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Brother International MFC-7400C Users Manual - English - Page 221

Error Messages, Brother Fax-Back System.

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Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother Fax-Back System. USA: 1-800-521-2846 From within Canada: 1-800-681-9838 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION CHECK PAPER MFC is out of paper. Add paper, and press Start. COMM. ERROR Poor phone line quality caused communication error. Try the call again. If problem continues, call Telephone Company to check your phone line. CONNECTION FAIL You tried to poll a fax machine that is not in Verify the other party's polling setup. Polled Waiting mode. COOLING DOWN The print head has overheated. Unplug the MFC and wait 30 minutes for it to cool. COVER OPEN Control panel cover or top cover is not closed completely. Open, then close the covers. DISCONNECTED The other party or other party's fax machine terminated the call. Try to transmit or receive again. DOCUMENT JAM Documents were not inserted or fed properly, or document was longer than about 40" inches (90cm). See p. 24-3. INK EMPTY One or more of the ink cartridges is out of Replace the ink cartridges. See p. 24-13. ink. MACHINE ERROR MFC has a mechanical problem. XX Call Brother Customer Service. USA: 1-800-284-4329 From within Canada: 1-800-853-6660 From within Montreal: 1-514-685-6464 MEMORY FULL You can't store data in the memory. See p. 11-2. NEAR EMPTY One or more of the ink cartridges is running Order a new ink cartridge. See p. ii. out of ink. NO RESPONSE/ BUSY The number you dialed does not answer or Verify the number and try again. is busy. NOT REGISTERED You tried to access a One Touch or Speed Dial number that is not programmed. Set up the One Touch or Speed Dial number. See p. 8-1. PRINTER JAM The paper is jammed in the MFC. See p. 24-4. SET CARTRIDGES An ink cartridge is not installed properly. Re-install the ink, seating it properly. See 24-13. WARMING UP The print head detects low temperature. Wait until the MFC warms up. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 24 - 2

