Brother International MFC-7400C Users Manual - English - Page 225

If You Are Having Difficulty with Your MFC If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips. DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed Print and Horizontal Streaks / Top and Bottom of Sentences Are Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). Poor Quality Print Make sure the Printer Driver matches the type of paper you are using (see 15-1). If you are using plain paper, try using recommended special paper (see Chapter 3). Don't handle the paper until the ink is dry. Adjust the Vertical Alignment (see page 24-9). Smudged stain on the top center of the Press the purple paper thickness adjustment lever down. (See Loading, printer page paper, page 15-3.) Printing Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two years, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Make sure the Printer Driver matches the type of paper you are using (see 15-1.). Try using recommended special paper (see Chapter 3). The recommended environment for your MFC is between 50°F to 95°F. Printing Appears Dirty or Ink Seems to Run Make sure you are using the recommended paper (see Chapter 3). Don't handle the paper until the ink is dry. The recommended environment for your MFC is between 50°F to 95°F. White Lines in Text or Graphics Clean the print head (see Cleaning the print Head, page 24-8.). Stains Appear on the Reverse Side or Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist. at the Bottom of the Page (See page 24-13). Vertical Black Lines When Receiving The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA). Phone Line or Connections MFC Does Not Answer When Called Make sure the MFC is in the correct receiving mode for your setup (either MANUAL, FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the MFC telephone jack. If there is no ringing when you call your MFC, call your Telephone Company to check the line. No Dial Tone on the Handset Check telephone line cord connections at the MFC and wall jack. Check that the handset is connected to the MFC's handset jack. Test the wall jack with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company. Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE. Make a copy to verify your MFC's scanner operation. Transmission Verification Report says "Result:NG" There is probably temporary noise or static on the line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line. Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty (see Cleaning the Scanner, page 24-12.). T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 24 - 6