Lexmark T620 Service Manual - Page 61

4069-5XX/7XX User Message Primary 31 Defective Print Cartridge 32 Unsupported Print Cartridge 34 Short Paper User Message Secondary Explanation Error code 31 is displayed when the top front cover is closed and a defective print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is defective. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, they are not reprinted once a good print cartridge is inserted. Note: This error indicates the printer was able to read the cartridge ID, but the ID did not pass the verification test. To pass the verification test, the ID read from the print cartridge must match the ID from the last "good" print cartridge or the same ID must be read from the print cartridge twice. The last "good" print cartridge ID is stored in NVRAM. Error 32 is displayed when the top cover is closed and an unsupported print cartridge is detected. It may take the printer 10-20 seconds to determine if the print cartridge is supported. Depending on the setting of the Machine Class ID the printer may be allowed to print pages during this 10-20 second interval. If pages are allowed to print, then they are not reprinted once a good print cartridge is inserted. If this does not fix the problem, go to the "Smart Cartridge Contact Assembly Service Check" on page 2-121. The printer determines the paper length is too short to print the formatted data. This occurs when the printer does not know the actual paper size loaded in the tray. For auto-size sensing trays, this error occurs if the paper stop is in the incorrect position. Make sure the Paper Size setting is correct for the size paper that is being used. Diagnostic Information 2-33