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Lexmark E260dn User Guide - Page 123

Contacting Customer Support

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MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it from side to side to redistribute the toner to extend the life of the cartridge, and then reinstall it. THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used toner cartridge with a new one. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com. Troubleshooting 123

Section	Page
Contents	2
Safety information	7
Learning about the printer	9
Thank you for choosing this printer!	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the printer control panel	14
Additional printer setup	16
Installing internal options	16
Available internal options	16
Accessing the system board to install internal options	16
Installing a memory card	17
Installing hardware options	19
Installing a 250- or 550-sheet drawer	19
Printing the printer settings configuration sheet	22
Attaching cables	22
Setting up the printer software	23
Installing printer software	23
Updating available options in the printer driver	24
Minimizing your printer's environmental impact	26
Saving paper and toner	26
Using recycled paper and other office papers	26
Conserving supplies	26
Saving energy	27
Adjusting Power Saver	27
Recycling	27
Recycling Lexmark products	28
Recycling Lexmark packaging	28
Returning Lexmark cartridges for reuse or recycling	28
Interpreting the printer control panel lights	29
Understanding the printer control panel light sequences	29
Understanding the primary light sequences	29
Understanding the secondary error light sequences	36
Loading paper and specialty media	40
Setting the paper size and type	40
Configuring Universal paper settings	40
Loading the standard 250-sheet tray	40
Loading the optional 250- or 550-sheet tray	44
Using the manual feeder	45
Using the standard exit bin and paper stop	46
Linking and unlinking trays	47
Linking trays	47
Unlinking trays	47
Assigning a custom paper type name to a tray	48
Paper and specialty media guide	49
Paper guidelines	49
Paper capacities	49
Paper characteristics	49
Unacceptable paper	50
Selecting paper	51
Selecting preprinted forms and letterhead	51
Storing paper	51
Supported paper sizes, types, and weights	52
Paper sizes supported by the printer	52
Paper types and weights supported by the printer	53
Printing	55
Printing a document	55
Printing a document	55
Printing on both sides of the paper	56
Printing on both sides of the paper	56
Printing on both sides of the paper manually	56
Printing specialty documents	58
Tips on using letterhead	58
Tips on using transparencies	59
Tips on using envelopes	59
Tips on using labels	60
Tips on using card stock	60
Printing a booklet (Windows)	61
Printing information pages	61
Printing the menu settings and network setup pages	61
Printing the print quality test pages	62
Canceling a print job	63
Canceling a print job from the printer control panel	63
Canceling a print job from the computer	63
Setting Jam Recovery	64
Understanding printer menus	65
Installing the Local Printer Settings Utility	65
Using the Local Printer Settings Utility	66
Using the Finishing menu	67
Paper menu	67
Default Source menu	67
Size/Type menu	67
Paper Texture menu	69
Paper Weight menu	71
Paper Loading menu	72
Custom Types menu	72
Universal Setup menu	73
Settings menu	74
General Settings menu	74
Setup menu	76
Finishing menu	77
Quality menu	79
PostScript menu	80
PCL Emul menu	80
Maintaining the printer	83
Cleaning the exterior of the printer	83
Storing supplies	83
Checking the status of supplies	83
Checking the status of supplies from a network computer	83
Ordering supplies	84
Ordering toner cartridges	84
Ordering a photoconductor kit	85
Replacing supplies	85
Replacing the toner cartridge	85
Replacing the photoconductor kit	87
Moving the printer	90
Before moving the printer	90
Moving the printer to another location	90
Shipping the printer	91
Administrative support	92
Finding advanced networking and administrator information	92
Restoring the factory default settings	92
Clearing jams	93
Avoiding jams	93
Accessing jam areas	93
Understanding jam lights and access locations	94
Clearing jams behind the photoconductor kit and toner cartridge	98
Clearing jams from the standard exit bin	100
Clearing jams from Tray 1	100
Clearing jams from Tray 2	102
Clearing jams in the manual feeder	103
Clearing jams behind the rear door	104
Troubleshooting	106
Understanding printer messages	106
Close door	106
Load <input src> with <custom type name>	106
Load <input src> with <custom string>	106
Load <input src> with <size>	106
Load <input src> with <type> <size>	106
Load manual feeder with <type> <size>	106
Load manual feeder with <custom type name>	107
Load manual feeder with <custom string>	107
Remove paper from standard output bin	107
31 Defective cartridge	107
32.yy Replace unsupported cartridge	107
58 Too many flash options installed	107
58 Too many trays attached	108
59 Incompatible tray <x>	108
88 Replace toner	108
Solving basic printer problems	108
Solving printing problems	109
Jobs do not print	109
Multiple-language PDFs do not print	110
Job takes longer than expected to print	110
Job prints from the wrong tray or on the wrong paper	110
Incorrect characters print	111
Tray linking does not work	111
Large jobs do not collate	111
Solving option problems	112
Option does not operate correctly or quits after it is installed	112
Drawers	112
Memory card	113
Solving paper feed problems	113
Paper frequently jams	113
Paper jam lights remain on after jam is cleared	113
Page that jammed does not reprint after the jam is cleared	114
Solving print quality problems	114
Isolating print quality problems	114
Blank pages	115
Characters have jagged or uneven edges	115
Clipped images	115
Gray background	116
Ghost images	116
Incorrect margins	117
Paper curl	117
Print is too dark	117
Print is too light	118
Skewed print	119
Toner fog or background shading appears on the page	119
Toner rubs off	119
Toner specks	120
Transparency print quality is poor	120
Streaked horizontal lines	121
Streaked vertical lines	121
Solid black or white streaks appear on transparencies or paper	122
Contacting Customer Support	123
Notices	124
Product information	124
Edition notice	124
UNITED STATES GOVERNMENT RIGHTS	125
Trademarks	125
Federal Communications Commission (FCC) compliance information statement	125
Modular component notice	126
Noise emission levels	126
Waste from Electrical and Electronic Equipment (WEEE) directive	126
Static sensitivity notice	126
ENERGY STAR	127
Temperature information	127
Laser notice	127
Laser advisory label	127
Power consumption	128
Product power consumption	128
Power Saver	128
Off mode	128
Total energy usage	128
European Community (EC) directives conformity	129
Regulatory notices for wireless products	129
Exposure to radio frequency radiation	129
Industry Canada (Canada)	129
Notice to users in the European Union	130
Statement of Limited Warranty	132
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	134
ADOBE SYSTEMS INCORPORATED NOTICE	137