
Contents	1
Chapter 1. Using Your Computer Outside Your Home Count	7
Changing the Date and Time	8
Power Cord Requirements	8
Selecting the Country for the Internal ThinkPad Modem	9
International Hardware Service Information	10
Chapter 2. Using Audio and Modem Features	11
Using the Audio Features	12
Using the 3D Sound Retrieval System (SRS) Function	13
Using the Modem Features	15
Using the 56-Kbps Modem	17
Telephony Features	18
Chapter 3. Protecting Your Computer	21
Using Passwords	22
Using the Personalization Editor	22
Using Mechanical Locks	22
Chapter 4. Using Your Computer with a Battery Pack	25
Using the Battery Pack	26
Charging the Battery Pack	26
Monitoring the Battery Status	26
Saving Battery Power	30
Using the Power Management Modes	30
Customizing Power Management	34
Considerations When Using a Power Management Mode	36
Using Other Battery-Saving Methods	41
Chapter 5. Using Your Computer with a PC Card	43
Using a PC Card	45
PC Card Types	45
PC Card Interface	47
PC Card Support Software	48
Using a PC Card in Windows 95 (with CardWorks)	51
Self-Check	52
PC Card Information	53
Stopping the PC Card	56
Help	56
Using a PC Card in Windows NT (with CardWizard)	57
Self-Check	58
PC Card Information	58
Stopping the PC Card	59
Help	60
Using ATA PC Cards	60
Power Management Support	60
Using a PC Card in Windows 3.11 (with CardWizard)	62
Self-Check	63
Help	63
Formatting PC Cards	64
Using a PC Card in OS/2 (with PC Card Director)	67
Stopping the PC Card	68
Using the Auto Configurator Utility	69
Updating the CONFIG.SYS File	72
PCMCIA Storage Card Device Driver	75
Checking the Allocated Resources for the PC Card	78
Avoiding PC Card Resource Conflicts	79
Using a PC Card in DOS (with CardSoft)	81
CARDINFO	81
Using the Configuration Utility	83
Using Storage PC Cards	85
Chapter 6. Resolving System Resource Conflicts	89
Sharing an IRQ between ThinkPad Modem Devices	89
Default IRQ Assignments	92
System Resources and IRQs	92
Chapter 7. Solving Computer Problems	97
Frequently Asked Questions	98
Hints, Tips, and Limitations	105
Troubleshooting Guide	107
Troubleshooting Charts	108
Error Codes or Messages	109
No Error Codes or Messages	113
Input Problems	114
Suspend or Hibernation Problems	115
LCD Problems	119
An Indicator Problem	120
Battery Problems	120
CD-ROM Drive Problems	120
Infrared Communication Problems	122
Audio or Telephony Problems	123
A Universal Serial Bus (USB) Problem	123
Modem Problems	124
PC Card Problems	126
Docking Station Problems	128
A Printer Problem	130
External Monitor Problems	130
A Port Replicator Problem	132
Other Option Problems	132
Software Problems	134
Other Problems	134
Testing Your Computer	136
Recovering Lost or Damaged Software	138
Using the Diskette Factory	139
Using the ThinkPad Customization CD	140
Using the Recovery CD	140
Chapter 8. Installing Software	141
Installing a New Operating System and Its Device Drivers	143
Installing Software for Windows 95	144
Installing Microsoft Windows 95	146
Installing the ThinkPad Configuration Program for Windows 95	149
Installing the ThinkPad Display Driver for Windows 95	150
Installing PC Card Support Software for Windows 95	151
Installing the Audio Device Driver for Windows 95	152
Installing the ThinkPad Modem Software for Windows 95	153
Installing the IBM TrackPoint Driver for Windows 95	154
Installing the CD-ROM Device Driver for Windows 95	155
Installing Software for Windows NT	157
Installing Microsoft Windows NT	157
Installing the ThinkPad Configuration Program for Windows NT	158
Installing the Display Driver for Windows NT	159
Installing PC Card Support Software for Windows NT	161
Installing the Audio Device Driver for Windows NT	161
Installing the ThinkPad Modem Software for Windows NT	162
Installing the Infrared Device Driver for Windows NT	164
Installing the IBM TrackPoint Driver for Windows NT	166
Installing the IDE Driver for Windows NT	167
Installing Software for Windows Version 3.11	168
Installing Microsoft Windows Version 3.11	168
Installing the ThinkPad Configuration Program for Windows 3.11	171
Installing the ThinkPad Display Driver for Windows 3.11	171
Installing PC Card Support Software for Windows 3.11	172
Installing the Audio Device Driver for Windows 3.11	172
Installing the ThinkPad Modem Software for Windows 3.11	173
Installing Software for OS/2 Warp 4	175
Installing IBM OS/2	175
Installing the ThinkPad Configuration Program for OS/2	177
Installing the Display Device Driver for OS/2	177
Installing the PC Card Support Software for OS/2	178
Installing the Audio Device Driver for OS/2	179
Installing the ThinkPad Modem Software for OS/2	179
Installing the IBM TrackPoint Driver for OS/2	180
Installing the CD-ROM Device Driver for OS/2	181
Installing Software for DOS	183
Installing IBM PC DOS Version 7.0	183
Installing the ThinkPad Configuration Program for DOS	183
Installing PC Card Support Software for DOS	184
Installing the Audio Device Driver for DOS	184
Installing the CD-ROM Device Driver for DOS	184
Appendix A. Using System Management	187
System-Management Features	188
Desktop Management Interface (DMI)	189
Remote Program Load (RPL)	190
Dynamic Host Configuration Protocol (DHCP)	190
Wake on LAN	191
Waking Up from Suspend Mode	191
System-Management Features Software	192
Setting Up System-Management Features	195
Enabling or Disabling Wake on LAN	196
Automatic Power-On Startup Sequence	198
Enabling or Disabling a Flash (POST/BIOS) Update from the Network	199
Appendix B. Using PS2 Commands	203
Appendix C. Version Notice	213
Appendix D. Trademarks	215