Section	Page
Cover1	1
Cover2	2
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Notice – Disclaimer of Warranties (For USA and Canada)	5
Compilation and Publication Notice	5
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only)	6
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only)	8
Quick Reference Guide	9
Sending Faxes	9
Automatic Transmission	9
Sending a Cover Page	9
Real Time Transmission	9
Receiving Faxes	9
Select Receive Mode	9
Manual Reception	9
Storing Numbers	9
Storing One Touch Dial Numbers	9
Storing Speed Dial Numbers	9
Telephone Operation	10
One Touch Dialing / Speed Dialing	10
Search/Speed Dial	10
Making Copies	10
Making a Single Copy	10
Making Multiple Copies	10
Sorting Multiple Copies (Black and White Copy only)	10
Table of Contents	11
Introduction	22
Using This Manual	22
Finding Information	22
Conventions Used in this Manual	22
Test Sheet Procedures (For USA Only)	23
MFC 7300C and MFC 7400C Control Panel Overview	24
About Fax Machines	26
Fax Tones and Handshake	26
ECM (Error Correction Mode)	26
Assembly and Connections	27
Packing List	27
Choosing a Location	28
Assembly	29
Installing the Ink Cartridges	33
Important	34
Connecting the MFC	36
Connecting an External Telephone	36
Connecting an External Telephone Answering Device (TAD)	36
Sequence	36
Connections	37
Outgoing Message (OGM)	38
Special Line Considerations	38
Roll Over Phone Lines	38
Two-Line Phone System	38
Converting Telephone Wall Outlets	39
Installing MFC, External Two-Line TAD, and Two-Line Telephone	39
Multi-Line Connections (PBX)	40
If you are installing the MFC to work with a PBX:	40
Custom Features on a Single Line	41
Paper	42
About Brother Paper	42
Paper Specifications for Cassette	43
Print Area	44
On-Screen Programming	45
User-Friendly Programming	45
Function Mode	45
Alternating Displays	46
Function Selection Table	46
1. Fax Functions	46
2. Printer Functions	49
3. Copy Functions	49
4. Video Functions	50
5. PhotoCapture Center™ Function (For MFC 7400C only)	50
Initial Setup	51
Getting Started	51
Setting Date and Time	51
Setting Station ID	51
Entering Text	52
Inserting spaces	52
Making corrections	52
Repeating letters	52
Special characters and symbols	53
Setting Tone/Pulse Dialing Mode (For Canada only)	53
Setting Beeper Volume	54
Choosing the Handset Volume	54
Setting Volume Amplify	55
Setting the Speaker Volume	55
Setting the Ring Volume	55
Memory Storage	55
Turning On Automatic Daylight Savings Time	56
Setup Receive	57
Basic Receiving Operations	57
Choosing the Receive Mode	57
To select or change your Receive Mode	58
Setting Ring Delay	58
Setting F/T Ring Time (For FAX/TEL Mode only)	59
Easy Receive	59
Printing a Reduced Incoming Document	60
Recommended Reductions	60
Setting Paper Size	61
Advanced Receiving Operations	61
Operation from Extension Telephone	61
For FAX/TEL Mode only	61
Changing Remote Codes	62
Printing a Fax in Memory	62
Polling	62
Setting Up Polling Receive	63
Setting Up Sequential Polling Receive	63
Canceling a Scheduled Job	64
Distinctive Ring	64
Registering the Distinctive Ring Pattern	65
Caller ID	66
Viewing Caller ID List	66
Printing Caller ID List	66
Call Waiting Caller ID	67
Setup Send	68
Before You Begin	68
Using the ADF (Automatic Document Feeder)	68
Sending Faxes with Multiple Settings	69
Resolution	69
Contrast	69
Manual Transmission	70
Automatic Transmission	70
Color Fax transmission	70
Manual and Automatic Fax Redial	70
Dual Access (Not Available for Color Fax)	71
Real Time Transmission	71
Checking the Job Status	72
Canceling a Job in Memory	72
Basic Sending Operations	73
Composing Electronic Cover Page	73
Composing Your Own Comments	73
Cover Page For Next Fax Only	74
Always Send Cover Page	74
Using a Printed Cover Page	75
Advanced Sending Operations	75
Overseas Mode	75
Call Reservation	76
Print Sample Call Back Message	76
Delayed FAX (Not Available for Color Fax)	77
Delayed Batch Transmission (Not Available for Color Fax)	77
Multiple Resolution Transmission (Not Available for Color Fax)	78
Setting Up Polled Transmit (Not Available for Color Fax)	78
Auto Dial Numbers and Dialing Options	80
Storing Numbers for Easy Dialing	80
Storing One Touch Dial Numbers	80
Storing Speed Dial Numbers	81
Changing One Touch and Speed Dial Numbers	82
Setting Up Groups for Broadcasting	83
Dialing Options	84
One Touch Dialing	84
Speed Dialing	84
Access Codes and Credit Card Numbers	85
Search	85
Broadcasting (Not Available for Color Fax)	86
Pause	87
Hold	87
Redial	87
Tone/Pulse (For Canada only)	87
Remote Fax Options (Not Available for Color Fax)	88
Fax Forwarding/Paging	88
Programming a Fax Forwarding Number	88
Programming Paging Number	88
Setting Fax Storage	89
Changing Remote Retrieval Access Code	89
Remote Retrieval	90
Using Remote Retrieval Access Code	90
Remote Commands	91
Retrieving Memory Status List	92
Retrieving Fax Messages	92
Changing Fax Forwarding Number	93
Printing Reports	94
MFC Settings and Activity	94
To Print a Report	94
Transmission Verification (Xmit) Report	95
Activity Report Interval	95
Making Copies	96
Basic Copy Operations	96
Making One Copy	96
Making Multiple Copies	96
Memory Full Message	97
Temporary Copy Settings	97
Using Enlarge/Reduce Key	97
Selecting the Ratios of Fixed Reduction:	98
Using the Quality Key	98
Using the Options Key	99
2in1	100
4in1	100
Changing Default Copy Settings	101
Paper Type	102
Copy Quality	102
Color Adjustment	102
Copy Contrast	103
Single Color (One Color)	103
Legal Limitations	104
Walk-Up Video Printing	105
Getting Started	105
Auto Switch	105
Color Video Printing	106
Black & White Video Printing	106
Temporary Video Print Setting	106
Using the Quality Key	106
Using the Options Key	107
Changing Default Settings	109
Paper Type	110
Video Printing Quality	110
Video Type	110
Print Size	111
Video Printing Color Adjustment	111
Video Printing Contrast	112
Video Capture to PC	112
Walk-Up PhotoCapture Center™ (For MFC 7400C only)	113
General Description	113
Getting Started	113
DPOF Printing	114
Printing Thumbnails	114
Printing Images	115
Using the Option Key	116
Changing Default Settings	118
Paper Type	119
Setting PhotoCapture Center™ Quality	119
Photo Brightness	119
Photo Contrast	119
Color Adjustment	120
Color Enhancement	120
Setting Up the MFC and PC to Work Together	121
Using the Brother Machine with Your PC	121
Before You Install Multi-Function Link® Pro	121
Computer Requirements	122
Using a bi-directional IEEE-1284 compliant parallel cable to Connect the MFC to the PC (Using Win...	122
Notice to PC User	122
How to Attach the Filter Core to a BI-directional Parallel Cable:	123
Using Windows® 95, 98, 98SE and ME	124
Using Windows® 2000 Professional	128
Using Windows NT® Workstation Version 4.0	132
Using a USB Cable to Connect the MFC to the PC (Using Windows® 98, 98SE, ME and Windows® 2000 Pro...	137
Notice to Computer Users	137
Using Windows® 98, 98SE, ME	138
Using Windows® 2000 Professional	144
Installing the Brother Software	147
To install Multi-Function Link® Pro (Main Application):	147
To Install Automatic E-mail Printing (Optional Application):	148
To Register Your MFC 7300C/MFC 7400C On-Line (For USA only):	149
To view On-Line Documentation:	149
To Install PhotoPrinter Pro For MFC 7400C only);	150
To View Brother Support Information:	150
Helpful Hints for Windows® 95/98/98SE/ME/ 2000 Professional or Windows NT® 4.0	151
Receiving Faxes into the PC (For MFC 7400C only)	152
Using the MFC as a Printer	153
Features	153
Printer Driver	153
Choosing the Right Kind of Paper	154
Multi-purpose Sheet Feeder	154
Loading Paper	155
Simultaneous Printing/Fax	155
Printer Operation Keys	156
Reset Key	156
Ink Management Key	156
Turning Off Bi-directional Printing	156
Printer Driver Settings	157
Using the Brother MFC 7300C/MFC 7400C Printer Driver	157
The Paper Tab	157
Paper Size	158
User Defined Paper Size	159
Orientation	159
Copies	159
Collate	159
Reverse Order	160
Paper Thickness	160
Scaling	160
2 in 1	160
Paper Source	160
Feeder	160
The Quality/Color Tab	161
Quality	162
Media	162
Document	163
Color/Mono	163
Color	163
Mono	163
Color Matching	163
Custom Setting	164
Halftone Pattern	164
True2Life	164
Using the Windows®-Based Brother Control Center	166
Brother Control Center	166
AutoLoad the Brother Control Center	167
How to Turn Off AutoLoad	167
Using the Scan Keys	167
Using the Control Panel Keys	167
Scan Image	168
Scan/OCR	168
Scan to E-mail	168
Brother Control Center Features	169
Auto Configuration	169
Scanning Operations	169
Copy Operations	170
PC Fax Operation (For MFC 7400C only)	170
Scanner Settings for Scan, Copy and PC Fax Buttons	170
Global Settings	170
Setting Up the Scanner Configurations	171
To access the Scanner Configurations screen:	171
Perform an Operation from the Control Center Screen	171
Scan to File	172
Scanner Settings	172
Destination Folder	173
Send Scan to E-mail	173
Scanner Settings	174
Email Application	174
File Attachments	174
Conversion Options	175
Format	175
Show QuickSend Menu	175
QuickSend List	175
Send Scan to Word Processor	176
Scanner Settings	176
Word Processor	177
User Defined Button	178
Scanner Settings	178
Target Application	178
Copy/Two on One Copy	179
Scanner Settings	179
Copy Settings	179
Send a Fax (For MFC 7400C only)	180
Scanner Settings	180
FAX Settings	181
Using ScanSoft™ PaperPort® for Brother/ TextBridge®	182
Using ScanSoft™ PaperPort® and TextBridge®	182
Viewing Items in ScanSoft™ PaperPort®	183
Organizing Your Items in Folders	183
Links to Many Other Applications	184
Using ScanSoft™ TextBridge® OCR (Converting Image Text to Text You Can Edit)	184
Importing Items from Other Applications	185
Exporting Items in Other Formats	185
Scanning a Document	185
TWAIN COMPLIANT	185
Accessing the Scanner	186
Scanning a Document into the PC	186
Settings in the Scanner Window	187
Resolution:	187
Color Type:	187
Size:	188
Custom:	188
Adjust:	188
Paper:	189
Video Capture:	189
PreScanning an Image	189
How to use PreScan to adjust an image:	189
Video Capture from the PC	191
Connecting Your Video Equipment	191
To connect your video equipment:	191
Capturing An Image	191
To capture a frame as an image:	192
Using Multi-Function Link® Pro Software	194
Introduction	194
Brother Resource Manager	194
MFC Remote Setup	195
Multi-Function Link® Pro Main Menu (For MFC 7400C only)	196
Sending a Fax from Your PC (For MFC 7400C only)	196
Sending a Quick Fax	196
Sending a Fax from the Main Menu	197
Sending a Fax from a Windows® Application	198
Receiving Faxes into the PC (For MFC 7400C only)	198
Checklist for Your PC	198
Viewing Received Faxes	199
PhotoCapture Center™ (MFC 7400C only)	200
Introduction	200
PhotoPrinter 2000 Pro	201
Overview of Basic Steps	201
Using Automatic E-Mail Printing	203
For Windows® 95/98/98SE, ME only	203
Main Features	203
To Access the On-Line Documentation	203
Using the Brother MFC with a New Power Macintosh® G3, G4 or iMac™/iBook	204
Set up Your USB Equipped Apple® Macintosh® G3,G4 or iMac™ with Mac OS 8.5/8.51/8.6/9.0	204
Notice to Computer Users	204
Installing the Brother Printer and Scanner Drivers	205
Installing PaperPort®	205
Using Brother Printer driver with your Apple® Macintosh®	206
Using Brother TWAIN Scanner Driver with Your Apple® Macintosh®	208
Accessing the Scanner	209
Scanning a Document into Your Macintosh G3, G4 or iMac	209
Settings in the Scanner Window	210
Image	210
Resolution	210
Color Type	210
Scanning Area	211
Business Card Size	211
Miscellaneous	212
Brightness	212
Contrast	212
Color Sync Dialog	212
Scanner Profile	213
PreScanning an Image	214
Important Information	215
Standard Telephone and FCC Notices	215
These notices are in effect on models sold and used in the United States only.	215
Federal Communications Commission (FCC) Declaration of Conformity (For USA only)	217
Industry Canada Compliance Statement (For Canada only)	217
ENERGY STAR® Compliance Statement	217
Important Safety Instructions	217
Trademarks	219
Troubleshooting and Routine Maintenance	220
Troubleshooting	220
fax-back system	220
Frequently Asked Questions (FAQs)	220
Brother Bulletin Board	220
Error Messages	221
Document Jam	222
Printer Jam or Paper Jam	223
If You Are Having Difficulty with Your MFC	225
How to Improve Print Quality	227
Test Print	227
Cleaning the Print Head	227
Aligning Ink Cartridges	228
Turning Off Bi-directional Printing	229
Packing and Shipping the MFC	229
Routine Maintenance	231
Cleaning the Scanner	231
Cleaning the MFC Printer Platen	232
Replacing the Ink Cartridges	232
Glossary	235
Specifications	239
Product Description	239
Fax	239
Printer	240
Printing	240
Controller	241
Print Media	241
Consumable Items	241
Index	242
Remote Retrieval Access Card	249
Cover3	251

Match case Limit results 1 per page

TROUBLESHOOTING AND ROUTINE MAINTENANCE

24 - 2

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this

happens, your MFC often identifies the problem and displays an error message.

The table below explains the most common error messages.

You can correct most problems by yourself. If you need additional help, call the

Brother Fax-Back System.

USA:

1-800-521-2846

From within Canada:

1-800-681-9838

ERROR MESSAGES

ERROR MESSAGE

CAUSE

ACTION

CHECK PAPER

MFC is out of paper.

Add paper, and press

Start

COMM. ERROR

Poor phone line quality caused

communication error.

Try the call again. If problem continues,

call Telephone Company to check your

phone line.

CONNECTION FAIL

You tried to poll a fax machine that is not in

Polled Waiting mode.

Verify the other party’s polling setup.

COOLING DOWN

The print head has overheated.

Unplug the MFC and wait 30 minutes for it

to cool

COVER OPEN

Control panel cover or top cover is not

closed completely.

Open, then close the covers.

DISCONNECTED

The other party or other party’s fax

machine terminated the call.

Try to transmit or receive again.

DOCUMENT JAM

Documents were not inserted or fed

properly, or document was longer than

about 40" inches (90cm).

See p. 24-3.

INK EMPTY

One or more of the ink cartridges is out of

ink.

Replace the ink cartridges. See p. 24-13.

MACHINE ERROR

MFC has a mechanical problem.

Call Brother Customer Service.

USA:

1-800-284-4329

From within Canada:

1-800-853-6660

From within Montreal:

1-514-685-6464

MEMORY FULL

You can’t store data in the memory.

See p. 11-2.

NEAR EMPTY

One or more of the ink cartridges is running

out of ink.

Order a new ink cartridge. See p. ii.

NO RESPONSE/

BUSY

The number you dialed does not answer or

is busy.

Verify the number and try again.

NOT REGISTERED

You tried to access a One Touch or Speed

Dial number that is not programmed.

Set up the One Touch or Speed Dial

number.

See p. 8-1.

PRINTER JAM

The paper is jammed in the MFC.

See p. 24-4.

SET CARTRIDGES

An ink cartridge is not installed properly.

Re-install the ink, seating it properly. See

24-13.

WARMING UP

The print head detects low temperature.

Wait until the MFC warms up.